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Polycom 500 manual Press this on your keyboard… To do this on your phone…

Models: 500

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Polycom VVX 500 Business Media Phone User Guide

When you use your mouse and keyboard with your phone, you can do the following:

Use your keyboard to enter information on your phone screen. Use the keys in the number pad for dialing on the phone and the number keys above alphabetic characters for numerical text entry.

Copy information from your computer screen and paste it onto your phone screen, using your keyboard’s shortcuts to cut, copy, and paste. You can’t copy information from your phone screen and paste it onto your computer screen.

Copy and paste information between fields on your phone screen by right-clicking the field, and choosing a clipboard command such as Cut (Ctrl+X), Copy (Ctrl+C), and/or Paste (Ctrl+V).

Use your mouse pointer to highlight information on the phone.

Delete information on your phone by highlighting the information using your cursor and pressing the Delete or Backspace keys on your keyboard.

Use the Home and End keys on your keyboard to position your cursor at the beginning or the end of fields on your phone.

When entering numeric information such as phone numbers, you can enable the NUM LOCK function on your keyboard and use the numeric keypad interface as an alternative to using the keypad interface on the phone.

Use the arrow keys to move within text fields.

Hold Alt + Up/Down to adjust the volume level.

Use the mouse scroll wheel to navigate through lists and menus.

Note: Placing Calls from Your Keyboard

You can’t use the numeric keys above the alphabetic keys to place calls.

You can also use the function keys on your keyboard to save time and be more productive. The function keys are mapped to features on your phone, as shown in the following table.

Press this on your keyboard…	To do this on your phone…


F1	Tap the left-most soft key

F2	Tap the second soft key from the left

F3	Tap the third soft key from the left

F4	Tap the fourth soft key from the left

F5	Tap the right-most soft key

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Polycom 500 manual Press this on your keyboard… To do this on your phone…

Contents

Polycom VVX Business Media Phone Disclaimer Trademark InformationPatent Information Limitation of LiabilityContents Responding to Incoming Calls Setting Up and Managing Conference CallsUsing Buddy Lists During CallsReceiving PTT Broadcasts When You’re Not in an Active Call Placing Calls from Phones that are in the Logged-Out State Polycom Limited Warranty and Limitation LiabilityLogging into Phones Locking the PhoneEnd-User License Agreement for Polycom Software 103 Page How to Use this Guide Who Should Read this GuideConventions Used in this Guide Disabled Web Info Accessing Phone Guides Related DocumentsGetting Started Phone Keys and HardwarePhone Views Web Info Additional Phone HardwareTroubleshooting Why Can’t I Access a Certain View? Home ViewUser Tip Displaying Home View Icons Lines View Dark green Active call Active Call ViewCalls View User Tip Navigating Back to Calls ViewUnderstanding Phone Icons and Status Indicators Icon DescriptionNavigating Your Phone Interface If you want to… Do this…Entering Data and Updating Fields Encoding OptionsUsing the Onscreen Keyboard To use the onscreen keyboardUsing the Dialpad Keys on the Phone Console Cleaning the Touchscreen To clean the touchscreenRegistering the Phone Configuring Your Phone Using the Web Configuration UtilityWeb Info How to Register Your Phone To access the Web Configuration Utility for your phone Web Info Using the UtilityUsing Basic Features About Your Phone’s Call-Handling CapabilitiesAnswering Calls Troubleshooting Why Doesn’t the Speakerphone Work?User Tip Making the Headset the Default Call Path Answering Another Call Answering on a Shared Line Answering Calls AutomaticallyManaging Multiple Calls Placing Calls Calling from the DialerTo call from the Dialer User Tip Choosing URLs or Numbers Mode from the DialerPlacing Calls from Favorites, Lists, and Directories To call from the Recent Calls listTo call from your Directory Redialing NumbersTo call from your Favorites list To redial a numberTroubleshooting Why Doesn’t My Headset Work with My Phone? Using HeadsetsWeb Info More Information About Headsets Ending CallsIgnoring Incoming Calls Enabling Headset Memory ModeResponding to Incoming Calls To ignore or silence a callForwarding Incoming Calls to Another Party During CallsRejecting Incoming Calls To reject an incoming callTo hold a call Holding CallsTransferring Calls To resume a held callUser Tip How to Quickly Set Up a Conference Setting Up and Managing Conference CallsTo set up a conference call To perform a blind transferSplitting Conference Calls into Two Held Calls Holding and Resuming Conference CallsEnding Conference Calls To manage a conference call participant Changing the Way Calls are AnsweredManaging Conference Call Participants To forward all calls to another party To disable call forwardingForwarding All Calls to Another Party User Tip Call Forwarding on a Call-by-Call BasisRejecting Calls from a Contact Using Do Not DisturbTap Auto Divert, and tap Enabled Diverting Calls from a Contact to Another PartyUsing Do Not Disturb with Multiple Lines Listening to Voicemail To listen to voicemail messagesTo view Recent Calls Timesaver Quickly Accessing Recent CallsRecent Calls To clear certain calls from the list To manage a call recordTo customize the list Working with Your Contact Directory To view your Contact DirectoryTo dial a contact To view contact informationTo search for a contact To add a contactTo update a contact’s information To view the Corporate Directory Working with a Corporate DirectoryTo delete a contact To search the Corporate DirectoryTo dial a Corporate Directory contact Controlling What is HeardUpdating the Incoming Call Ringtone To add a contact to your local Contact DirectoryChoosing Where You Hear Sound Effects Changing the Speaker VolumeChanging the Ringer Volume Updating a Contact’s RingtoneManaging Favorites To make a contact a Favorite To see your Favorites listTo see your Favorites from Home or Lines view Add to FavoritesTo delete a Favorite Working with Shared LinesTo reorder your Favorites Using Basic Features Page Using Advanced Features Using Buddy ListsManaging Buddies Updating Your Presence SettingTo update your presence setting Updating Your Buddy ListBlocking Contacts from Viewing Your Status To update your Buddy listUser Tip How to Access Your Blocked and Watcher Lists To block or unblock a contact from viewing your statusTimesaver How to Quickly Unblock a Contact Monitoring BuddiesIntegrating with Microsoft Lync Server To monitor buddies from… Do this…To delete a buddy from your Buddies list Adding Buddies to Your Buddy ListTo add a buddy to your Buddies list Recording Calls Web Info How Do I Attach a USB Flash Drive to My Phone?Polycom VVX 500 Business Media Phone User Guide To record a call Web Info Supported USB Flash DrivesTo record a conference To pause and resume a recordingPlaying Recorded Calls Using the Browser Navigating the Main Browser Entering Information in the Main BrowserSending and Receiving PTT Broadcasts Broadcasting Messages Using Push-to-Talk and Group PagingPush-to-Talk Mode Timesaver Automatically Sending a PTT Broadcast To send a PTT broadcastTap End PTT Replying to PTT Broadcasts Receiving PTT BroadcastsUpdating the Default Channel Adjusting the Volume of PTT BroadcastsChanging Where Broadcasts are Played Ending PTT BroadcastsSending and Receiving Pages Group Paging ModeAllowing PTT Broadcasts to Play During Active Calls To send a Timesaver Automatically Sending aUpdating the Default Paging Group Adjusting the Volume of PagesChanging Where Pages are Played Allowing Pages to Play During Active Calls Using the CalendarUpdating Paging Group Subscriptions Troubleshooting Why Doesn’t the Calendar Display Anymore? Opening and Closing the CalendarNavigating Day View Troubleshooting Why Doesn’t the Calendar Display?Navigating Month View Navigating Meeting View Working with Meeting RemindersTo join a meeting from a meeting reminder Troubleshooting Why Don’t My Meeting Reminders Display?Joining Meetings from the Calendar Web Info Where is the USB Port on My Phone? Using a Mouse and Keyboard with Your PhoneUsing Your Computer’s Mouse and Keyboard with Your Phone To join a meeting from Meeting viewStarting and Stopping Polycom Desktop Connector To quit Polycom Desktop ConnectorPress this on your keyboard… To do this on your phone… Using a USB Keyboard with Your Phone Logging into Phones Logging In and Out of a PhoneTo log out of a phone Placing Calls from Phones that are in the Logged-Out StateTo log in to a phone Locking the Phone Changing Your PasswordTo change your user password To lock your phone About Your User PasswordLocking and Unlocking Your Phone Timesaver a Quick Way to Lock Your PhoneAccessing Features with Your Login Credentials Calling and Answering from a Locked PhoneTroubleshooting What Happens if I Can’t Access Features? Page Changing the Language on Your Phone Changing the Time and Date DisplayChanging the Backlight Changing the Background Picture Web Info Adding a Web Page as the Background on Your PhoneUsing One of Your Own Pictures as the Background Picture To change the background pictureUser Tip Using Your Phone as a Digital Picture Frame Setting Up Screen SaversTo set up a screen saver of your pictures Displaying Screen SaversTap Screen Saver, and tap Enabled Interrupting and Disabling Screen SaversUsing the Phone as a Picture Frame Using Power-Saving Mode Changing Your Office Hours Changing TimeoutsUser Tip Determining Which Idle Timeout Applies Polycom VVX 500 Business Media Phone User Guide Administrative Tasks Investigating Phone WarningsRestarting the Phone Updating Phone ConfigurationTo update your phone’s configuration To restart the phoneTesting Phone Hardware Page Governing Law Service AgreementsPolycom Limited Warranty and Limitation Liability Limitations of LiabilityWarranty Exclusive ExclusionsPart 15 FCC Rules Safety and ComplianceInstallation Instructions Class B Digital Device or PeripheralCE and Vcci Mark CE Mark R & TTE Directive EU only Plugs Acts as Disconnect DeviceIndustry Canada IC 101 Russian Compliance Recommended Operating Ambient TemperaturesEcho Cancellation New Zealand TelepermitEnd-User License Agreement for Polycom Software Support Services Upgrades Limitation of Liability USA