Testing Phone Hardware | Polycom 500 specification

Chapter 5: Administrative Tasks

Testing Phone Hardware

Your system administrator may ask you to access a diagnostics menu on your phone to test your phone hardware. You can test your phone’s microphones, speaker, handset, third-party headset (if present), keypad mappings, touchscreen, and LEDs . See your system administrator for instructions on how to perform these tests.

To test your phone hardware:

1Tap Settings from Home view, and tap Status > Diagnostics > Test Hardware.

2From the Test Hardware screen, tap one of the following:

○Audio Diagnostics

○Keypad Diagnostics

○Display Diagnostics

○Touch Screen Diagnostics

○Brightness Diagnostics

○LED Diagnostics

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Polycom 500 manual Testing Phone Hardware

Contents

Polycom VVX Business Media Phone Limitation of Liability Trademark InformationPatent Information Disclaimer Contents During Calls Setting Up and Managing Conference CallsUsing Buddy Lists Responding to Incoming Calls Receiving PTT Broadcasts When You’re Not in an Active Call Locking the Phone Polycom Limited Warranty and Limitation LiabilityLogging into Phones Placing Calls from Phones that are in the Logged-Out State End-User License Agreement for Polycom Software 103 Page Who Should Read this Guide How to Use this Guide Conventions Used in this Guide Disabled Related Documents Web Info Accessing Phone Guides Phone Keys and Hardware Getting Started Web Info Additional Phone Hardware Phone Views Home View Troubleshooting Why Can’t I Access a Certain View? User Tip Displaying Home View Icons Lines View User Tip Navigating Back to Calls View Active Call ViewCalls View Dark green Active call Icon Description Understanding Phone Icons and Status Indicators If you want to… Do this… Navigating Your Phone Interface Encoding Options Entering Data and Updating Fields To use the onscreen keyboard Using the Onscreen Keyboard Using the Dialpad Keys on the Phone Console To clean the touchscreen Cleaning the Touchscreen Registering the Phone Configuring Your Phone Using the Web Configuration UtilityWeb Info How to Register Your Phone Web Info Using the Utility To access the Web Configuration Utility for your phone About Your Phone’s Call-Handling Capabilities Using Basic Features Answering Calls Troubleshooting Why Doesn’t the Speakerphone Work?User Tip Making the Headset the Default Call Path Answering Another Call Answering Calls Automatically Answering on a Shared Line Managing Multiple Calls Calling from the Dialer Placing Calls To call from the Recent Calls list User Tip Choosing URLs or Numbers Mode from the DialerPlacing Calls from Favorites, Lists, and Directories To call from the Dialer To redial a number Redialing NumbersTo call from your Favorites list To call from your Directory Ending Calls Using HeadsetsWeb Info More Information About Headsets Troubleshooting Why Doesn’t My Headset Work with My Phone? To ignore or silence a call Enabling Headset Memory ModeResponding to Incoming Calls Ignoring Incoming Calls To reject an incoming call During CallsRejecting Incoming Calls Forwarding Incoming Calls to Another Party To resume a held call Holding CallsTransferring Calls To hold a call To perform a blind transfer Setting Up and Managing Conference CallsTo set up a conference call User Tip How to Quickly Set Up a Conference Splitting Conference Calls into Two Held Calls Holding and Resuming Conference CallsEnding Conference Calls To manage a conference call participant Changing the Way Calls are AnsweredManaging Conference Call Participants User Tip Call Forwarding on a Call-by-Call Basis To disable call forwardingForwarding All Calls to Another Party To forward all calls to another party Diverting Calls from a Contact to Another Party Using Do Not DisturbTap Auto Divert, and tap Enabled Rejecting Calls from a Contact Using Do Not Disturb with Multiple Lines To listen to voicemail messages Listening to Voicemail To view Recent Calls Timesaver Quickly Accessing Recent CallsRecent Calls To clear certain calls from the list To manage a call recordTo customize the list To view your Contact Directory Working with Your Contact Directory To add a contact To view contact informationTo search for a contact To dial a contact To update a contact’s information To search the Corporate Directory Working with a Corporate DirectoryTo delete a contact To view the Corporate Directory To add a contact to your local Contact Directory Controlling What is HeardUpdating the Incoming Call Ringtone To dial a Corporate Directory contact Updating a Contact’s Ringtone Changing the Speaker VolumeChanging the Ringer Volume Choosing Where You Hear Sound Effects Managing Favorites Add to Favorites To see your Favorites listTo see your Favorites from Home or Lines view To make a contact a Favorite To delete a Favorite Working with Shared LinesTo reorder your Favorites Using Basic Features Page Using Buddy Lists Using Advanced Features Updating Your Buddy List Updating Your Presence SettingTo update your presence setting Managing Buddies To block or unblock a contact from viewing your status To update your Buddy listUser Tip How to Access Your Blocked and Watcher Lists Blocking Contacts from Viewing Your Status Monitoring Buddies Timesaver How to Quickly Unblock a Contact To monitor buddies from… Do this… Integrating with Microsoft Lync Server To delete a buddy from your Buddies list Adding Buddies to Your Buddy ListTo add a buddy to your Buddies list Web Info How Do I Attach a USB Flash Drive to My Phone? Recording Calls Polycom VVX 500 Business Media Phone User Guide Web Info Supported USB Flash Drives To record a call To pause and resume a recording To record a conference Playing Recorded Calls Using the Browser Entering Information in the Main Browser Navigating the Main Browser Sending and Receiving PTT Broadcasts Broadcasting Messages Using Push-to-Talk and Group PagingPush-to-Talk Mode Timesaver Automatically Sending a PTT Broadcast To send a PTT broadcastTap End PTT Receiving PTT Broadcasts Replying to PTT Broadcasts Ending PTT Broadcasts Adjusting the Volume of PTT BroadcastsChanging Where Broadcasts are Played Updating the Default Channel Sending and Receiving Pages Group Paging ModeAllowing PTT Broadcasts to Play During Active Calls Timesaver Automatically Sending a To send a Updating the Default Paging Group Adjusting the Volume of PagesChanging Where Pages are Played Allowing Pages to Play During Active Calls Using the CalendarUpdating Paging Group Subscriptions Opening and Closing the Calendar Troubleshooting Why Doesn’t the Calendar Display Anymore? Navigating Day View Troubleshooting Why Doesn’t the Calendar Display?Navigating Month View Working with Meeting Reminders Navigating Meeting View To join a meeting from a meeting reminder Troubleshooting Why Don’t My Meeting Reminders Display?Joining Meetings from the Calendar To join a meeting from Meeting view Using a Mouse and Keyboard with Your PhoneUsing Your Computer’s Mouse and Keyboard with Your Phone Web Info Where is the USB Port on My Phone? To quit Polycom Desktop Connector Starting and Stopping Polycom Desktop Connector Press this on your keyboard… To do this on your phone… Using a USB Keyboard with Your Phone Logging In and Out of a Phone Logging into Phones To log out of a phone Placing Calls from Phones that are in the Logged-Out StateTo log in to a phone Locking the Phone Changing Your PasswordTo change your user password Timesaver a Quick Way to Lock Your Phone About Your User PasswordLocking and Unlocking Your Phone To lock your phone Calling and Answering from a Locked Phone Accessing Features with Your Login Credentials Troubleshooting What Happens if I Can’t Access Features? Page Changing the Time and Date Display Changing the Language on Your Phone Changing the Backlight Web Info Adding a Web Page as the Background on Your Phone Changing the Background Picture To change the background picture Using One of Your Own Pictures as the Background Picture Displaying Screen Savers Setting Up Screen SaversTo set up a screen saver of your pictures User Tip Using Your Phone as a Digital Picture Frame Interrupting and Disabling Screen Savers Tap Screen Saver, and tap Enabled Using the Phone as a Picture Frame Using Power-Saving Mode Changing Your Office Hours Changing TimeoutsUser Tip Determining Which Idle Timeout Applies Polycom VVX 500 Business Media Phone User Guide Investigating Phone Warnings Administrative Tasks To restart the phone Updating Phone ConfigurationTo update your phone’s configuration Restarting the Phone Testing Phone Hardware Page Limitations of Liability Service AgreementsPolycom Limited Warranty and Limitation Liability Governing Law Exclusions Warranty Exclusive Class B Digital Device or Peripheral Safety and ComplianceInstallation Instructions Part 15 FCC Rules CE and Vcci Mark CE Mark R & TTE Directive EU only Plugs Acts as Disconnect DeviceIndustry Canada IC 101 New Zealand Telepermit Recommended Operating Ambient TemperaturesEcho Cancellation Russian Compliance End-User License Agreement for Polycom Software Support Services Upgrades Limitation of Liability USA