Section 6: Troubleshooting
Error No. | LCD Message |
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| Head Open error |
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| Cause(s): | 1. | The head unit is not properly locked in place |
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| 2. | The micro switch that detects the head lock status is |
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| malfunctioning |
07 |
| Remedy: | Lock the head unit properly. If the same error message | |
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| persists, contact a sales outlet, dealer, or contact the ser- | ||
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| vice center | |
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| Alarm sound: | Three short beeps | |
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| External signal: | Machine error | |
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| Paper End error |
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08 |
| Cause(s): | 1. | The media supply has run out |
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| 2. | The media is not set correctly | |
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| Remedy: | Set the media correctly | |
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| Alarm sound: | Three short beeps | |
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| External signal: | Paper end | |
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| Ribbon End error |
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| Cause(s): | 1. | The ribbon supply has run out |
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| 2. | The ribbon has been damaged |
09 |
| Remedy: | 1. | Set the ribbon correctly |
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| 2. | Clean the ribbon path |
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| Alarm sound: | Three short beeps | |
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| External signal: | Ribbon end | |
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| Sensor error |
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| Cause(s): | 1. | The sensitivity level of paper sensor is incorrect |
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| 2. | The sensor type selection is incorrect for the media |
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| used |
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| Remedy: | 3. | The paper flow is erratic |
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| 1. | |
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| 2. | Choose the correct sensor type to match the media |
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| being used |
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| 3. | Clean the paper path to establish a smooth paper flow. |
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| If the same error message is still displayed, contact a |
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| sales outlet, dealer, or service center |
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| Alarm sound: | Three short beeps | |
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| External signal: | Machine error | |
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| Head related error |
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| Cause: | There is a problem with the print head | |
11 |
| Remedy: | Replace the head. Clean the head and recheck. If the | |
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| same error message is still displayed, contact a sales | ||
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| outlet, dealer, or service center | |
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| Alarm sound: | One long beep | |
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| External signal: | Machine error | |
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Page | GT Series Operator’s Manual |
