Samsung ML-3560 Series manual Solving General Printing Problems, Problem Possible Cause Solution

Solving General Printing

Problems

For problems with the operation of your printer, refer to the table for suggested solutions.

Problem	Possible Cause	Solution
The printer	The printer is not	Check the power cord connections.
does not	receiving power.	Check the power switch and the
print.		power source.
	The printer is not	Select Samsung ML-3560 Series
	selected as the	PCL 6 or Samsung ML-3560
	default printer.	Series PS as your default printer.
	Check the printer for	After locating the problem, clear it.
	the following:	If a printer system error occurs,
		contact your service representative.
	• The printer cover	• Close the printer cover.
	is not closed.
	• Paper is jammed.	• Clear the paper jam. See
		page 7.4.
	• No paper is loaded.	• Load paper. See page 2.4.
	• The toner cartridge	• Install the toner cartridge. See
	is not installed.	page 2.2.
	The printer may be	Check the display message, add
	in manual feed mode	paper to the Multi-Purpose Tray, and
	and out of paper.	press the On Line/Continue
		button on the printer’s control panel.
	The connection cable	Disconnect the printer cable and
	between the	reconnect it.
	computer and the
	printer is not
	connected properly.
	The connection cable	If possible, attach the cable to
	between the	another computer that is working
	computer and the	properly and try to print a
	printer is defective.	document. You can also try using a
		different printer cable.
	The port setting is	Check the Windows printer setting to
	incorrect.	make sure that the print job is sent
		to the correct port. If the computer
		has more than one port, make sure
		that the printer is attached to the
		correct one.
	The printer may be	Check the printer properties to
	configured	ensure that all of the print settings
	incorrectly.	are correct.

Problem	Possible Cause	Solution
The printer	The printer driver	Reinstall the printer driver; for
does not	may be incorrectly	details, see the Software Section.
print.	installed.	Try printing a test page.
(Continued)
	The printer is	Check the display message on the
	malfunctioning.	control panel to determine if the
		printer is indicating a system error.
Printer	The paper source	For many software applications, the
selects print	selection in the	paper source selection is found
materials	printer properties	under the Paper tab within the
from the	may be incorrect.	printer properties. Select the correct
wrong paper		paper source. For details, see the
source.		Software Section.
Paper does	Paper has not been	Remove paper from the tray and
not feed into	loaded correctly.	reload it correctly.
the printer.		Check that the paper size guides are
		set correctly.
	There is too much	Remove excess paper from the tray.
	paper in the paper
	tray.
	The paper is too	Use only paper that meets printer
	thick.	specifications.
Print job is	The job may be very	Reduce the complexity of the
extremely	complex.	page(s) or try adjusting the print
slow.		quality settings.
		To adjust the print quality settings,
		reduce the resolution. If you have
		set the resolution to 1200 dpi
		(Best), change it to 600 dpi
		(Normal). For details, see the
		Software Section.
		Change the port setting to the USB
		or network port to improve print
		speed.
		Your printer prints A4-sized paper at
		33 ppm and letter-sized paper at 34
		ppm.
	If using Windows 9x/	From the Start menu, choose
	Me, the Spooling	Settings and Printers. Right-click
	Setting may be set	the Samsung ML-3560 Series
	incorrectly.	PCL 6 printer icon, choose
		Properties, click the Details tab,
		and then choose the Spool
		Settings button. Select the desired
		spool setting.
	The computer may	Install more memory in your printer.
	have insufficient	See “Installing Memory DIMM” on
	random-access	page 9.1.
	memory (RAM).

7.2 Solving Problems