Chapter 2: Using Basic Features
Ending Calls
To quickly end an active call, replace the handset, or press 
or 
. Or from Active Call, Lines, or Calls view, tap End Call. If you’re in Calls view, be sure to highlight the call first.
Note: Ending Held Calls
You can’t end a held call. From Calls view, tap the call to highlight it, tap Resume, and then tap End Call.
You can end only active calls, not held calls, from Lines view.
Using Headsets
You can connect an analog and/or USB headset to your phone. If an analog headset is connected, 
glows green. If a USB headset is connected, 
glows blue. If both an analog and USB headset are connected, the USB headset will be used. If two USB headsets are connected, the headset you connected first will be used.
If you use a headset, you can set up your phone so that all calls use your headset. If you use a headset that supports electronic hookswitch (EHS), you can press the hookswitch button to place, answer, and end calls. In addition, you may be able to mute calls and control volume from your headset.
Web Info: More Information About Headsets
For information on how to connect a headset to your phone, see the Quick Start Guide for your phone, available from the VVX 500 Business Media Phone Support Web page.
For information on your headset’s features, as well as how to sync your headset with your phone, see your headset documentation.
For a list of supported headsets, see Headset Compatibility List (Technical Bulletin 37477). For information on supported USB headsets, see Supported USB Headsets for Polycom VVX 500 Business Media Phones (Engineering Advisory 62760). For detailed information about how to use electronic hookswitch, see Using an Electronic Hookswitch (Technical Bulletin 35150). All these documents are available from the Feature Descriptions and Technical Notifications Web page.
Troubleshooting: Why Doesn’t My Headset Work with My Phone?
Certain USB headsets, such as those that come with a docking station, have two modes— ‘deskphone’ and ‘softphone’. To work with your phone, your headset must be in softphone mode. If you can’t operate the phone from your headset, your headset may be in deskphone mode. To switch modes, press and hold the headset hookswitch until you hear a sound or message on the headset.
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