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SATO GT424 manual USING THE RS232C SERIAL INTERFACE, Observations

Models: GT424

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6.3USING THE RS232C (SERIAL) INTERFACE

1.Is the RS232C Serial cable connected securely to your serial port on the PC (DB- 25S Male) and to the RS232C connector on the printer?

2.Is the cable defective? At the very least, you should be using a “Null Modem Cable,” which crosses pins in a specific manner. This should enable your printer to print. But we recommend that you eventually use a cable built to specifications as described in Sec- tion 5: Interface Specifications

3.Check for obvious errors in the data stream. Remember that all print jobs for serial data must be framed by an STX and ETX. Again, see the Section 5: Interface Specifications if necessary.

4.If after sending your job to the printer, it only “beeps” indicating a “framing error” message, you may have a configuration problem. There may be some incon- sistencies with the Baud Rate, Parity, Data Bits, or Stop Bits in relation to your host computer. If you are confused as to what the printer’s current RS232 set- tings are, you may choose the SATO defaults (all DIP switches in the OFF position) to achieve 9600 baud, no parity, 8 data bits, and 1 stop bit.

Section 6: Troubleshooting

Observations

GT Series Operator’s Manual

Page 6-3

Image 137

SATO GT424 manual USING THE RS232C SERIAL INTERFACE, Observations

Contents

OPERATOR’S MANUAL GT SeriesCopyright 438A ALEXANDRA ROAD #05-01/02 ALEXANDRA TECHNOPARK SINGAPORETel 65 6271 Fax 65 6273 Sales Hotline 65 6276 TABLE OF CONTENTS Cartridge Mode How To Clean The Printer Cleaning SET Cleaning The Print Head, Platen and RollersHow To Clean The Printer Cleaning SHEET Adjusting Print QualityUsing the RS232C SERIAL Interface Using the Centronics Parallel InterfaceUnderstanding the STATUS INDICATORS Understanding the LCD Error MessagesSection 3 Configuration and Operation Section 1 Overview Section 2 InstallationSection 4 Cleaning and Maintenance Section 5 Interface Specifications Section 6 Troubleshooting Section 7 Optional Accessories1.1 GENERAL SPECIFICATIONS Feature Features of SATO GT4xxe Series PrintersGT408e GT412eSpecification 1.1 GENERAL SPECIFICATIONS CONT’DGT408 GT412Specification 1.1 GENERAL SPECIFICATIONS CONT’DGT408 GT412Specification 1.1 GENERAL SPECIFICATIONS CONT’DGT408 GT412INSTALLATION SAFETY PRECAUTIONS SECTION 2 INSTALLATIONTHE CAUTION SYMBOL PRINTER PLACEMENT TIPSPage GENERAL PRECAUTIONSGT Series Operator’s Manual SECTION 2 INSTALLATION 2.1 UNPACKING Global Warranty 2.1.1 INCLUDED ACCESSORIESCleaning Power cableIDENTIFYING THE MAIN PRINTER PARTS SECTION 2 INSTALLATION 2.1.2 PARTS IDENTIFICATIONFront View Angled Front ViewRear View 2.1.2 PARTS IDENTIFICATION CONT’DHowremovecabletocoverthe IDENTIFYING THE MAIN PRINTER PARTSSECTION 2 INSTALLATION Side View Media assemblyIDENTIFYING THE MAIN PRINTER PARTS Angled Front ViewAdjustment screwdriver View of Front PanelIDENTIFYING THE MAIN PRINTER PARTS 2.1.2 PARTS IDENTIFICATION CONT’DFront Cover SECTION 2 INSTALLATION 2.2 LOADING THE CARBON RIBBONRibbon feeder Carbon ribbonKnob Carbon ribbon 2.2 LOADING THE CARBON RIBBON CONT’DLabel loaded SECTION 2 INSTALLATIONPaper tube Ribbon feeder Paper tube Print head Paper tube Print head FanfoldPaperCharacteristicsLabel 2.3 LOADING LABELS AND TAGSRollPaperCharacteristicsLabel Front Cover SECTION 2 INSTALLATION 2.3 LOADING LABELS AND TAGS CONT’DPrint head Head release lever purple Roll Guide Lever Roll Guide Release the Lever to lock the Roll Guide in placeAdjust 2.3 LOADING LABELS AND TAGS CONT’DPull the purple label damper LabelAdjusting for the paper width SECTION 2 INSTALLATION 2.3 LOADING LABELS AND TAGS CONT’DSETTING Head pressure balance adjustment knobFront Cover 2.3 LOADING LABELS AND TAGS CONT’DRear cover release screw Rear cover Rear coverAdjust SECTION 2 INSTALLATION 2.3 LOADING LABELS AND TAGS CONT’DPull the purple label damper Labelcover 2.3 LOADING LABELS AND TAGS CONT’Dscrew Fanfold coverLabel Guide Knob SECTION 2 INSTALLATIONLabel Damper Label GuidePaper sensor 2.3 LOADING LABELS AND TAGS CONT’DFront Cover SECTION 2 INSTALLATION 2.4 REPLACING THE PRINT HEAD 2.5 TURNING THE PRINTER ON/OFF GT Series Operator’s Manual SECTION 2 INSTALLATIONThis page is intentionally left blank 3.1 OPERATING MODES CONFIGURATION AND OPERATIONHow To Adjust Screen Contrast 3.2 THE OPERATION PANELOverview of the Display for Printer Setting Description of Setting Overview of the Operation Panel Status Icon display areaSection 3 Configuration and Operation 3.3 SCREEN ICONS AND THEIR MEANINGGT Series Operator’s Manual PageSection 3 Configuration and Operation 3.3 SCREEN ICONS AND THEIR MEANING CONT’DPage GT Series Operator’s Manual3.4 ONLINE AND OFFLINE MODES Speed 3.5 USER MODEPrint head Print head Use the3option.5.7isSettingonly valid Kanjifor printingFontin JapaneseStyle Press ENTER to confirm your selection and return to the main User Input Port 3.6 INTERFACE MODEsee Section 3.6.4 above 3.7 CARTRIDGE MODE GT Series Operator’s Manual When formatting is complete, the next screen appearsPress the ENTER button to return to the main CARTRIDGE MODE screen Name of program in memory 3.8 SEMBL MODEGT Series Operator’s Manual Press ENTER to return to the main SEMBL Mode screen3.9 ADVANCED MODE With3.9.4thisChoosingsetting, youContinuouscan chooseorbetweenTearOffcontinuousOperationpaper feed or Tear Off operation. If a cutter or peeler has been installed correctly, you will also see the DISPENSER and CUTTER settings. If the printer supports linerless labels, you will also see LINERLESS option The3.9.7printerSettingcanthebe switchedPrintModeto operate in Thermal Transfer or About the Head Check function Set3.9.this12Enabling/Disablingoption to enable or disableExternaltheSignalprinter’sOutputexternal signal communication port. If the port is enabled, you can send and receive data using an appropriate device plugged into the EXT port The3.9.15printerUsingcanthebe Autoset Onlinego into FeatureONLINE mode automatically upon being turned on. Otherwise, the printer starts in the OFFLINE state The3.9.18ESCSpecifyingsequencethein SBPLProtocolcommandsCodeFormatcan be defined as standard using non-printable code 1BH non-standard some other user code 3.10 HEX DUMP MODE 13.11Make.1Enteringsure theTestprinterPrintis turnedModeOFF 3.11 TEST PRINT MODETo exit the Test Print mode, turn of the printer Section 3 Configuration and Operation 3.12 OVERVIEW OF ALL MODESGT Series Operator’s Manual PageSection 3 Configuration and Operation 3.12 OVERVIEW OF ALL MODES CONT’DPage GT Series Operator’s Manual3.12 OVERVIEW OF ALL MODES CONT’D Section 3 Configuration and OperationGT Series Operator’s Manual Page3.12 OVERVIEW OF ALL MODES CONT’D Section 3 Configuration and OperationPage GT Series Operator’s Manual3.12 OVERVIEW OF ALL MODES CONT’D Section 3 Configuration and OperationGT Series Operator’s Manual PageSection 3 Configuration and Operation 3.12 OVERVIEW OF ADVANCED INTERFACE MODE CONFIGURATIONS CON’TDPage GT Series Operator’s ManualChart continued on next page 3.12 OVERVIEW OF ADVANCED INTERFACE MODE CONFIGURATIONS CON’TDGT Series Operator’s Manual PageSection 3 Configuration and Operation 3.12 OVERVIEW OF ADVANCED INTERFACE MODE CONFIGURATIONS CON’TDPage GT Series Operator’s ManualChart continued on next page 3.12 OVERVIEW OF ADVANCED INTERFACE MODE CONFIGURATIONS CON’TDGT Series Operator’s Manual PageSection 3 Configuration and Operation 3.12 OVERVIEW OF ADVANCED INTERFACE MODE CONFIGURATIONS CON’TDPage GT Series Operator’s Manual13.13Make.1Enteringsure theDefaultprinter hasModebeen turned OFF 3.13 RESTORING FACTORY DEFAULT SETTINGSIn3.13the.2previousIfYouChosemenu, toif youResetchosePrinterPRINTERSettingsSETTINGS, the following screen appears Continuous Print Operation 3.14 UNDERSTANDING CONTINUOUS PRINT AND TEAR OFF OPERATIONSSection 3.5.2 Setting Print Speed This page is intentionally left blank Section 3 Configuration and OperationPage GT Series Operator’s Manual4.2 CLEANING THE PRINT HEAD, PLATEN AND ROLLERS CLEANING AND MAINTENANCE4.1 INTRODUCTION When to clean with the supplied cleaning set4.3 HOW TO CLEAN THE PRINTER CLEANING SET Be sureCautionto turn off the power before cleaning 4.4 HOW TO CLEAN THE PRINTER CLEANING SHEET4.5 ADJUSTING PRINT QUALITY 4.5 ADJUSTING PRINT QUALITY CONT’D This page is intentionally left blank Section 4 Cleaning and MaintenancePage GT Series Operator’s Manual5.1 INTERFACE TYPES INTERFACE SPECIFICATIONSFunction 5.2 INTERFACE CARD DIP SWITCH SETTINGS RS-232C5.4 INTERFACE CARD DIP SWITCH SETTINGS WIRELESS LAN 5.3 INTERFACE CARD DIP SWITCH SETTINGS LAN5.5 INTERFACE CARD DIP SWITCH SETTINGS MINI LAN Basic Specifications 5.6 SERIAL INTERFACE SPECIFICATIONS RS-232CGT Series Operator’s Manual PagePin Assignments 5.7 READY/BUSYInterface Signals Timing Chart - Normal Processing 5.8 SINGLE JOB BUFFERTiming Chart - Error Processing GT Series Operator’s ManualTiming Chart - Normal Processing 5.9 MULTI JOB BUFFERTiming Chart - Error Processing GT Series Operator’s ManualInput/Output Signals 5.10 X-ON/X-OFFSignal Type ContentsTiming Chart - Normal Processing 5.11 SINGLE JOB BUFFERTiming Chart - Error Processing GT Series Operator’s ManualTiming Chart - Normal Processing 5.12 MULTI JOB BUFFERTiming Chart - Error Processing GT Series Operator’s ManualInput/Output Signals 5.13 DRIVER PROTOCOLSignal Type ContentsTiming Chart - Normal Processing 5.13 DRIVER PROTOCOL CONT’DTiming Chart - Cancel Processing GT Series Operator’s ManualTiming Chart - Pause and Restart Processing Timing Chart - Error Processing5.13 DRIVER PROTOCOL CONT’D GT Series Operator’s Manual5.13 DRIVER PROTOCOL CONT’D Timing Chart - Status Response ProcessingGT Series Operator’s Manual PageStatus Response 5.13 DRIVER PROTOCOL CONT’DContents 2 Cancel Request CommandContents Contents5.13 DRIVER PROTOCOL CONT’D Contents3 Other Status Responses Byte noContents Contents5.13 DRIVER PROTOCOL CONT’D c Status Responses cont’d5.13 DRIVER PROTOCOL CONT’D Contents3 Form Overlay Status Request Byte numberc Status Byte Definition ContentsGT Series Operator’s Manual Page4 Response sequence 5.13 DRIVER PROTOCOL CONT’D1 Normal GT Series Operator’s Manual5.13 DRIVER PROTOCOL CONT’D 2 Cancel request commandGT Series Operator’s Manual PageInput Output Signals 5.14 STATUSSignal Type ContentsTiming Chart - Normal Processing 5.15 MULTI JOB BUFFERTiming Chart - Cancel Process GT Series Operator’s ManualTiming Chart - Normal Processing 5.15 MULTI JOB BUFFER CONT’DTiming Chart - Cancel Process GT Series Operator’s Manual5.15 MULTI JOB BUFFER CONT’D Timing Chart - Error ProcessingGT Series Operator’s Manual Page1 Status Request Command The details of each request or echo command are explained below5.15 MULTI JOB BUFFER CONT’D Status ResponseContents 2 Cancel Request CommandContents 5.15 MULTI JOB BUFFER CONT’D3 Echo sequence 5.15 MULTI JOB BUFFER CONT’DGT Series Operator’s Manual Receive, analyze, edit5.15 MULTI JOB BUFFER CONT’D 2 Cancel Request Command3 Echo sequence GT Series Operator’s ManualError detection? 5.16 REFERENCE FLOWCHARTReception status? Display ID numberBasic Specifications 5.17 PARALLEL INTERFACE SPECIFICATIONS CENTRONICSGT Series Operator’s Manual PageInterface Signals 5.17 PARALLEL INTERFACE CONT’DSignal Type ContentsTiming Chart - Normal Processing 5.18 SINGLE JOB BUFFERTiming Chart - Procedure during Paper End GT Series Operator’s ManualGT Series Operator’s Manual 5.18 SINGLE JOB BUFFER CONT’DTiming Chart - Error Processing GT Series Operator’s Manual 5.19 MULTI JOB BUFFERPage DATA Initia lGT Series Operator’s Manual 5.19 MULTI JOB BUFFER CONT’DReceive, an alyze, edit R eceive, anaGT Series Operator’s Manual 5.19 MULTI JOB BUFFER CONT’DPage R eceive, an alyze, e ditNear full clear 5.20 IEEE 1284 INTERFACEBasic Specifications Pin Assignment 5.20 IEEE 1284 INTERFACE CONT’DGT Series Operator’s Manual PageWith Centronics standards, each signal pin placement is as follows 5.21 INTERFACE SIGNALS5.20 IEEE 1284 INTERFACE CONT’D Pin AssignmentGT Series Operator’s Manual 5.22 SINGLE JOB BUFFERPage Receive, analyze, editGT Series Operator’s Manual 5.22 SINGLE JOB BUFFER CONT’DTiming Chart - Procedure during Paper End Timing Chart - Normal Process 5.23 MULTI JOB BUFFERGT Series Operator’s Manual PageGT Series Operator’s Manual 5.23 MULTI JOB BUFFER CONT’DTiming Chart - Procedure during Paper End 5.24 DRIVER PROTOCOL Echo Status 5.24 DRIVER PROTOCOL CONT’DContents Contents ContentsStatus StatusByte no Contents5.24 DRIVER PROTOCOL CONT’D Contents Contents5.24 DRIVER PROTOCOL CONT’D Byte noByte number Contents5.24 DRIVER PROTOCOL CONT’D 6.1 INITIAL CHECKLIST TROUBLESHOOTING6.2 USING THE CENTRONICS PARALLEL INTERFACE Observations6.2 USING THE CENTRONICS PARALLEL INTERFACE CONT’D Observations 6.3 USING THE RS232C SERIAL INTERFACEIndicator 6.4 UNDERSTANDING THE STATUS INDICATORSActivity CauseError No 6.5 UNDERSTANDING THE LCD ERROR MESSAGESGT Series Operator’s Manual PageError No Section 6 TroubleshootingClean the paper path to establish a smooth paper flow Head related errorError No Section 6 TroubleshootingGT Series Operator’s Manual PageError No Section 6 TroubleshootingItem Number error Remove the wound label. If the same error message perError No Section 6 TroubleshootingGT Series Operator’s Manual PageError No 6.6 LCD WARNING MESSAGESGT Series Operator’s Manual LCD MessageWhat to check 6.7 TROUBLESHOOTING GUIDERemedy Symptom The display remains blank when the power switch is pressedWhat to check 6.7 TROUBLESHOOTING GUIDE CONT’D Symptom Low quality printRemedy GT Series Operator’s ManualSymptom Print position is misaligned 6.7 TROUBLESHOOTING GUIDE CONT’DWhat to check RemedyThis page is intentionally left blank Section 6 TroubleshootingPage GT Series Operator’s Manual7.1 INTRODUCTION OPTIONAL ACCESSORIES7.2 AVAILABLE INTERFACE BOARDS Interface Specifications Interface connector¤ Peel unit with mounting winder factory option 7.3 LABEL MANAGEMENT ACCESSORIES¤ Simplified peel unit factory option ¤ Cutter Unit factory option17.3.Lift1Installingup the frontthememorycover. card 7.3 PCMCIA MEMORY CARTRIDGEThis page is intentionally left blank Section 7 Optional AccessoriesPage GT Series Operator’s Manual