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Polycom 500 manual To record a call, Web Info Supported USB Flash Drives

Models: 500

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Chapter 3: Using Advanced Features

If you record, or attempt to record, a call, the following messages may appear on your screen:

If there is insufficient free space on the USB flash drive when you tap Start, recording doesn’t start and the message USB device is full/Recording cancelled displays.

If the USB flash drive becomes full during recording, recording stops and the message USB device is full/Recording stopped displays.

If you remove the USB flash drive during recording, recording stops and the message USB device removed unsafely/Recording cancelled displays.

If you attach an unsupported USB flash drive, the message Unsupported USB device attached displays, along with information about the unsupported product.

Web Info: Supported USB Flash Drives

For a list of supported USB flash drives to record phone audio, see Supported USB Devices (Technical Bulletin 38084).

Caution: Laws Governing Call Recordings

You may be required by federal, state, and/or local laws to notify some or all called parties when you record calls. You can find specific information about US state requirements at http://www.rcfp.org/taping/. Telephone call recording regulations in other countries vary widely. Polycom recommends checking with the local government’s telecommunications authority and government legal agencies. You can find other information that may be useful at: http://www.fcc.gov/cgb/consumerfacts/recordcalls.html http://www.privacyrights.org/fs/fs9-wrtp.htm

Caution: Removing a USB Flash Drive During a Recording

Polycom recommends that you don’t remove the USB flash drive while recording. The file being recorded will be incomplete and can’t be played back later. There is a small probability that the USB flash drive itself may be damaged by this action.

To record a call:

1From Lines, Calls, or Active Call view, tap Record.

2To start recording, tap Start.

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Polycom 500 manual To record a call, Web Info Supported USB Flash Drives

Contents

Polycom VVX Business Media Phone Limitation of Liability Trademark InformationPatent Information DisclaimerContents During Calls Setting Up and Managing Conference CallsUsing Buddy Lists Responding to Incoming CallsReceiving PTT Broadcasts When You’re Not in an Active Call Locking the Phone Polycom Limited Warranty and Limitation LiabilityLogging into Phones Placing Calls from Phones that are in the Logged-Out StateEnd-User License Agreement for Polycom Software 103 Page Who Should Read this Guide How to Use this GuideConventions Used in this Guide Disabled Related Documents Web Info Accessing Phone GuidesPhone Keys and Hardware Getting StartedWeb Info Additional Phone Hardware Phone ViewsHome View Troubleshooting Why Can’t I Access a Certain View?User Tip Displaying Home View Icons Lines View User Tip Navigating Back to Calls View Active Call ViewCalls View Dark green Active callIcon Description Understanding Phone Icons and Status IndicatorsIf you want to… Do this… Navigating Your Phone InterfaceEncoding Options Entering Data and Updating FieldsTo use the onscreen keyboard Using the Onscreen KeyboardUsing the Dialpad Keys on the Phone Console To clean the touchscreen Cleaning the TouchscreenWeb Info How to Register Your Phone Configuring Your Phone Using the Web Configuration UtilityRegistering the Phone Web Info Using the Utility To access the Web Configuration Utility for your phoneAbout Your Phone’s Call-Handling Capabilities Using Basic FeaturesUser Tip Making the Headset the Default Call Path Troubleshooting Why Doesn’t the Speakerphone Work?Answering Calls Answering Another Call Answering Calls Automatically Answering on a Shared LineManaging Multiple Calls Calling from the Dialer Placing CallsTo call from the Recent Calls list User Tip Choosing URLs or Numbers Mode from the DialerPlacing Calls from Favorites, Lists, and Directories To call from the DialerTo redial a number Redialing NumbersTo call from your Favorites list To call from your DirectoryEnding Calls Using HeadsetsWeb Info More Information About Headsets Troubleshooting Why Doesn’t My Headset Work with My Phone?To ignore or silence a call Enabling Headset Memory ModeResponding to Incoming Calls Ignoring Incoming CallsTo reject an incoming call During CallsRejecting Incoming Calls Forwarding Incoming Calls to Another PartyTo resume a held call Holding CallsTransferring Calls To hold a callTo perform a blind transfer Setting Up and Managing Conference CallsTo set up a conference call User Tip How to Quickly Set Up a ConferenceEnding Conference Calls Holding and Resuming Conference CallsSplitting Conference Calls into Two Held Calls Managing Conference Call Participants Changing the Way Calls are AnsweredTo manage a conference call participant User Tip Call Forwarding on a Call-by-Call Basis To disable call forwardingForwarding All Calls to Another Party To forward all calls to another partyDiverting Calls from a Contact to Another Party Using Do Not DisturbTap Auto Divert, and tap Enabled Rejecting Calls from a ContactUsing Do Not Disturb with Multiple Lines To listen to voicemail messages Listening to VoicemailRecent Calls Timesaver Quickly Accessing Recent CallsTo view Recent Calls To customize the list To manage a call recordTo clear certain calls from the list To view your Contact Directory Working with Your Contact DirectoryTo add a contact To view contact informationTo search for a contact To dial a contactTo update a contact’s information To search the Corporate Directory Working with a Corporate DirectoryTo delete a contact To view the Corporate DirectoryTo add a contact to your local Contact Directory Controlling What is HeardUpdating the Incoming Call Ringtone To dial a Corporate Directory contactUpdating a Contact’s Ringtone Changing the Speaker VolumeChanging the Ringer Volume Choosing Where You Hear Sound EffectsManaging Favorites Add to Favorites To see your Favorites listTo see your Favorites from Home or Lines view To make a contact a FavoriteTo reorder your Favorites Working with Shared LinesTo delete a Favorite Using Basic Features Page Using Buddy Lists Using Advanced FeaturesUpdating Your Buddy List Updating Your Presence SettingTo update your presence setting Managing BuddiesTo block or unblock a contact from viewing your status To update your Buddy listUser Tip How to Access Your Blocked and Watcher Lists Blocking Contacts from Viewing Your StatusMonitoring Buddies Timesaver How to Quickly Unblock a ContactTo monitor buddies from… Do this… Integrating with Microsoft Lync ServerTo add a buddy to your Buddies list Adding Buddies to Your Buddy ListTo delete a buddy from your Buddies list Web Info How Do I Attach a USB Flash Drive to My Phone? Recording CallsPolycom VVX 500 Business Media Phone User Guide Web Info Supported USB Flash Drives To record a callTo pause and resume a recording To record a conferencePlaying Recorded Calls Using the Browser Entering Information in the Main Browser Navigating the Main BrowserPush-to-Talk Mode Broadcasting Messages Using Push-to-Talk and Group PagingSending and Receiving PTT Broadcasts Tap End PTT To send a PTT broadcastTimesaver Automatically Sending a PTT Broadcast Receiving PTT Broadcasts Replying to PTT BroadcastsEnding PTT Broadcasts Adjusting the Volume of PTT BroadcastsChanging Where Broadcasts are Played Updating the Default ChannelAllowing PTT Broadcasts to Play During Active Calls Group Paging ModeSending and Receiving Pages Timesaver Automatically Sending a To send aChanging Where Pages are Played Adjusting the Volume of PagesUpdating the Default Paging Group Updating Paging Group Subscriptions Using the CalendarAllowing Pages to Play During Active Calls Opening and Closing the Calendar Troubleshooting Why Doesn’t the Calendar Display Anymore?Navigating Month View Troubleshooting Why Doesn’t the Calendar Display?Navigating Day View Working with Meeting Reminders Navigating Meeting ViewJoining Meetings from the Calendar Troubleshooting Why Don’t My Meeting Reminders Display?To join a meeting from a meeting reminder To join a meeting from Meeting view Using a Mouse and Keyboard with Your PhoneUsing Your Computer’s Mouse and Keyboard with Your Phone Web Info Where is the USB Port on My Phone?To quit Polycom Desktop Connector Starting and Stopping Polycom Desktop ConnectorPress this on your keyboard… To do this on your phone… Using a USB Keyboard with Your Phone Logging In and Out of a Phone Logging into PhonesTo log in to a phone Placing Calls from Phones that are in the Logged-Out StateTo log out of a phone To change your user password Changing Your PasswordLocking the Phone Timesaver a Quick Way to Lock Your Phone About Your User PasswordLocking and Unlocking Your Phone To lock your phoneCalling and Answering from a Locked Phone Accessing Features with Your Login CredentialsTroubleshooting What Happens if I Can’t Access Features? Page Changing the Time and Date Display Changing the Language on Your PhoneChanging the Backlight Web Info Adding a Web Page as the Background on Your Phone Changing the Background PictureTo change the background picture Using One of Your Own Pictures as the Background PictureDisplaying Screen Savers Setting Up Screen SaversTo set up a screen saver of your pictures User Tip Using Your Phone as a Digital Picture FrameInterrupting and Disabling Screen Savers Tap Screen Saver, and tap EnabledUsing the Phone as a Picture Frame Using Power-Saving Mode User Tip Determining Which Idle Timeout Applies Changing TimeoutsChanging Your Office Hours Polycom VVX 500 Business Media Phone User Guide Investigating Phone Warnings Administrative TasksTo restart the phone Updating Phone ConfigurationTo update your phone’s configuration Restarting the PhoneTesting Phone Hardware Page Limitations of Liability Service AgreementsPolycom Limited Warranty and Limitation Liability Governing LawExclusions Warranty ExclusiveClass B Digital Device or Peripheral Safety and ComplianceInstallation Instructions Part 15 FCC RulesIndustry Canada IC Plugs Acts as Disconnect DeviceCE and Vcci Mark CE Mark R & TTE Directive EU only 101 New Zealand Telepermit Recommended Operating Ambient TemperaturesEcho Cancellation Russian ComplianceEnd-User License Agreement for Polycom Software Support Services Upgrades Limitation of Liability USA