SATO GT424 manual Troubleshooting Guide CONT’D Symptom Low quality print

Section 6: Troubleshooting

6.7TROUBLESHOOTING GUIDE (CONT’D) Symptom: Low quality print

No.	What to check	Remedy
1	Are the paper and carbon ribbon	Check if the paper and carbon ribbon are securely fixed.
	set correctly?	Also, lower the head-open lever of the printer head unit,
		and check if the paper and carbon ribbon are in the
		normal position.
2	Are the paper and carbon ribbon	Check the paper and carbon ribbon. Set the print
	set correctly?	density again.
3	Is the platen roller dirty?	If the platen roller is dirty, wipe off the dirt with the
		supplied cleaning set.
4	Is the printer head dirty, or is a	If the print head is dirty, wipe off the
	label on the head?	dirt with the attached cleaning set. If
		a label is on the head, take it away.
		* Do not use a metallic object to
		remove it (the printer head may be
		damaged). If glue of the label is
		stuck to the printer head, wipe it off
		with the supplied cleaning set.
		See Section 4: Cleaning and Maintenance.
5	Are you using stained paper?	Use clean paper.
6	Are you using	Be sure to use genuine paper and
	genuine paper	carbon ribbon
	and carbon	specifically designed for the
	ribbon	printer.
	specifically
	designed for the
	printer?

Pull outCautionthe power cable before cleaning the printer.

Page 6-12 GT Series Operator’s Manual