Responding to Incoming Calls, Ignoring Incoming Calls | Polycom 500

Polycom VVX 500 Business Media Phone User Guide

Enabling Headset Memory Mode

This feature is useful for permanent or full-time headset users. You can set up your phone so that all incoming and outgoing calls use your headset. At any time, you can switch to handset or speakerphone mode.

To use Headset Memory Mode, you must enable, and then activate, Headset Memory Mode.

To enable Headset Memory Mode:

1Tap Settings from Home view, and tap Basic > Preferences > Headset > Headset Memory.

2From the Headset Memory Mode screen, tap Enabled.

3Press .

4To activate Headset Memory Mode, press twice.

Now, whenever you answer a call, the call will connect to your headset automatically.

If you switch to the speakerphone or the handset, you deactivate Headset Memory Mode. Calls will no longer automatically go to your headset, unless you choose this mode. To have calls go to your headset again, activate Headset Memory Mode by pressing twice.

Responding to Incoming Calls

While your phone rings, you can do the following:

Temporarily ignore the call before answering it.

Reject the call so you can’t answer it.

Forward the call to another party.

Ignoring Incoming Calls

Ignore or silence a call to do the following:

Remove the Incoming Call window and display either Home or Calls view. Even thought the call is ignored, Home, Lines, and Calls view will still display the incoming call notification.

Stop your phone from ringing.

When you ignore or silence a call, you can still answer the call.

To ignore or silence a call:

From the Incoming Call window, tap Ignore (for private lines) or Silence (for shared lines).

The Incoming Call window disappears, your phone stops ringing, and either Home or Calls view displays.

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Polycom 500 manual Responding to Incoming Calls, Enabling Headset Memory Mode, Ignoring Incoming Calls

Contents

Polycom VVX Business Media Phone Trademark Information Patent InformationDisclaimer Limitation of Liability Contents Setting Up and Managing Conference Calls Using Buddy ListsResponding to Incoming Calls During Calls Receiving PTT Broadcasts When You’re Not in an Active Call Polycom Limited Warranty and Limitation Liability Logging into PhonesPlacing Calls from Phones that are in the Logged-Out State Locking the Phone End-User License Agreement for Polycom Software 103 Page How to Use this Guide Who Should Read this Guide Conventions Used in this Guide Disabled Web Info Accessing Phone Guides Related Documents Getting Started Phone Keys and Hardware Phone Views Web Info Additional Phone Hardware Troubleshooting Why Can’t I Access a Certain View? Home View User Tip Displaying Home View Icons Lines View Active Call View Calls ViewDark green Active call User Tip Navigating Back to Calls View Understanding Phone Icons and Status Indicators Icon Description Navigating Your Phone Interface If you want to… Do this… Entering Data and Updating Fields Encoding Options Using the Onscreen Keyboard To use the onscreen keyboard Using the Dialpad Keys on the Phone Console Cleaning the Touchscreen To clean the touchscreen Configuring Your Phone Using the Web Configuration Utility Web Info How to Register Your PhoneRegistering the Phone To access the Web Configuration Utility for your phone Web Info Using the Utility Using Basic Features About Your Phone’s Call-Handling Capabilities Troubleshooting Why Doesn’t the Speakerphone Work? User Tip Making the Headset the Default Call PathAnswering Calls Answering Another Call Answering on a Shared Line Answering Calls Automatically Managing Multiple Calls Placing Calls Calling from the Dialer User Tip Choosing URLs or Numbers Mode from the Dialer Placing Calls from Favorites, Lists, and DirectoriesTo call from the Dialer To call from the Recent Calls list Redialing Numbers To call from your Favorites listTo call from your Directory To redial a number Using Headsets Web Info More Information About HeadsetsTroubleshooting Why Doesn’t My Headset Work with My Phone? Ending Calls Enabling Headset Memory Mode Responding to Incoming CallsIgnoring Incoming Calls To ignore or silence a call During Calls Rejecting Incoming CallsForwarding Incoming Calls to Another Party To reject an incoming call Holding Calls Transferring CallsTo hold a call To resume a held call Setting Up and Managing Conference Calls To set up a conference callUser Tip How to Quickly Set Up a Conference To perform a blind transfer Holding and Resuming Conference Calls Ending Conference CallsSplitting Conference Calls into Two Held Calls Changing the Way Calls are Answered Managing Conference Call ParticipantsTo manage a conference call participant To disable call forwarding Forwarding All Calls to Another PartyTo forward all calls to another party User Tip Call Forwarding on a Call-by-Call Basis Using Do Not Disturb Tap Auto Divert, and tap EnabledRejecting Calls from a Contact Diverting Calls from a Contact to Another Party Using Do Not Disturb with Multiple Lines Listening to Voicemail To listen to voicemail messages Timesaver Quickly Accessing Recent Calls Recent CallsTo view Recent Calls To manage a call record To customize the listTo clear certain calls from the list Working with Your Contact Directory To view your Contact Directory To view contact information To search for a contactTo dial a contact To add a contact To update a contact’s information Working with a Corporate Directory To delete a contactTo view the Corporate Directory To search the Corporate Directory Controlling What is Heard Updating the Incoming Call RingtoneTo dial a Corporate Directory contact To add a contact to your local Contact Directory Changing the Speaker Volume Changing the Ringer VolumeChoosing Where You Hear Sound Effects Updating a Contact’s Ringtone Managing Favorites To see your Favorites list To see your Favorites from Home or Lines viewTo make a contact a Favorite Add to Favorites Working with Shared Lines To reorder your FavoritesTo delete a Favorite Using Basic Features Page Using Advanced Features Using Buddy Lists Updating Your Presence Setting To update your presence settingManaging Buddies Updating Your Buddy List To update your Buddy list User Tip How to Access Your Blocked and Watcher ListsBlocking Contacts from Viewing Your Status To block or unblock a contact from viewing your status Timesaver How to Quickly Unblock a Contact Monitoring Buddies Integrating with Microsoft Lync Server To monitor buddies from… Do this… Adding Buddies to Your Buddy List To add a buddy to your Buddies listTo delete a buddy from your Buddies list Recording Calls Web Info How Do I Attach a USB Flash Drive to My Phone? Polycom VVX 500 Business Media Phone User Guide To record a call Web Info Supported USB Flash Drives To record a conference To pause and resume a recording Playing Recorded Calls Using the Browser Navigating the Main Browser Entering Information in the Main Browser Broadcasting Messages Using Push-to-Talk and Group Paging Push-to-Talk ModeSending and Receiving PTT Broadcasts To send a PTT broadcast Tap End PTTTimesaver Automatically Sending a PTT Broadcast Replying to PTT Broadcasts Receiving PTT Broadcasts Adjusting the Volume of PTT Broadcasts Changing Where Broadcasts are PlayedUpdating the Default Channel Ending PTT Broadcasts Group Paging Mode Allowing PTT Broadcasts to Play During Active CallsSending and Receiving Pages To send a Timesaver Automatically Sending a Adjusting the Volume of Pages Changing Where Pages are PlayedUpdating the Default Paging Group Using the Calendar Updating Paging Group SubscriptionsAllowing Pages to Play During Active Calls Troubleshooting Why Doesn’t the Calendar Display Anymore? Opening and Closing the Calendar Troubleshooting Why Doesn’t the Calendar Display? Navigating Month ViewNavigating Day View Navigating Meeting View Working with Meeting Reminders Troubleshooting Why Don’t My Meeting Reminders Display? Joining Meetings from the CalendarTo join a meeting from a meeting reminder Using a Mouse and Keyboard with Your Phone Using Your Computer’s Mouse and Keyboard with Your PhoneWeb Info Where is the USB Port on My Phone? To join a meeting from Meeting view Starting and Stopping Polycom Desktop Connector To quit Polycom Desktop Connector Press this on your keyboard… To do this on your phone… Using a USB Keyboard with Your Phone Logging into Phones Logging In and Out of a Phone Placing Calls from Phones that are in the Logged-Out State To log in to a phoneTo log out of a phone Changing Your Password To change your user passwordLocking the Phone About Your User Password Locking and Unlocking Your PhoneTo lock your phone Timesaver a Quick Way to Lock Your Phone Accessing Features with Your Login Credentials Calling and Answering from a Locked Phone Troubleshooting What Happens if I Can’t Access Features? Page Changing the Language on Your Phone Changing the Time and Date Display Changing the Backlight Changing the Background Picture Web Info Adding a Web Page as the Background on Your Phone Using One of Your Own Pictures as the Background Picture To change the background picture Setting Up Screen Savers To set up a screen saver of your picturesUser Tip Using Your Phone as a Digital Picture Frame Displaying Screen Savers Tap Screen Saver, and tap Enabled Interrupting and Disabling Screen Savers Using the Phone as a Picture Frame Using Power-Saving Mode Changing Timeouts User Tip Determining Which Idle Timeout AppliesChanging Your Office Hours Polycom VVX 500 Business Media Phone User Guide Administrative Tasks Investigating Phone Warnings Updating Phone Configuration To update your phone’s configurationRestarting the Phone To restart the phone Testing Phone Hardware Page Service Agreements Polycom Limited Warranty and Limitation LiabilityGoverning Law Limitations of Liability Warranty Exclusive Exclusions Safety and Compliance Installation InstructionsPart 15 FCC Rules Class B Digital Device or Peripheral Plugs Acts as Disconnect Device Industry Canada ICCE and Vcci Mark CE Mark R & TTE Directive EU only 101 Recommended Operating Ambient Temperatures Echo CancellationRussian Compliance New Zealand Telepermit End-User License Agreement for Polycom Software Support Services Upgrades Limitation of Liability USA