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Polycom 500 Responding to Incoming Calls, During Calls, Setting Up and Managing Conference Calls

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Polycom VVX 500 Business Media Phone User Guide
Responding to Incoming Calls	24
Ignoring Incoming Calls	24
Rejecting Incoming Calls	25
Forwarding Incoming Calls to Another Party	25
During Calls	25
Holding Calls	26
Transferring Calls	26
Setting Up and Managing Conference Calls	27
Holding and Resuming Conference Calls	28
Ending Conference Calls	28
Splitting Conference Calls into Two Held Calls	28
Managing Conference Call Participants	29
Changing the Way Calls are Answered	29
Forwarding All Calls to Another Party	30
Rejecting Calls from a Contact	31
Diverting Calls from a Contact to Another Party	31
Using Do Not Disturb	31
Using Do Not Disturb with Multiple Lines	32
Listening to Voicemail	33
Recent Calls	34
Working with Your Contact Directory	36
Working with a Corporate Directory	39
Controlling What is Heard	40
Updating the Incoming Call Ringtone	40
Updating a Contact’s Ringtone	41
Changing the Speaker Volume	41
Changing the Ringer Volume	41
Muting the Microphone	41
Choosing Where You Hear Sound Effects	41
Managing Favorites	42
Working with Shared Lines	44
Chapter 3: Using Advanced Features	47
Using Buddy Lists	47
Updating Your Presence Setting	48
Managing Buddies	48
Updating Your Buddy List	48
Blocking Contacts from Viewing Your Status	49
Monitoring Buddies	50

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Polycom 500 manual Responding to Incoming Calls, During Calls, Setting Up and Managing Conference Calls, Using Buddy Lists

Contents

Polycom VVX Business Media Phone Trademark Information Patent InformationDisclaimer Limitation of LiabilityContents Setting Up and Managing Conference Calls Using Buddy ListsResponding to Incoming Calls During CallsReceiving PTT Broadcasts When You’re Not in an Active Call Polycom Limited Warranty and Limitation Liability Logging into PhonesPlacing Calls from Phones that are in the Logged-Out State Locking the PhoneEnd-User License Agreement for Polycom Software 103 Page How to Use this Guide Who Should Read this GuideConventions Used in this Guide Disabled Web Info Accessing Phone Guides Related DocumentsGetting Started Phone Keys and HardwarePhone Views Web Info Additional Phone HardwareTroubleshooting Why Can’t I Access a Certain View? Home ViewUser Tip Displaying Home View Icons Lines View Active Call View Calls ViewDark green Active call User Tip Navigating Back to Calls ViewUnderstanding Phone Icons and Status Indicators Icon DescriptionNavigating Your Phone Interface If you want to… Do this…Entering Data and Updating Fields Encoding OptionsUsing the Onscreen Keyboard To use the onscreen keyboardUsing the Dialpad Keys on the Phone Console Cleaning the Touchscreen To clean the touchscreenWeb Info How to Register Your Phone Configuring Your Phone Using the Web Configuration UtilityRegistering the Phone To access the Web Configuration Utility for your phone Web Info Using the UtilityUsing Basic Features About Your Phone’s Call-Handling CapabilitiesUser Tip Making the Headset the Default Call Path Troubleshooting Why Doesn’t the Speakerphone Work?Answering Calls Answering Another Call Answering on a Shared Line Answering Calls AutomaticallyManaging Multiple Calls Placing Calls Calling from the DialerUser Tip Choosing URLs or Numbers Mode from the Dialer Placing Calls from Favorites, Lists, and DirectoriesTo call from the Dialer To call from the Recent Calls listRedialing Numbers To call from your Favorites listTo call from your Directory To redial a numberUsing Headsets Web Info More Information About HeadsetsTroubleshooting Why Doesn’t My Headset Work with My Phone? Ending CallsEnabling Headset Memory Mode Responding to Incoming CallsIgnoring Incoming Calls To ignore or silence a callDuring Calls Rejecting Incoming CallsForwarding Incoming Calls to Another Party To reject an incoming callHolding Calls Transferring CallsTo hold a call To resume a held callSetting Up and Managing Conference Calls To set up a conference callUser Tip How to Quickly Set Up a Conference To perform a blind transferEnding Conference Calls Holding and Resuming Conference CallsSplitting Conference Calls into Two Held Calls Managing Conference Call Participants Changing the Way Calls are AnsweredTo manage a conference call participant To disable call forwarding Forwarding All Calls to Another PartyTo forward all calls to another party User Tip Call Forwarding on a Call-by-Call BasisUsing Do Not Disturb Tap Auto Divert, and tap EnabledRejecting Calls from a Contact Diverting Calls from a Contact to Another PartyUsing Do Not Disturb with Multiple Lines Listening to Voicemail To listen to voicemail messagesRecent Calls Timesaver Quickly Accessing Recent CallsTo view Recent Calls To customize the list To manage a call recordTo clear certain calls from the list Working with Your Contact Directory To view your Contact DirectoryTo view contact information To search for a contactTo dial a contact To add a contactTo update a contact’s information Working with a Corporate Directory To delete a contactTo view the Corporate Directory To search the Corporate DirectoryControlling What is Heard Updating the Incoming Call RingtoneTo dial a Corporate Directory contact To add a contact to your local Contact DirectoryChanging the Speaker Volume Changing the Ringer VolumeChoosing Where You Hear Sound Effects Updating a Contact’s RingtoneManaging Favorites To see your Favorites list To see your Favorites from Home or Lines viewTo make a contact a Favorite Add to FavoritesTo reorder your Favorites Working with Shared LinesTo delete a Favorite Using Basic Features Page Using Advanced Features Using Buddy ListsUpdating Your Presence Setting To update your presence settingManaging Buddies Updating Your Buddy ListTo update your Buddy list User Tip How to Access Your Blocked and Watcher ListsBlocking Contacts from Viewing Your Status To block or unblock a contact from viewing your statusTimesaver How to Quickly Unblock a Contact Monitoring BuddiesIntegrating with Microsoft Lync Server To monitor buddies from… Do this…To add a buddy to your Buddies list Adding Buddies to Your Buddy ListTo delete a buddy from your Buddies list Recording Calls Web Info How Do I Attach a USB Flash Drive to My Phone?Polycom VVX 500 Business Media Phone User Guide To record a call Web Info Supported USB Flash DrivesTo record a conference To pause and resume a recordingPlaying Recorded Calls Using the Browser Navigating the Main Browser Entering Information in the Main BrowserPush-to-Talk Mode Broadcasting Messages Using Push-to-Talk and Group PagingSending and Receiving PTT Broadcasts Tap End PTT To send a PTT broadcastTimesaver Automatically Sending a PTT Broadcast Replying to PTT Broadcasts Receiving PTT BroadcastsAdjusting the Volume of PTT Broadcasts Changing Where Broadcasts are PlayedUpdating the Default Channel Ending PTT BroadcastsAllowing PTT Broadcasts to Play During Active Calls Group Paging ModeSending and Receiving Pages To send a Timesaver Automatically Sending aChanging Where Pages are Played Adjusting the Volume of PagesUpdating the Default Paging Group Updating Paging Group Subscriptions Using the CalendarAllowing Pages to Play During Active Calls Troubleshooting Why Doesn’t the Calendar Display Anymore? Opening and Closing the CalendarNavigating Month View Troubleshooting Why Doesn’t the Calendar Display?Navigating Day View Navigating Meeting View Working with Meeting RemindersJoining Meetings from the Calendar Troubleshooting Why Don’t My Meeting Reminders Display?To join a meeting from a meeting reminder Using a Mouse and Keyboard with Your Phone Using Your Computer’s Mouse and Keyboard with Your PhoneWeb Info Where is the USB Port on My Phone? To join a meeting from Meeting viewStarting and Stopping Polycom Desktop Connector To quit Polycom Desktop ConnectorPress this on your keyboard… To do this on your phone… Using a USB Keyboard with Your Phone Logging into Phones Logging In and Out of a PhoneTo log in to a phone Placing Calls from Phones that are in the Logged-Out StateTo log out of a phone To change your user password Changing Your PasswordLocking the Phone About Your User Password Locking and Unlocking Your PhoneTo lock your phone Timesaver a Quick Way to Lock Your PhoneAccessing Features with Your Login Credentials Calling and Answering from a Locked PhoneTroubleshooting What Happens if I Can’t Access Features? Page Changing the Language on Your Phone Changing the Time and Date DisplayChanging the Backlight Changing the Background Picture Web Info Adding a Web Page as the Background on Your PhoneUsing One of Your Own Pictures as the Background Picture To change the background pictureSetting Up Screen Savers To set up a screen saver of your picturesUser Tip Using Your Phone as a Digital Picture Frame Displaying Screen SaversTap Screen Saver, and tap Enabled Interrupting and Disabling Screen SaversUsing the Phone as a Picture Frame Using Power-Saving Mode User Tip Determining Which Idle Timeout Applies Changing TimeoutsChanging Your Office Hours Polycom VVX 500 Business Media Phone User Guide Administrative Tasks Investigating Phone WarningsUpdating Phone Configuration To update your phone’s configurationRestarting the Phone To restart the phoneTesting Phone Hardware Page Service Agreements Polycom Limited Warranty and Limitation LiabilityGoverning Law Limitations of LiabilityWarranty Exclusive ExclusionsSafety and Compliance Installation InstructionsPart 15 FCC Rules Class B Digital Device or PeripheralIndustry Canada IC Plugs Acts as Disconnect DeviceCE and Vcci Mark CE Mark R & TTE Directive EU only 101 Recommended Operating Ambient Temperatures Echo CancellationRussian Compliance New Zealand TelepermitEnd-User License Agreement for Polycom Software Support Services Upgrades Limitation of Liability USA