Phone Views, Web Info Additional Phone Hardware | Polycom 500

Polycom VVX 500 Business Media Phone User Guide

Feature		Description

Security slot		The connector on the left side of your phone that enables you to attach a laptop cable
		lock to your phone so you can secure it to a desktop. For more information on locking
		your phone to the desktop, see Security Slots on Polycom Phones (Technical Bulletin
	64654).

Message Waiting Indicator		Flashes red to indicate new messages.

Home key		Press	from any screen to display Home view. From Home view, press	to display
		Press	from any screen to display Home view. From Home view, press	to display
		other phone views.

Color touchscreen display		The screen is touch-sensitive. Tap to select and highlight screen items. To scroll, touch
		the screen, and swipe your finger up, down, right, or left.

Headset key		Enables you to place and receive calls through a headset. The key glows green when an
		analog headset is activated, and blue when a USB headset is activated.

Speakerphone key		Enables you to place and receive calls using the speakerphone. The key glows green
		when activated.

Mute key		Mutes local audio during calls and conferences. The key glows red when activated.

Volume keys		Adjust the volume of the handset, headset, speaker, and phone’s ringer.

Microphone		Transmits sound to other phones.

Web Info: Additional Phone Hardware

For information on other phone hardware, including how to connect your phone to the network, see the Quick Start Guide for your phone, available from the VVX 500 Business Media Phone Support Web page.

Phone Views

Your phone has four main views: Home, Calls, Active Call, and Lines view (the default).

To change views:
For Home view, press	.
From Home view, press	to display either Lines, Calls, or Active Call view.

To switch between Lines view and either Calls or Active Call view, swipe the screen to the right or left.

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Polycom 500 manual Phone Views, Web Info Additional Phone Hardware

Contents

Polycom VVX Business Media Phone Disclaimer Trademark InformationPatent Information Limitation of Liability Contents Responding to Incoming Calls Setting Up and Managing Conference CallsUsing Buddy Lists During Calls Receiving PTT Broadcasts When You’re Not in an Active Call Placing Calls from Phones that are in the Logged-Out State Polycom Limited Warranty and Limitation LiabilityLogging into Phones Locking the Phone End-User License Agreement for Polycom Software 103 Page How to Use this Guide Who Should Read this Guide Conventions Used in this Guide Disabled Web Info Accessing Phone Guides Related Documents Getting Started Phone Keys and Hardware Phone Views Web Info Additional Phone Hardware Troubleshooting Why Can’t I Access a Certain View? Home View User Tip Displaying Home View Icons Lines View Dark green Active call Active Call ViewCalls View User Tip Navigating Back to Calls View Understanding Phone Icons and Status Indicators Icon Description Navigating Your Phone Interface If you want to… Do this… Entering Data and Updating Fields Encoding Options Using the Onscreen Keyboard To use the onscreen keyboard Using the Dialpad Keys on the Phone Console Cleaning the Touchscreen To clean the touchscreen Registering the Phone Configuring Your Phone Using the Web Configuration UtilityWeb Info How to Register Your Phone To access the Web Configuration Utility for your phone Web Info Using the Utility Using Basic Features About Your Phone’s Call-Handling Capabilities Answering Calls Troubleshooting Why Doesn’t the Speakerphone Work?User Tip Making the Headset the Default Call Path Answering Another Call Answering on a Shared Line Answering Calls Automatically Managing Multiple Calls Placing Calls Calling from the Dialer To call from the Dialer User Tip Choosing URLs or Numbers Mode from the DialerPlacing Calls from Favorites, Lists, and Directories To call from the Recent Calls list To call from your Directory Redialing NumbersTo call from your Favorites list To redial a number Troubleshooting Why Doesn’t My Headset Work with My Phone? Using HeadsetsWeb Info More Information About Headsets Ending Calls Ignoring Incoming Calls Enabling Headset Memory ModeResponding to Incoming Calls To ignore or silence a call Forwarding Incoming Calls to Another Party During CallsRejecting Incoming Calls To reject an incoming call To hold a call Holding CallsTransferring Calls To resume a held call User Tip How to Quickly Set Up a Conference Setting Up and Managing Conference CallsTo set up a conference call To perform a blind transfer Splitting Conference Calls into Two Held Calls Holding and Resuming Conference CallsEnding Conference Calls To manage a conference call participant Changing the Way Calls are AnsweredManaging Conference Call Participants To forward all calls to another party To disable call forwardingForwarding All Calls to Another Party User Tip Call Forwarding on a Call-by-Call Basis Rejecting Calls from a Contact Using Do Not DisturbTap Auto Divert, and tap Enabled Diverting Calls from a Contact to Another Party Using Do Not Disturb with Multiple Lines Listening to Voicemail To listen to voicemail messages To view Recent Calls Timesaver Quickly Accessing Recent CallsRecent Calls To clear certain calls from the list To manage a call recordTo customize the list Working with Your Contact Directory To view your Contact Directory To dial a contact To view contact informationTo search for a contact To add a contact To update a contact’s information To view the Corporate Directory Working with a Corporate DirectoryTo delete a contact To search the Corporate Directory To dial a Corporate Directory contact Controlling What is HeardUpdating the Incoming Call Ringtone To add a contact to your local Contact Directory Choosing Where You Hear Sound Effects Changing the Speaker VolumeChanging the Ringer Volume Updating a Contact’s Ringtone Managing Favorites To make a contact a Favorite To see your Favorites listTo see your Favorites from Home or Lines view Add to Favorites To delete a Favorite Working with Shared LinesTo reorder your Favorites Using Basic Features Page Using Advanced Features Using Buddy Lists Managing Buddies Updating Your Presence SettingTo update your presence setting Updating Your Buddy List Blocking Contacts from Viewing Your Status To update your Buddy listUser Tip How to Access Your Blocked and Watcher Lists To block or unblock a contact from viewing your status Timesaver How to Quickly Unblock a Contact Monitoring Buddies Integrating with Microsoft Lync Server To monitor buddies from… Do this… To delete a buddy from your Buddies list Adding Buddies to Your Buddy ListTo add a buddy to your Buddies list Recording Calls Web Info How Do I Attach a USB Flash Drive to My Phone? Polycom VVX 500 Business Media Phone User Guide To record a call Web Info Supported USB Flash Drives To record a conference To pause and resume a recording Playing Recorded Calls Using the Browser Navigating the Main Browser Entering Information in the Main Browser Sending and Receiving PTT Broadcasts Broadcasting Messages Using Push-to-Talk and Group PagingPush-to-Talk Mode Timesaver Automatically Sending a PTT Broadcast To send a PTT broadcastTap End PTT Replying to PTT Broadcasts Receiving PTT Broadcasts Updating the Default Channel Adjusting the Volume of PTT BroadcastsChanging Where Broadcasts are Played Ending PTT Broadcasts Sending and Receiving Pages Group Paging ModeAllowing PTT Broadcasts to Play During Active Calls To send a Timesaver Automatically Sending a Updating the Default Paging Group Adjusting the Volume of PagesChanging Where Pages are Played Allowing Pages to Play During Active Calls Using the CalendarUpdating Paging Group Subscriptions Troubleshooting Why Doesn’t the Calendar Display Anymore? Opening and Closing the Calendar Navigating Day View Troubleshooting Why Doesn’t the Calendar Display?Navigating Month View Navigating Meeting View Working with Meeting Reminders To join a meeting from a meeting reminder Troubleshooting Why Don’t My Meeting Reminders Display?Joining Meetings from the Calendar Web Info Where is the USB Port on My Phone? Using a Mouse and Keyboard with Your PhoneUsing Your Computer’s Mouse and Keyboard with Your Phone To join a meeting from Meeting view Starting and Stopping Polycom Desktop Connector To quit Polycom Desktop Connector Press this on your keyboard… To do this on your phone… Using a USB Keyboard with Your Phone Logging into Phones Logging In and Out of a Phone To log out of a phone Placing Calls from Phones that are in the Logged-Out StateTo log in to a phone Locking the Phone Changing Your PasswordTo change your user password To lock your phone About Your User PasswordLocking and Unlocking Your Phone Timesaver a Quick Way to Lock Your Phone Accessing Features with Your Login Credentials Calling and Answering from a Locked Phone Troubleshooting What Happens if I Can’t Access Features? Page Changing the Language on Your Phone Changing the Time and Date Display Changing the Backlight Changing the Background Picture Web Info Adding a Web Page as the Background on Your Phone Using One of Your Own Pictures as the Background Picture To change the background picture User Tip Using Your Phone as a Digital Picture Frame Setting Up Screen SaversTo set up a screen saver of your pictures Displaying Screen Savers Tap Screen Saver, and tap Enabled Interrupting and Disabling Screen Savers Using the Phone as a Picture Frame Using Power-Saving Mode Changing Your Office Hours Changing TimeoutsUser Tip Determining Which Idle Timeout Applies Polycom VVX 500 Business Media Phone User Guide Administrative Tasks Investigating Phone Warnings Restarting the Phone Updating Phone ConfigurationTo update your phone’s configuration To restart the phone Testing Phone Hardware Page Governing Law Service AgreementsPolycom Limited Warranty and Limitation Liability Limitations of Liability Warranty Exclusive Exclusions Part 15 FCC Rules Safety and ComplianceInstallation Instructions Class B Digital Device or Peripheral CE and Vcci Mark CE Mark R & TTE Directive EU only Plugs Acts as Disconnect DeviceIndustry Canada IC 101 Russian Compliance Recommended Operating Ambient TemperaturesEcho Cancellation New Zealand Telepermit End-User License Agreement for Polycom Software Support Services Upgrades Limitation of Liability USA