Section 6: Troubleshooting
6.7 TROUBLESHOOTING GUIDE
Symptom: The display remains blank when the power switch is pressed.
No. | What to check | Remedy |
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1 | Has the power cable been inserted | Insert the power cable securely into the outlet. |
| into the power outlet securely? |
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2 | Is the power cable damaged? | Inspect the power cable for signs of damage. |
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| If possible, try using another printer power cable. |
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| Purchase a new power cable specifically |
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| designed for this printer, from the sales outlet or |
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| dealer where you bought the printer from. Never use |
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| any other power cable but the power cable specifically |
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| designed for this printer. |
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3 | Is electricity coming to the power outlet | Connect another electrical appliance to the power outlet |
| feeding the printer? | to check for power. If there is a problem with the main |
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| power, check if electricity is coming to the building. Also |
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| check if power failure has occurred. |
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4 | Has the power fuse of the building | Replace the power fuse and reset the circuit breaker. |
| blown, or has the circuit breaker been |
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| tripped? |
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Do notCautionoperate the power switch or handle the power cable with a wet hand. You may suffer electric shocks as a result.
Symptom: Paper is fed but not printed
No. | What to check | Remedy |
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1 | Is the printer head dirty, or is there any | If the printer head is dirty, wipe off the |
| label stuck to the printer head? | dirt with the supplied cleaning set. If |
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| a label is stuck to the printer head, |
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| take it away. * Do not use metallic |
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| object to remove it (the printer head |
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| may be damaged). If glue of the label |
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| is stuck to the printer head, wipe it off |
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| with the supplied cleaning set. |
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2 | Are you using genuine SATO paper | Be sure to use genuine paper and carbon ribbon |
| and carbon ribbons for the printer? | specifically designed for the printer. |
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3 | Is the paper sensor dirty? | If the paper sensor is dirty, wipe off the dirt with |
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| the supplied cleaning set. See Section 4: Cleaning |
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| and Maintenance. |
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4 | Is the carbon ribbon wound | If the knob of the |
| correctly? | its original position, remove the carbon ribbon |
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| already wound, and return the knob to its original |
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| position. |
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5 | Is the data/signal sent from the | Turn on the power switch again. |
| computer correct? | If the message still appears, check the software |
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| on the computer or the configuration for |
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| connections. |
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Pull outCautionthe power cable before cleaning the printer.
GT Series Operator’s Manual | Page |
