Samsung ML-3560 Series manual Solving Problems, Troubleshooting Checklist, Solution, Line/Continue

7 Solving Problems

This chapter provides helpful information for what to do if you encounter an error while using your printer.

This chapter includes:

•Troubleshooting Checklist

•Solving General Printing Problems

•Clearing Paper Jams

•Solving Print Quality Problems

•Understanding Display Messages

•Common Windows Problems

•Common Macintosh Problems

•Common PS Problems

•Common Linux Problems

Troubleshooting Checklist

If the printer is not working properly, consult the following checklist. If the printer does not pass a step, follow the corresponding troubleshooting suggestions.

Check	Solution
Make sure that the On	• If the button backlight is off, check the power
Line/Continue	cord connection. Check the power switch. Check
button on the control	the power source by plugging the power cord
panel is on in green	into another outlet.
and “Ready” is shown	• If the button backlight is on in orange, check the
on the display.	display message and go to “Understanding
	Display Messages” on page 7.10.
Print a demo page to	• If a demo page does not print, check the paper
verify that the printer	supply in the paper tray.
is feeding paper	• If the paper jams in the printer, go to “Clearing
correctly. See	Paper Jams” on page 7.4.
page 2.7.	• If an error message appears on the display, go to
	“Understanding Display Messages” on page 7.10.
Check the demo page	If there is a print quality problem, go to “Solving
to see if it printed	Print Quality Problems” on page 7.8.
correctly.
Print a short document	• If the page does not print, check the cable
from a software	connection between the printer and the
application to verify	computer.
that the computer and	• Check the print queue or print spooler to see if
printer are connected	the printer has been paused.
and are	• Check the software application to ensure that
communicating	you are using the proper printer driver and
correctly.	communication port. If the page is interrupted
	during printing, go to “Solving General Printing
	Problems” on page 7.2.
If completing the	• “Solving General Printing Problems” on page 7.2.
checklist does not	• “Understanding Display Messages” on page 7.10.
resolve the printer	• “Common Windows Problems” on page 7.12.
problem, check the	• “Common Macintosh Problems” on page 7.12.
following	• “Common PS Problems” on page 7.13.
troubleshooting	• “Common Linux Problems” on page 7.13.
sections.

7.1 Solving Problems