Samsung ML-3560 Series Understanding Display Messages, Status, Do this, AaBbCc, Problem, Solution

Problem	Solution
Back of	• The transfer roller may be dirty. “Cleaning the Inside
printouts are	of the Printer” on page 6.5.
dirty	• Check for leaking toner. Clean the inside of the
	printer.

Solid color or	• The toner cartridge may not be installed properly.
Black pages	Remove the cartridge and reinsert.

A	• The toner cartridge may be defective and need
	replacing. Install a new toner cartridge.
	• The printer may require repair. Contact a service
	representative.

Loose toner	• Clean the inside of the printer.
	• Check the paper type and quality. See page 10.2.
	• Install a new toner cartridge. See “Replacing the
	Toner Cartridge” on page 6.3.
	• If the problem persists, the printer may require
	repair. Contact a service representative.

Character Voids	Character voids are white areas within characters that
A	should be solid black:
	• If you are using transparencies, try another type of
	transparency. Because of the composition of the
	transparency, some character voids may be normal.
	• You may be printing on the wrong surface on the
	paper. Remove the paper and turn it around.
	• The paper may not meet paper specifications. See
	“Paper Specifications” on page 10.2.

Horizontal	If horizontally aligned black streaks or smears appear:
stripes	• The toner cartridge may be installed improperly.
	Remove the cartridge and reinsert.

AaBbCc	• The toner cartridge may be defective. Install a new
AaBbCc	toner cartridge. See “Replacing the Toner Cartridge”
	on page 6.3.
AaBbCc
	• If the problem persists, the printer may require
AaBbCc
	repair. Contact a service representative.
AaBbCc

Problem	Solution
Curl	If the printed paper is curled or paper does not feed
	into the printer:
	• Turn over the stack of paper in the tray. Also try
	rotating the paper 180° in the tray.
	• Try printing to rear output tray.

Understanding Display

Messages

Messages appear on the Smart Panel program window or the control panel display to indicate the printer’s status or errors. Refer to the tables below to understand the messages’ meaning and correct the problem if necessary. Messages and their meanings are listed in alphabetical order.

NOTE: When you call for service, it is very convenient to tell the service representative the display message.

Message	Status	Do this...
Check Cartridge	A toner cartridge is not	Install a Samsung-
	installed or your toner	approved toner cartridge,
	cartridge is not for your	designed for your printer.
	printer.
Cleaning Now	An OPC or fuser cleaning	Wait until printing is
	page is printing.	complete.
Close Fuser Door	A fuser door is open.	Close the fuser door firmly.
Cover Open	A cover is open.	Close the top cover or rear
		cover firmly.
Delete	The stored files in the	Wait until deleting is
	optional hard disk is	complete.
	deleting
Duplex Jam	A paper jam occurs	Remove the jammed paper
(1, 2)	while printing on both	from the printer, referring
	sides of paper.	to page 7.7.
Engine Fuser Error	A problem has occurred	Unplug the power cord and
	in the fuser inside the	plug it in again. If the
	printer.	problem persists, call for
		service.

7.10 Solving Problems