Technical Support | RAD Data comm ASMi-52 guide

Installation and Operation Manual		Chapter 6 Troubleshooting and Diagnostics

6.7 Technical Support

Technical support for this product can be obtained from the local distributor from whom it was purchased.

For further information, please contact the RAD distributor nearest you or one of RAD's offices worldwide. This information can be found at www.rad.com (offices – About RAD > Worldwide Offices; distributors – Where to Buy > End Users).

ASMi-52 Ver. 2.5

Technical Support

6-25

Page 129

Image 129

RAD Data comm ASMi-52 manual Technical Support

Contents

ASMi-52 Page ASMi-52 Limited Warranty Please observe the following precautions General Safety Instructions General Safety Practices Connection of AC MainsConnection of DC Mains TNV-2 Ports Safety StatusTNV-3 Isdn Electromagnetic Compatibility EMC Canadian Emission Requirements Supplementary Information Safety Configuring ASMi-52 Installing ASMi-52Connecting the Interfaces Connecting the Power Configuring the Shdsl Interface Configuring the Master ClockConfiguring the DTE Interface Configuring the Serial Interface Configuring the 10/100BaseT Interface Configuring the T1 InterfaceTo configure E1 parameters To configure the T1 parameters Quick Start Guide Configuring ASMi-52 ASMi-52 Ver Contents Troubleshooting and Diagnostics Configuring a Typical Application Versions OverviewDTE Interface Line Interface Unit Enclosure Applications ASMi-52 Modems Operating opposite ASMi-52CD Cards Data Rate Wire FeaturesFunctionality Typical Ranges 26 AWG DTE Interface ASMi-52 Data Rates Low Speed Mode ASMi-52 Data RatesSum for all the interfaces DTE+LAN Multiplexer Applications Serial DTE = V.35, X.21, RS-530, IR-IP Timing Management Diagnostics Physical Description Alarm ReportingFunctional Description Statistics Collection ASMi-52 modem consists of the following major modules Technical Specifications Diagnostics Loopbacks Power Consumption PWR green Power Test redSynchronization of DSL line Height Environment Introduction Technical Specifications ASMi-52 Ver To install ASMi-52 IntroductionSite Requirements and Prerequisites Connecting the Interface Cables Package Contents Connecting the Line Connecting the Power CablesConnecting the DTE Interface Connecting the Alarm Relay Connector Connecting DC Power Connecting AC PowerTo connect AC power To connect DC power Controls and Indicators Turning On ASMi-52To turn on ASMi-52 ASMi-52 Front Panel, E1 Interface 2 Wire Normal Indications ASMi-52 Indicator StatusASMi-52 Front Panel LEDs ASMi-52 Rear Panel LEDs Default Settings Default SettingsParameter Default Value System LAN Configuration DCE Parameter Default Value Control PortCTS =RTS DSR OFF Parameter Default Value Serial DTE Interface Configuration AlternativesE1/E1+Ethernet/E1+Serial DTE Interface T1 Interface Managing ASMi-52 via a Terminal Port Control Port Interface CharacteristicsPreparing the Terminal Data Terminal Ready DTR Correcting Entries Navigating the Management MenusNavigating Data Forms To choose an option Managing ASMi-52 via Ethernet Port To start the ConfiguRAD sessionManaging ASMi-52 via a Dedicated Timeslot To prepare ASMi-52 for network management Managing ASMi-52 via LAN Port and a Dedicated Timeslot Managing ASMi-52 via Web Browser Configuration Menus 10. Inventory and Configuration Menus 11. Monitoring, Diagnostics and File Utilities Menus Logging Out Turning Off ASMi-52To end the current session To turn off ASMi-52 Configuring Management Parameters Configuring ASMi-52 for ManagementTo access the Management menu MTU means Maximum Transfer Unit To enter device information Entering Device InformationTo clear system parameters Type Y to confirm the deletion Configuring the Network Managers Configuring the Host ParametersTo configure the network managers To define the IP parameters To define the management access method Controlling the Management Access To configure dedicated timeslots Configuring Dedicated Timeslots To enable Vlan mode Configuring Vlan Encapsulation Configuring the LAN Port Configuring the LAN Port Operation ModeWith autonegotiation enabled Filling out the Bridging Table To fill out the bridge tableTo remove a MAC address from the table Configuring QoS Mapping Configuring Aging TimeoutTo configure aging timeout To configure Vlan Priority QoS Mapping Setting the LAN Rate Information to be transmitted to the DSL lineTo set the LAN rate Setting the LAN Rate in a Multiplexer Unit Configuring AutonegotiationTo set autonegotiation Configuring Fault Indication Configuring ASMi-52 System ParametersTo set the fault indication To access the Configuration menu To display the System Configuration menu 16. Configuration Menu To configure local card mode Configuring Local Card Mode Configuring Low Speed Operation Configuring Remote Card ModeTo configure remote card mode To enable the low speed operation To access the Control port menu Configuring Control Port ParametersTo configure the control port data rate Changing the Control Port Data Rate Selecting the Control Port Interface Configuring the Terminal PortSelecting the CTS State Selecting the DSR State Configuring the Port Control Mode Currently, the connection to ASMi-52 via Slip is disabledTo access the Terminal menu To enable or disable the pop-up alarms To change the user name and password To change the dial-out parameters To configure the security timeout To set the G.704 interface type Setting the G.704 Interface Type To change the transmission mode Configuring the Physical Ports Configuring the Snext Margin Configuring the Power BackoffTo configure the use of the power backoff To configure the Snext margin To configure the current margin Configuring the Current Margin Configuring the Power Spectral Density Configuring Line ProbingSetting the Loop Attenuation Threshold Configuring the Shdsl Repeater Setting the SNR Margin ThresholdTo access the Shdsl Repeater menu To set the SNR margin threshold Configuring the DTE Interface Data Rate Configuring the Data Rate in a Multiplexer UnitTo select the data rate To access the E1 Port Configuration menu Configuring the E1 Interface To select E1 framing mode Selecting E1 Framing Mode To enable CRC-4 code generation Setting the Sync ModeEnabling CRC-4 Code Generation To select resynchronization time Mapping E1 Timeslots Defining Idle CodeTo define an idle code To assign E1 timeslots You can configure timeslot 0 to be looped or transparent Mapping E1 Timeslots in a Multiplexer UnitOpposite remote units with a serial data interface To map E1 timeslots in a multiplexer unit with E1 + LAN Matching Remote Unit Settings With Local Unit Settings To match remote unit settings with local unit settings Configuring the T1 Interface 37. T1 Port Configuration To access the T1 Configuration menu Additional Tasks To access the Monitoring menuDisplaying the ASMi-52 Status Displaying the System Status Alarms are described in Chapter Displaying the Port StatusTo display the port status information Accessing the Remote ASMi-52 Entering the User Name and PasswordTo access the remote ASMi-52 To close a virtual terminal Type in your user name and press Tab Type in your password at the prompt up to eight charactersASMi-52 responds to your entry with asterisks Press Enter To display the ASMi-52 inventory Displaying the ASMi-52 Inventory Installing a New Software Release via Tftp To install a new software release via TftpUpdating Software Releases Port Data Rate section above Displaying the following message Autoconfiguration through Tftp or Xmodem During the software installation, the TST indicator blinksTo upload a configuration from the source device To download a configuration file to the target devices Displaying the Software VersionTo display the software version Resetting ASMi-52 Switching the Software VersionsTo swap software versions Resetting the ASMi-52 Modem Resetting to Default SettingsTo reset ASMi-52 to the factory default Units equipped with the management LAN port To reset the line interface of the Shdsl repeater Resetting the Shdsl Repeater Exiting the Control Session 52. Repeater Reset Menu Application Guidelines for Configuring ASMi-52 Units Setting the ASMi-52 System Parameters Configuring the ASMi-52 unitsTo enter the user name and password To prepare a control session To set the device host IP address Setting the E1 Port Configuring the Serial DTE Interface Configuring the Line Interface TypeConfiguring LLB/RLB Activation from DTE To configure the line interface type for ASMi-52 units DTE Local Port Menu Page Displaying Shdsl Statistics Monitoring PerformanceDisplaying the Current Shdsl Statistics To display the current Shdsl statistics Shdsl Port Performances Menu Shdsl Statistics Parameters Displaying the Shdsl Statistics for all IntervalsTo display the Shdsl statistics fo r all intervals Display Description CRC-4 Disabled E1, SF framing T1 CRC-4 Enabled E1, ESF framing T1Displaying E1/T1 Statistics Clearing the Shdsl Performance Statistics Displaying the Current E1/T1 Statistics ChapterTo display the current E1/T1 statistics Display Description Range Displaying E1/T1 Statistics for All Intervals TimerE1 Statistics Parameters To display E1/T1 statistics for all intervals Handling Alarms Detecting ErrorsPower-Up Self-Test Front Panel LEDs To display all alarms Displaying All Alarms Displaying the Port Status Working with the System Log FileTo display the system log file To clear the system log file To mask ASMi-52 alarms Masking Port AlarmsASMi-52 Alarms and Warnings Number Terminal Message Port Description Severity T1-TS not Rate Comp E1 Signal Loss DTE CRC Error Over ShdslT1 Signal Loss E1 BPV ERR EXC DTE Losw Failure Over Shdsl Excesive ERR DTE Wire Mode not ShdslRatio T1 Excesive ERR AIS Occured DTE T1 AIS Occured AIS and Sync DTE Line Paramers not Shdsl Customer SideExternal to DTE Internal Clock Working with the Port Log File TroubleshootingASMi-52 Events To display the log file To clear the log file Testing ASMi-52 Bert Patterns Bit Error Rate Test Bert 16. Bert Menu To configure the Bert results Loopback in Multiplexer Units Running Loopback Tests 20. Loopback with Multiplexer Units Running the Local Loopback To run the local loopback 22. Diagnostics Menu Running the Remote Loopback Running Remote Loopback at a RepeaterTo activate the remote loopback Deactivating the Loopbacks To activate the remote loopback at the Shdsl repeaterTo deactivate a running loopback Running the LEDs Test Frequently Asked QuestionsTo deactivate multiple loopbacks To run the LEDs test Technical Support Page DTE Interface Connectors 35, X.21 and RS-530 Interface ConnectorsTable A-1. V.35, X.21 and RS-530 Connector Pinouts Description Function 34-Pin DB-25 DB-15 Circuit 35, X.21 and RS-530 Connector Pinouts Ethernet Connector E1 and T1 Interface Connector Table A-4. Control Connector Pinout Control ConnectorTable A-5. Control Connector Signal Direction Cross cable with two male DB-9 connectors Alarm Relay Connector Table A-6. Cross Cable PinoutDB-9 Pin Page Overview Appendix B IR-IP Interface Module Operation Mode Full duplex or half duplex user-selectable RJ-45 shielded 8-pin connectorStandard Conforms to Ieee Data Rate Interface Type Table B-2. IR-IP DIP Switch Functions IR-IP DIP SwitchTable B-1 RJ-45 Pinout This appendix Power-Up Indications for Configured IP Router Card Power-Up Indications for Unconfigured IP Router CardIndications during Normal Service Table B-3. IR-IP Interface Indicators IR-IP Management Subsystem Accessing the IR-IP Management Subsystem Default IP Communication Parameters Performing Preliminary ConfigurationOutline of Preliminary Configuration To perform the preliminary configuration procedure Preliminary Telnet Host Configuration Connecting the Telnet HostAssigning the Router LAN Interface Address IP Learning Mechanism To view and edit the ARP table contents To configure the IP router LAN addressAssigning a LAN IP Address to a New IR-IP Changing the LAN IP Address of a Configured IR-IP General Operating ProceduresDocumentation to find how to select a proper font IR-IP Management Utility Menu Structure of Management Utility Starting a Management Utility To perform quick setup Quick Setup Guide Operation without Default Gateway Default GatewayOperation with Default Gateway Parameters Figure B-7. Selecting the IP Subnet Mask Reading Protocol from DIP Switches Defining a Telnet Password Defining Management AccessSetting Telnet Inactivity Timeout To access the Management Access menu Advanced Setup Defining the Device IdentificationDefining the Interface Parameters Figure B-10. Interface Parameters Menu Defining the WAN Protocol Parameters Frame Relay ProtocolTo define the Frame Relay protocol parameters To define the PPP Protocol Parameters PPP Protocol Menu To define the Multicast Parameters Defining the Multicast Parameters Using the Device Control Menu To access the Static Groups menuTo access the Device Control menu Viewing the Error Log Downloading New SoftwareTo download new software Resetting IR-IP Erasing ConfigurationReset LAN To reset the LAN interface Viewing IR-IP configuration Data Viewing Configuration and ConnectionReset WAN To access the multicast groups table screen To access the ARP Tables screenViewing the ARP Tables Viewing the Multicast Groups Table Viewing the Statistics Screen To access the Statistics menu To access the Diagnostic Tools menu Using Diagnostic Tools Ping Terminal To ping a host Using the Ping Function To erase the user’s configuration Erasing User’s ConfigurationErasing IR-IP Software Desired positions, and then turn ASMi-52 on again To erase the application software Erasing Application Software IR-IP Troubleshooting What if there are no ping replies from IR-IP?What to do if the IP learning process is not successful? LCD Screen Control Port Type, 9-pin, maleEscape, Scroll Down, Scroll Right, Enter Installation Package ContentsConnecting the Interface Cable Working with the Easy Config Turning the Easy Config OnOperation Front Panel Controls Scrolling the ASMi-52 Menus Accessing the ASMi-52 MenusChoosing Options Entering Alphanumeric Values Hold down the z button, until s is displayed in the top row To turn the Easy Config off Turning the Easy Config OffAssigning Timeslots To assign timeslots Bert Index IR-IP Default settings Log file Logging out Loopback LLB/RLB Tftp Router LAN interface address, B-7 Screen Xmodem Index ASMi-52 Ver Front Panel SupplementPage Excellent Good Fair Poor Very Poor Customer Response FormPage Error Report Page Page International Headquarters