Troubleshooting, Problem Solution | Sharp FO-DC500 guide

10. Troubleshooting

Problems and Solutions

Line error

Problem		Solution

LINE ERROR appears in	Try the transaction again. If the error persists, check
the display, and/or a	the following:
transaction report is
printed out with COM. E-	•	Check the hookup. The cord from the TEL. LINE
and a number from 0 to 31		jack to the wall jack should be no longer than six
in the NOTE column.		feet.
	• Make sure there are no modem devices sharing the
		same telephone line.
	•	Check with the other party to make sure their fax
		machine is functioning properly.
	•	Have your telephone line checked for line noise.
	• Try connecting the machine to a different telephone
		line.
	•	If the problem still occurs, your machine may need
		service.

10. Trouble- shotting

207

Page 209

Image 209

Sharp FO-DC500 operation manual Troubleshooting, Problem Solution

Contents

FO-DC500/FO-DC600 Canada Resolution Coverage Replacement cartridge FO-50ND Approx Letter paperAutomatic dialing Memory size Full Dual Access Printing resolutionPower requirements Operating temperature Weight Power consumption FO-DC500 FO-DC600Dimensions FO-DC500 FO-DC600 Page Table of Contents Optional Settings 189 Housing 205 Replacing the Verification Stamp 206 Table of ContentsProblems and Solutions 207 Messages and Signals 214 205 Upper panel On Line light printer option only Resolution keyFAX1 / FAX 2 lights FO-DC600 only Contrast key Middle panel Rapid Key pad Symbol keyRapid Dial Keys Counter key Cover Sheet key Timer keyLife key MEM. Status key JOB Status key Lower panelDuplex Scan key Priority key Menu key Speed Dial keyUP and Down arrow keys COPY/HELP key About condensation Unpacking ChecklistPoints to keep in mind when setting up Connections Connecting the power cord Connecting a telephone optional Connecting the telephone line cord Attaching the received document tray Attaching the ADF exit tray Press the cover release to open the print compartment cover Installing the Print Cartridges Green Twice Flip up the Rapid Key When to replace the drum cartridge When to replace the toner cartridgeSharp FO-50ND toner cartridge Sharp FO-47DR drum cartridge Print side up Loading Printing PaperLoading paper in the paper tray Replace the received document tray Loading paper in the paper cassette if installed Loading Printing Paper Press Entering Your Name and Fax NumberThen Until OWN Passcode SET is selected Press twice to return to the date and time display Press Enter Until DATE&TIME SET is selected Setting the Date and Time Press Enter to start the clock Until DAY Light Saving is selected Daylight Saving Time Press or to select the desired volume level Volume AdjustmentSpeaker Press Speaker to turn off the speaker Ringer Press the or to select the desired volume level. Make sureHas not been pressed Enter to confirm your selection Loading one page at a time Size and weightTransmittable Documents Other restrictions Maximum scanning area Loading the Document Resolution Adjusting the Resolution and Contrast Light Contrast Sending a Fax by Normal Dialing Using the Redial key Make sure that Destination Setting is selectedProgramming Auto-Dial Numbers Selected Make sure that SET is To change case, press To enter a space, pressTo clear a mistake, press Regular fax number. After making the selection, press Enter Selection, and then press Enter Chain Dialing for area and access codes Editing auto-dial numbers Until Entry Mode is selectedClearing auto-dial numbers Press Menu and then Press Enter Sending a Fax by Automatic Dialing Dual Access Press the appropriate Rapid Key Rapid Key DialingLoad the documents Send Ready will appear in the display Not, press and then repeat Step Speed DialingFlip up the Rapid Key overlay If it is down Correct, press Enter If it is not correct, press Direct Keypad Dialing Press a to search from Searching for an auto-dial numberBeginning of the alphabet, or Z Search from the end If the memory becomes full Chain DialingDocument will be automatically transmitted once Connection is established Checking the status of the current job To cancel a fax transmission or receptionChecking and canceling stored transmission jobs Then press Enter Canceling a memory transmission by number Memory Retransmission Automatic redialing Until Book Entry Mode is selected in the display Creating and Using Personal BooksCreating a personal book Press Enter . Make sure that SET is selected Press Enter to skip this step Press repeatedly to return to the date and time display Display, and then press Enter Using a personal bookPress Book Closing a book Canceling an operation performed from a book Select Clear Clearing a bookPress Then Load the documents Cover Sheet Transmission you do not have to press Overlay if it is downDial the receiving party and transmit the fax Dial the receiving machine and transmit the document Batch Page Numbering Page Counter Receiving Faxes Setting the reception mode Using Manual Reception Mode Using Auto Reception ModeWhen Receiving appears in the display, hang up On the machine Press or to scroll through the list of jobs Substitute Reception to Memory Entering your name and fax numbers Dual-line Option FO-DC600 only SYM will appear in the display and then the letter key Press until you return to the date and time display Selecting the lineEnter the fax number maximum of 20 digits of Line Menu Mode 1LINE Setting Mode 2LISTING Mode 3ENTRY Mode Verification Stamp Option Until the desired setting is selected System requirements Installing the PC-Fax driver in your computerPC Fax Function Requires the FO-LN1 Option Using the PC-Fax function Introduction Network Scanner Option Permanent IP address Dhcp server Subnet mask Gateway Steps required for setup Setting the IP Address Enter the IP subnet mask. When finished, press Press . When finished, press EnterEnter the IP gateway. When finished, press If you are entering a permanent IP Then press Initializing the network interface boardPress To select YES and then press Wait Press or to select the list that you wish to print, and then Printing out the Network Settings Mail server and DNS server Mail Server and DNS Server SettingsAccessing the Web page in the machine Network Scanning and Sender E-mail settings Setting Passwords Storing Network Scanning Destinations Storing destinations in the Web Creating personal books in the Web Information on using Scan to DesktopScan to FTP Hyperlink Until Scan to E-MAIL SET-UP is selected Scan to E-mail Setup Press the letter keys to enter the sender’s name see Step Time display Press the letter keys to enter your e-mail address see StepRepeatedly to return to the date Press e-mail Scan to E-mail Using the E-mail Key Enter . Change the selected option as follows When you have finished changing Options, press or to selectPress Enter If you wish to enter a message, your Press Enter . The document is scanned and transmitted Sending an Image Using a Rapid Key or Speed Dial NumberSending an image using a Rapid Key Press Enter to begin scanning and transmission Sending an Image Using a Rapid Key or Speed Dial Number Sending an image using a Speed Dial number Sending an Image Using a Rapid Key or Speed Dial Number Entry Mode 01DESTINATION Setting Press to select E-MAIL Than three digits, press Complete the entry Clearing a Rapid Key or Speed Dial number Editing a Rapid Key or Speed Dial numberReturn to to program another number, or press Repeatedly Software Programs Installing the Network Scanner SoftwareSharpdesk Desktop Document Management Software Network Scanner Tool Users Guides for Software Programs Installing Acrobat Reader Installing the software programs Setting up Network Scanner Tool 100 101 102 Uninstalling a program 103 Inbound Routing Then To select 104 105 Activate Later and press Enter Deleting a set106 107 Activating or deactivating a setEnter the 2-digit number of the set that you wish to delete Press Enter . and then File format Printing forwarded faxes108 Later and press Enter 109 Setting the IP address of the machine 110 Installing the Printer DriverPrinting out the IP address of the printer Windows 2000 Server Network types111 112 113 114 115 Windows NT Server 116 117 118 119 Using the Integrated Installer 120 121 Using Add PrinterSelect Network Printer and click Next Printer Driver Path Windows 2000/XP Peer to Peer Network Installing the Printer DriverWindows NT 122 123 Windows 98/Me 124 Printer Status Monitor and Printer Administration Utility Click on Print Test Printing a Test Page from Your Computer125 126 Setting Up Status and Alert MessagesSetting up status and alert messaging 127 128 Printing from a Computer 129 Canceling a print job Opening the printer driver from an application Opening the Printer DriverOpening the printer driver from the Start menu 130 Paper tab Printer Driver Settings Scaling Paper SourceCopies Collate at Printer Borderline Layout tabDetails of N-up Watermark Quality tab Options tab Load the document 136 137 Checking and canceling copy jobs in memoryOriginals Not sorted Multi Copy Press Enter to begin copying 138 Broadcasting Select the destinations using any of the following methods139 Load the document s Once 140 141 Broadcasting using a Group KeyTransmission will begin Seconds after pressing the Group Key 142 Select Group Entry ModeStoring destinations in Group Keys Make sure that SET is selected 143Then press Enter To clear a Group Key, select Clear If you are clearing a Group Key Press it and go to Step 144 Editing a group Confidential transmission Confidential Operations145 Press Z 146 Confidential receptionEnter a Speed Dial number if you enter less than Digits, press 147 Programming the confidential passcode 148 Clearing a passcode 149 Printing out received documents 150 PollingPolling others Being polled Memory polling Serial Polling using a Group Key151 Press Enter . Reception will begin Display and then press Enter 152 153 Clearing a documentUnlimited number of times, and then press Selected and then press 154 Polling SecurityTurning Polling Security on and off Storing and clearing fax numbers for polling permission Until Passcode Setting is selected155 To clear a number, select Clear Press Programming and clearing a System number Until System # Mode is selected156 Press Enter , and go to Step Storing and clearing ID numbers for polling permission Until ID # Mode is selected157 Press Make sure that SET is Initial procedure Timer Operations158 Press or to select the desired operation and then press Go to the specific procedure for your operation see Transmission Send Mode159 Following pages To complete the entry Broadcasting160 161 162 PollingSerial Polling Overlay if it is down and then or to select Clear Canceling a timer operation163 Programming a Batch Key Batch TransmissionClearing a Batch Key Storing documents for transmission 165 Canceling a document stored for batch transmissionAssigned to your document will appear Enter the 3-digit message number assigned to the document Mode is selected and press Entering and Using Programs166 Make sure that Program Entry Programmed 167 168 This is not possible if you included a timer setting or are If you want the document to be sent through memory, press This is not possible if you included a timer setting169 170 171 172 Batch transmission Clearing a Program Key Entry Mode is selected173 Make sure that Program Press the Program Key that you want to clear 174 Canceling a programmed timer operation Using a Program Key175 Press the Program Key 176 Duplex Scanning for Two-sided Documents Programming the Print Hold code Print Hold177 Until Print Hold Code SET is 178 Turning on the Print Hold functionPrinting received faxes 179 Clearing the Print Hold code Programming Department Codes Department Control180 Until DEPT. Passcode is selected Make sure that SET is selected and then press Enter 181 182 Accessing the machine Until Store Junk FAX # is selected Blocking Reception of Unwanted Faxes183 184 Telephone Billing Using Department ControlDirect billing code entry 185 186 Press Enter , 2 Distinctive Ring187 188 Display. To return to the date and time display, press twice 189 190 Optional Settings Setting 06 Recall Times Setting 05 Transaction Report Print SelectionSetting 07 Recall Interval Setting 08 Security Selection 192 Setting 15 Image Memory Print Setting 14 Receive ReduceSetting 16 Cassette Selection 193 Setting 18 Retransmission Interval Setting 17 Retransmission TimesSetting 19 Power Save Mode 194 195 Setting 26 Telephone Billing Code Setting 25 Beep LengthSetting 27 Department Code Digits 196 Setting 29 Verification Stamp Setting 28 Distinctive RingSetting 30 Default Copy Resolution Setting 31 Separate Mode 198 Setting 32 Backlight SettingSetting 37 FAX Transfer 199 Setting 38 Print Hold Selected, press Enter Activity Report List200 Explanation of headings 201 Passcode List List Timer List ListDestination List List 202 Program and Group List List Optional Setting List ListBatch Transmission List List Department Usage List List 204 Fax Transfer List ListTransaction Report Open the operation panel Cleaning the Scanning Glass and RollersHousing Replacing the Verification Stamp Problem Solution Troubleshooting 208 Dialing and transmission problems 209 Reception and copying problems 210 General problems 211 Network interface board problems 212 213 Network scanner problems Messages and Signals Press Stop KEY 215 216 Error Code Description of the Error Clearing a jammed document Clearing Paper Jams 218 Clearing jammed printing paper Replace the drum cartridge Make sure the drum cartridge is 219 FCC Regulatory Information 221 A R P 222 Material Safety Data Sheet 2/3 223 Material Safety Data Sheet 3/3 224 Quick Reference Guide 225 Guía DE Referencia Rápida 226 Guide DE Référence Rapide 227 Index 228 Index 229 Page Page Page Page Sharp Corporation