Samsung ML-3560 Series manual Possible Cause, Solution, Software Section, Solving Problems

Problem	Possible Cause	Solution
Half the	The page layout is	Simplify the page layout and remove
page is	too complex.	any unnecessary graphics from the
blank.		document.
		Install more memory in your printer.
		See “Installing Memory DIMM” on
		page 9.1.
	The page orientation	Change the page orientation in your
	setting may be	application. For details, see the
	incorrect.	Software Section.
	The paper size and	Ensure that the paper size in the
	the paper size	printer driver settings matches the
	settings do not	paper in the tray.
	match.	Or, ensure that the paper size in the
		printer driver settings matches the
		paper selection in the software
		application settings you use.
The paper	There is too much	Remove excess paper from the tray.
keeps	paper in the paper	If printing on special materials, use
jamming.	tray.	the Multi-Purpose Tray.
	An incorrect type of	Use only paper that meets printer
	paper is being used.	specifications.
		If printing on special materials, use
		the Multi-Purpose Tray.
	An incorrect output	Special print materials, such as thick
	method is being	paper, should not be printed using
	used.	the output tray (face-down). Use the
		rear cover (face-up) instead.
	There may be debris	Open the top cover and remove the
	inside the machine.	debris.
The printer	The printer cable is	Disconnect and reconnect the printer
prints, but	loose or defective.	cable. Try a print job that you have
the text is		already printed successfully. If
wrong,		possible, attach the cable and
garbled, or		printer to another computer and try
incomplete.		a print job that you know works.
		Finally, try a new printer cable.
	The wrong printer	Check the application’s printer
	driver was selected.	selection menu to ensure that your
		printer is selected.
	The software	Try printing a job from another
	application is	application.
	malfunctioning.

Problem	Possible Cause	Solution
The printer	The operating	If printing from Windows (any
prints, but	system is	version), exit to a DOS prompt and
the text is	malfunctioning.	verify functionality with the following
wrong,		command: At a C:\ prompt, type
garbled, or		Dir LPT1, and press Enter. (This
incomplete.		assumes you are connected to
(Continued)		LPT1.)
		Exit Windows and reboot the
		computer. Turn the printer off and
		then back on again.
	You may start your	Make sure that you turn on the
	job before turnning	printer and start your job.
	the printer on.
Pages print,	The toner cartridge	Redistribute the toner cartridge. See
but are	is defective or out of	page 6.2.
blank.	toner.	If necessary, replace the toner
		cartridge. See page 6.3.
	The file may have	Check the file to ensure that it does
	blank pages.	not contain blank pages.
	Some parts, such as	Contact a service representative.
	the controller or the
	board, may be
	defective.
The	The setting in the	Select Download as Bit Image in
illustrations	software application	the Advanced Options window of
print	is wrong.	the graphic properties. Print the
incorrectly in		document again.
Adobe
Illustrator.

7.3 Solving Problems