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| Section 6: Troubleshooting | |
6.7 TROUBLESHOOTING GUIDE (CONT’D) | ||||
Symptom: Print position is misaligned |
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| No. | What to check | Remedy |
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| 1 | Are the paper and carbon ribbon | Fix the paper and carbon ribbon securely. Also, |
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| set correctly? | release the |
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| unit, then set the paper and carbon ribbon to the |
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| normal position again. Finally, latch the print head |
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| back in place. |
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| 2 | Is the platen roller dirty? | If the platen roller is dirty, wipe off the dirt with the |
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| supplied cleaning set. |
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| 3 | Is the paper/carbon ribbon you are | If the edges of the paper/carbon ribbon are deformed, |
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| using deformed? | the paper cannot be fed normally. Use new paper/ |
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| carbon ribbon which are not deformed. |
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| 4 | Are you using | Be sure to use genuine paper and |
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| genuine SATO | carbon ribbon specifically |
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| paper and | designed for the printer. Generic |
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| carbon ribbons | supplies may cost less, but can |
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| specifically | result in poor printing quality or |
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| designed for the | shortened equipment life, leading |
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| printer? | to higher operating costs in the |
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| long run. |
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| 5 | Is the paper sensor dirty? | If the paper sensor is dirty, wipe off the dirt with |
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| the supplied cleaning set. See Section 4: Cleaning |
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| and Maintenance. |
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| 6 | Is the data/signal sent from the | Turn on the power switch again. |
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| computer correct? | If the error message still appears, check the software |
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| on the computer or the configuration of the |
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| connections. |
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| 7 | Are the pitch correction (variable po- | Set the pitch correction (variable potentiometer) or base |
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| tentiometer) or base point correction | point correction (User Mode setting) again. |
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| (User Mode setting) correct? |
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Pull outCautionthe power cable before cleaning the printer.
GT Series Operator’s Manual | Page |