Answering Calls | Polycom 500 specs

Polycom VVX 500 Business Media Phone User Guide

When you’re in speakerphone mode, glows green. When you’re in headset mode, glows green if an analog headset is connected, and blue if a USB headset is connected. If both an analog and USB headset are connected, the USB headset will be used.

Troubleshooting: Why Doesn’t the Speakerphone Work?

If your speakerphone doesn’t work, your system administrator may have disabled it. You must handle calls using the handset or a headset. If your system administrator disables the speakerphone on your phone, Handsfree mode disabled appears on the touchscreen after you press .

User Tip: Making the Headset the Default Call Path

If you frequently use a headset, you can make the headset the default call path. To set this up, see Enabling Headset Memory Mode.

Answering Calls

All incoming calls display in an Incoming Call window, as shown next.

To answer the call, pick up the handset, press or tap Answer to use the speakerphone, or press . If you’re already in handset, speakerphone, or headset mode, tap Answer.

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Polycom 500 manual Answering Calls, Troubleshooting Why Doesn’t the Speakerphone Work?

Contents

Polycom VVX Business Media Phone Trademark Information Patent InformationDisclaimer Limitation of Liability Contents Setting Up and Managing Conference Calls Using Buddy ListsResponding to Incoming Calls During Calls Receiving PTT Broadcasts When You’re Not in an Active Call Polycom Limited Warranty and Limitation Liability Logging into PhonesPlacing Calls from Phones that are in the Logged-Out State Locking the Phone End-User License Agreement for Polycom Software 103 Page How to Use this Guide Who Should Read this Guide Conventions Used in this Guide Disabled Web Info Accessing Phone Guides Related Documents Getting Started Phone Keys and Hardware Phone Views Web Info Additional Phone Hardware Troubleshooting Why Can’t I Access a Certain View? Home View User Tip Displaying Home View Icons Lines View Active Call View Calls ViewDark green Active call User Tip Navigating Back to Calls View Understanding Phone Icons and Status Indicators Icon Description Navigating Your Phone Interface If you want to… Do this… Entering Data and Updating Fields Encoding Options Using the Onscreen Keyboard To use the onscreen keyboard Using the Dialpad Keys on the Phone Console Cleaning the Touchscreen To clean the touchscreen Web Info How to Register Your Phone Configuring Your Phone Using the Web Configuration UtilityRegistering the Phone To access the Web Configuration Utility for your phone Web Info Using the Utility Using Basic Features About Your Phone’s Call-Handling Capabilities User Tip Making the Headset the Default Call Path Troubleshooting Why Doesn’t the Speakerphone Work?Answering Calls Answering Another Call Answering on a Shared Line Answering Calls Automatically Managing Multiple Calls Placing Calls Calling from the Dialer User Tip Choosing URLs or Numbers Mode from the Dialer Placing Calls from Favorites, Lists, and DirectoriesTo call from the Dialer To call from the Recent Calls list Redialing Numbers To call from your Favorites listTo call from your Directory To redial a number Using Headsets Web Info More Information About HeadsetsTroubleshooting Why Doesn’t My Headset Work with My Phone? Ending Calls Enabling Headset Memory Mode Responding to Incoming CallsIgnoring Incoming Calls To ignore or silence a call During Calls Rejecting Incoming CallsForwarding Incoming Calls to Another Party To reject an incoming call Holding Calls Transferring CallsTo hold a call To resume a held call Setting Up and Managing Conference Calls To set up a conference callUser Tip How to Quickly Set Up a Conference To perform a blind transfer Ending Conference Calls Holding and Resuming Conference CallsSplitting Conference Calls into Two Held Calls Managing Conference Call Participants Changing the Way Calls are AnsweredTo manage a conference call participant To disable call forwarding Forwarding All Calls to Another PartyTo forward all calls to another party User Tip Call Forwarding on a Call-by-Call Basis Using Do Not Disturb Tap Auto Divert, and tap EnabledRejecting Calls from a Contact Diverting Calls from a Contact to Another Party Using Do Not Disturb with Multiple Lines Listening to Voicemail To listen to voicemail messages Recent Calls Timesaver Quickly Accessing Recent CallsTo view Recent Calls To customize the list To manage a call recordTo clear certain calls from the list Working with Your Contact Directory To view your Contact Directory To view contact information To search for a contactTo dial a contact To add a contact To update a contact’s information Working with a Corporate Directory To delete a contactTo view the Corporate Directory To search the Corporate Directory Controlling What is Heard Updating the Incoming Call RingtoneTo dial a Corporate Directory contact To add a contact to your local Contact Directory Changing the Speaker Volume Changing the Ringer VolumeChoosing Where You Hear Sound Effects Updating a Contact’s Ringtone Managing Favorites To see your Favorites list To see your Favorites from Home or Lines viewTo make a contact a Favorite Add to Favorites To reorder your Favorites Working with Shared LinesTo delete a Favorite Using Basic Features Page Using Advanced Features Using Buddy Lists Updating Your Presence Setting To update your presence settingManaging Buddies Updating Your Buddy List To update your Buddy list User Tip How to Access Your Blocked and Watcher ListsBlocking Contacts from Viewing Your Status To block or unblock a contact from viewing your status Timesaver How to Quickly Unblock a Contact Monitoring Buddies Integrating with Microsoft Lync Server To monitor buddies from… Do this… To add a buddy to your Buddies list Adding Buddies to Your Buddy ListTo delete a buddy from your Buddies list Recording Calls Web Info How Do I Attach a USB Flash Drive to My Phone? Polycom VVX 500 Business Media Phone User Guide To record a call Web Info Supported USB Flash Drives To record a conference To pause and resume a recording Playing Recorded Calls Using the Browser Navigating the Main Browser Entering Information in the Main Browser Push-to-Talk Mode Broadcasting Messages Using Push-to-Talk and Group PagingSending and Receiving PTT Broadcasts Tap End PTT To send a PTT broadcastTimesaver Automatically Sending a PTT Broadcast Replying to PTT Broadcasts Receiving PTT Broadcasts Adjusting the Volume of PTT Broadcasts Changing Where Broadcasts are PlayedUpdating the Default Channel Ending PTT Broadcasts Allowing PTT Broadcasts to Play During Active Calls Group Paging ModeSending and Receiving Pages To send a Timesaver Automatically Sending a Changing Where Pages are Played Adjusting the Volume of PagesUpdating the Default Paging Group Updating Paging Group Subscriptions Using the CalendarAllowing Pages to Play During Active Calls Troubleshooting Why Doesn’t the Calendar Display Anymore? Opening and Closing the Calendar Navigating Month View Troubleshooting Why Doesn’t the Calendar Display?Navigating Day View Navigating Meeting View Working with Meeting Reminders Joining Meetings from the Calendar Troubleshooting Why Don’t My Meeting Reminders Display?To join a meeting from a meeting reminder Using a Mouse and Keyboard with Your Phone Using Your Computer’s Mouse and Keyboard with Your PhoneWeb Info Where is the USB Port on My Phone? To join a meeting from Meeting view Starting and Stopping Polycom Desktop Connector To quit Polycom Desktop Connector Press this on your keyboard… To do this on your phone… Using a USB Keyboard with Your Phone Logging into Phones Logging In and Out of a Phone To log in to a phone Placing Calls from Phones that are in the Logged-Out StateTo log out of a phone To change your user password Changing Your PasswordLocking the Phone About Your User Password Locking and Unlocking Your PhoneTo lock your phone Timesaver a Quick Way to Lock Your Phone Accessing Features with Your Login Credentials Calling and Answering from a Locked Phone Troubleshooting What Happens if I Can’t Access Features? Page Changing the Language on Your Phone Changing the Time and Date Display Changing the Backlight Changing the Background Picture Web Info Adding a Web Page as the Background on Your Phone Using One of Your Own Pictures as the Background Picture To change the background picture Setting Up Screen Savers To set up a screen saver of your picturesUser Tip Using Your Phone as a Digital Picture Frame Displaying Screen Savers Tap Screen Saver, and tap Enabled Interrupting and Disabling Screen Savers Using the Phone as a Picture Frame Using Power-Saving Mode User Tip Determining Which Idle Timeout Applies Changing TimeoutsChanging Your Office Hours Polycom VVX 500 Business Media Phone User Guide Administrative Tasks Investigating Phone Warnings Updating Phone Configuration To update your phone’s configurationRestarting the Phone To restart the phone Testing Phone Hardware Page Service Agreements Polycom Limited Warranty and Limitation LiabilityGoverning Law Limitations of Liability Warranty Exclusive Exclusions Safety and Compliance Installation InstructionsPart 15 FCC Rules Class B Digital Device or Peripheral Industry Canada IC Plugs Acts as Disconnect DeviceCE and Vcci Mark CE Mark R & TTE Directive EU only 101 Recommended Operating Ambient Temperatures Echo CancellationRussian Compliance New Zealand Telepermit End-User License Agreement for Polycom Software Support Services Upgrades Limitation of Liability USA