Getting Technical Support | RadioLAN Campus BridgeLINK manual

Getting Technical Support

If you have technical questions or have determined that your equipment is damaged, RadioLAN offers a number of ways to get assistance:

1.Contact your local RadioLAN reseller from which you purchased the product.

2.See the RadioLAN Web Site for technical assistance: http://www.radiolan.com

When your browser accesses the Web Site, click Technical Support.

3.You can reach RadioLAN Technical Support directly, by dialing: Toll free: 888-2-RADIOLAN (888-272-3465), or (408) 616-6333

4.Alternatively, you can reach our technical staff at the following e-mail address support@radiolan.com

Please have the following information available and ready:

∙Your name, address, and phone number

∙The serial number of the RadioLAN part in question

∙A description of the problem that you are experiencing

Technical Support may ask you to run tests and give results of those tests. It is therefore best if you are located as close as possible to the CPU when you call.

890-007 Rev. A 01/28/99

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© 1999 RadioLAN, Inc.

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RadioLAN Campus BridgeLINK manual Getting Technical Support

Contents

Wireless Local Area Network Campus BridgeLINK User Guide FCC Remarks Disclaimer Trademark Disclosures Manual Conventions Installing the CPU Using the Campus BridgeLINK Manager Recording Important System Information Getting Technical Support 120 890-007 Rev. a 01/28/99 Introduction 890-007 Rev. a 01/28/99 Campus BridgeLINK System LED IndicatorsCampus BridgeLINK Processor Unit CPU MDI/MDI-X Switch 10BaseT Port Jack 10BaseT LED IndicatorsLocal Port Jack CRM Port Mounting Bracket Companion Radio Module CRM CRM Companion Radio Module Power Transformer Directional Antenna Antenna Cable Low-Loss RF Cable Typical Campus BridgeLINK Application Typical Campus BridgeLINK Application Determining the Distance between Buildings Linking Networks in Two Locations Initial IP Address Setup Quick Configuration Temporarily Connect the CPU Using the IP Assign Utility to Assign the CPU’s IP Address Configuration Disk Installing the CPU Tools You Will Need Locating the CPU Closely to Network, Power, and the Antenna Locating the CPU Connecting the Antenna Cable to CRM Mounting the CPU Inserting the CRM into the Bracket Connecting the Network Marking Screw Locations Grounding Considerations Acceptable Ground Source Brief Word About Safety Attaching the Directional to a Typical Mount Choosing the Best Mounting Height Minimum Height from Ground Sighting Each Campus BridgeLINK Antenna Adjusting the Antenna’s DirectionTools You Will Need Sighting Procedure Eyeball the Direction Apply Power to the CPU Power Connection Sequence Local Management Adding Security to the Wireless NetworkDual Remote Management Html and Snmp System Requirements Browser Requirements Using the Campus BridgeLINK Manager CPU Web Site Browsing the Network for the CPU Logging onto Campus BridgeLINK Manager Product ID Enter PasswordEnter User Name Campus BridgeLINK Manager Site Layout Campus BridgeLINK Manager Main Menu Campus BridgeLINK Manager Main Start button Aiming the Directional Antennas∙ Explicit Address check box Save Distance Parameter button Selecting the Distant CPU’s Address Setting the Frame SizeSetting the Estimated Distance between Antennas Starting and Stopping the Test Setting Up Security Features User Logon Name Fields Setting Up Snmp Capabilities Use Default Administration ParametersReload System Contact System NameSystem Location IP Parameters IP Parameters IP Address Default Gateway IP AddressSubnet Mask Dhcp Support DisabledAcquire System IP Only Acquire IP, Download System Software and Save it Acquire IP and Download System SoftwareDhcp Server IP Address Snmp Parameters User AuthenticationAuthentication Trap check Cold Start Read Community Enable Authentication TrapWrite Community Configuring Snmp Managers for the CPU Configure Snmp Host Directing Traps to Manager Stations Setting Access Rights for Snmp ManagersDirecting the System Log to Manager Stations Setting the CPU’s Mode of Operation Point-to-Point Mode Securing the CPU with Data Encryption ∙ Encryption Key field Data Encryption Enabled Check BoxEncryption Key and Retype Encryption Key Fields Bridging the Link and 10BaseT Networks Getting to the Port Parameters Menu 10BaseT Port Parameters MAC Address Filter Edit Button Block IP Packets Block IPX Packets Block NetBIOS PacketsBlock NetBEUI Packets Radio Port Parameters Port Name Subnet ID Setting the Baud Rate for the Local Port Console Parameters Managing Packet Flow Through the CPU MAC Address Mask Bytes Source/Dest Accept/Reject Adding MAC Filters Modifying MAC Filters Deleting MAC Filters Spanning Tree Parameters Bridging Networks Bridge Priority 0-65,535 Forward Delay Time Hello Time Max. Age Time Port Priority Port Path Cost 1-65,535 Interrogating the System for Performance Information Checking 10BaseT Port Statistics 10BaseT Port Statistics Collision Error Packets Total Error PacketsCRC Error Packets Total Packets Transmitted Overrun Packets Runt Packets Checking Radio Port Wireless Link Statistics Radio Port Statistics Packet Transmission Average Transmit Rate Packets/Sec Packet Reception Total RetransmissionAverage Receive Rate Packets/Sec Software Upgrade from file Upgrading System Software System Software Filename Tftp Server IP Address Download Button Saving or Rejecting Configuration Setting Changes Configuration Changes Reload Last Saved Configuration Save All Changes and ResetReset Configuration to Factory Default Resetting the CPU Reset Recording Important System Information Product Name Default Gateway IP AddressBoot Software Version System Name 890-007 Rev. a 01/28/99 Task Error MessageViewing the System Log Time Sec Managing the CPU Locally Signal Description DB-9F RJ11 Serial Port Adapter Cable Pin-outs CPU Local Management Hot Keys Logging onto the CPU Configuration Screen Logon Menu Serial Number System Features Using the Main MenuNode Discovery System Statistics System ConfigurationDiagnostics System Status Working with the System Configuration Menu Administration Parameters Spanning Tree Parameters IP ParametersPort Parameters Software Upgrade Parameters Selecting this item Snmp Parameters System Operation Mode Access SecurityConfiguration Changes Data Encryption Menu Name Menu Item Refer to Configuration Manager Menu ItemsUser Password User Logon Name IP Address Menu Name Menu Item Refer to System ContactSystem Location Subnet Mask Address Menu Name Menu Item Refer to Default Gateway IPDhcp Operation Mode Dhcp Server IP Address Dhcp Server IP Address on Managing Host IP Address Managing Host AccessEnable Trap Receiving Right Receiving Point-to-Point ModeAdd this Managing Host Menu Radio Port Parameters Data Encryption Enabled Check10BaseT Port Parameters Menu Edit MAC Filters Block NetBIOS PacketsBlock MAC Packets Block IP Packets Source or Destination Packet When SatisfiedList all Filters Configured Address Filtering Port Priority Forward Delay TimeMax. Age Time Port Path Cost 1-65,535 Download Mode Tftp Server IP Address Tftp Server IP Address on Perform Download Save All ConfigurationMenu Name Menu Item Refer to System Software Filename Changes Ping Destination ConfigurationsReset All Configuration Ping Frame Size Perform Ping Menu Name Menu Item Refer to BestWorst System Information Indicators Problem No traffic for anyone Problem Radio Range seems less than it should be Problem Retransmissions are excessive Access Point Agent Client Station Dhcp Server Glossary Domain Gateway IP Address MAC Address Manager Packets NodeRouting Subnet Mask Fault LED IndicatorsPower LED 10BaseT Port LEDs MDI/MDI-X Switch Status LEDs Connectors 10BaseT connector Serial Port Connector Network Protocol Electrical SpecificationsStandards Support Dimensions Physical SpecificationsEnvironmental Specifications Weight Safety Agency Approvals Electromagnetic Emissions Getting Technical Support Index 890-007 Rev. a 01/28/99 890-007 Rev. a 01/28/99 890-007 Rev. a 01/28/99 890-007 Rev. a 01/28/99 890-007 Rev. a 01/28/99 890-007 Rev. a 01/28/99 890-007 Rev. a 01/28/99 890-007 Rev. a 01/28/99 890-007 Rev. a 01/28/99 890-007 Rev. a 01/28/99 890-007 Rev. a 01/28/99 890-007 Rev. a 01/28/99 890-007 Rev. a 01/28/99 890-007 Rev. a 01/28/99 RadioLAN