Polycom 500 manual Holding Calls, Transferring Calls, To hold a call, To resume a held call

Polycom VVX 500 Business Media Phone User Guide

Holding Calls

You can place any active call on hold. A held call displays in Home, Lines, and Calls view as follows:

To hold a call:

From Active Call, Lines, or Calls view, tap Hold. If you’re in Calls view, and the active call isn’t highlighted, be sure to tap it to select it.

To resume a held call:

Do one of the following:

From Lines view, tap Resume. If there’s more than one held call on the line, the last call that you held will be resumed. If you have multiple lines and you tap Resume, the last call that you held—on either line—will be resumed.

or

From Calls view, tap the call to highlight it, and tap Resume.

Transferring Calls

When you transfer a call to another party, you have the option to talk to the party before the transfer completes.

If your phone supports a blind transfer, you can automatically transfer a call without talking to the other party. The call is automatically transferred after you dial the number of the party you’re transferring the call to.

To transfer a call:

1From Active Call, Lines, or Calls view, tap Transfer. The active call is held.

2From the Dialer, place a call to the party you want to transfer the call to.

3When you hear the ring-back sound, tap Transfer to complete the transfer. Or, if you want to talk with the person before the transfer completes, you can connect with the person, and then tap Transfer. To cancel the transfer before the call connects, tap Cancel.

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