
Problem |
| Solution | |
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|
|
Back of |
| • The transfer roller may be dirty. “Cleaning the Inside | |
printouts are |
| of the Printer” on page 6.5. | |
dirty |
| • Check for leaking toner. Clean the inside of the | |
|
|
| printer. |
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|
Solid color or | • The toner cartridge may not be installed properly. |
Black pages | Remove the cartridge and reinsert. |
A | • The toner cartridge may be defective and need |
replacing. Install a new toner cartridge. | |
• The printer may require repair. Contact a service | |
representative. |
Loose toner | • Clean the inside of the printer. | ||
|
|
| • Check the paper type and quality. See page 10.2. |
|
|
| • Install a new toner cartridge. See “Replacing the |
|
|
| Toner Cartridge” on page 6.3. |
|
|
| • If the problem persists, the printer may require |
|
|
| repair. Contact a service representative. |
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|
Character Voids | Character voids are white areas within characters that |
A | should be solid black: |
• If you are using transparencies, try another type of | |
transparency. Because of the composition of the | |
transparency, some character voids may be normal. | |
• You may be printing on the wrong surface on the | |
paper. Remove the paper and turn it around. | |
• The paper may not meet paper specifications. See | |
| “Paper Specifications” on page 10.2. |
Horizontal | If horizontally aligned black streaks or smears appear: |
stripes | • The toner cartridge may be installed improperly. |
| Remove the cartridge and reinsert. |
AaBbCc | • The toner cartridge may be defective. Install a new | |
AaBbCc | toner cartridge. See “Replacing the Toner Cartridge” | |
on page 6.3. | ||
AaBbCc | ||
• If the problem persists, the printer may require | ||
AaBbCc | ||
repair. Contact a service representative. | ||
AaBbCc |
|
Problem | Solution | |
|
|
|
Curl | If the printed paper is curled or paper does not feed | |
|
| into the printer: |
|
| • Turn over the stack of paper in the tray. Also try |
|
| rotating the paper 180° in the tray. |
|
| • Try printing to rear output tray. |
|
|
|
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|
|
Understanding Display
Messages
Messages appear on the Smart Panel program window or the control panel display to indicate the printer’s status or errors. Refer to the tables below to understand the messages’ meaning and correct the problem if necessary. Messages and their meanings are listed in alphabetical order.
NOTE: When you call for service, it is very convenient to tell the service representative the display message.
Message | Status | Do this... |
|
|
|
Check Cartridge | A toner cartridge is not | Install a Samsung- |
| installed or your toner | approved toner cartridge, |
| cartridge is not for your | designed for your printer. |
| printer. |
|
|
|
|
Cleaning Now | An OPC or fuser cleaning | Wait until printing is |
| page is printing. | complete. |
|
|
|
Close Fuser Door | A fuser door is open. | Close the fuser door firmly. |
|
|
|
Cover Open | A cover is open. | Close the top cover or rear |
|
| cover firmly. |
|
|
|
Delete | The stored files in the | Wait until deleting is |
| optional hard disk is | complete. |
| deleting |
|
|
|
|
Duplex Jam | A paper jam occurs | Remove the jammed paper |
(1, 2) | while printing on both | from the printer, referring |
| sides of paper. | to page 7.7. |
|
|
|
Engine Fuser Error | A problem has occurred | Unplug the power cord and |
| in the fuser inside the | plug it in again. If the |
| printer. | problem persists, call for |
|
| service. |
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|
|
7.10 Solving Problems