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Sharp FO-DC500 operation manual Network interface board problems, 211

Models: FO-DC500

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Problems and Solutions

Network interface board problems

Problem		Solution

The amber light	•	The network connection has been lost. This
illuminates steadily.		typically occurs because the server has been shut
		down.

The amber light blinks.	•	Turn the machine power off, wait briefly, and then
		turn it back on. If the problem persists, print out the
		“NIC INFORMATION” as explained on page 78. If
		there is a problem in the NIC information, reset the
		network interface board as explained on page 77. If
		the problem persists after resetting the board,
		contact your dealer for service.

Cannot connect to the	•	The network interface board (NIC) has failed or is
network for either printing		not properly connected, or there is a problem with
or scanning.		the network cable. Make sure the NIC is operating
		properly and is connected to the network cable. Make
		sure that the cable is Category 5 cable, and that it is
		connected in a straight connection (no cross
		connections). If the problem persists, contact your
		administrator or dealer.

Network printer problems

Problem		Solution

The printer function does	•	Is the machine plugged in? Plug the machine into a
not operate.		grounded outlet.
	•	Is the power switch on? Turn the power switch on.

The machine is on but	•	Is the ON LINE light on? Press the ON LINE key to
data is not received. (The		turn on the ON LINE light.
DATA light does not light or
blink.)	•	Is the printer driver installed? Install the printer
		driver.
	•	Make sure that the machine is selected as the
		printer in the software application and that the
		machine is registered on the network.

10. Trouble- shooting

211

Image 213

Sharp FO-DC500 operation manual Network interface board problems, 211

Contents

FO-DC500/FO-DC600 Canada Resolution Coverage Replacement cartridge FO-50ND Approx Letter paperAutomatic dialing Memory sizeFull Dual Access Printing resolutionPower requirements Operating temperaturePower consumption FO-DC500 FO-DC600 Dimensions FO-DC500 FO-DC600Weight Page Table of Contents Optional Settings 189 Housing 205 Replacing the Verification Stamp 206 Table of ContentsProblems and Solutions 207 Messages and Signals 214 205Upper panel On Line light printer option only Resolution keyFAX1 / FAX 2 lights FO-DC600 only Contrast keyMiddle panel Rapid Key pad Symbol keyRapid Dial Keys Counter keyCover Sheet key Timer keyLife key MEM. Status keyJOB Status key Lower panelDuplex Scan key Priority keyMenu key Speed Dial keyUP and Down arrow keys COPY/HELP keyUnpacking Checklist Points to keep in mind when setting upAbout condensation Connections Connecting the power cordConnecting a telephone optional Connecting the telephone line cordAttaching the received document tray Attaching the ADF exit trayPress the cover release to open the print compartment cover Installing the Print CartridgesGreen Twice Flip up the Rapid KeyWhen to replace the drum cartridge When to replace the toner cartridgeSharp FO-50ND toner cartridge Sharp FO-47DR drum cartridgeLoading Printing Paper Loading paper in the paper trayPrint side up Replace the received document tray Loading paper in the paper cassette if installedLoading Printing Paper Press Entering Your Name and Fax NumberThen Until OWN Passcode SET is selectedPress twice to return to the date and time display Press EnterUntil DATE&TIME SET is selected Setting the Date and TimePress Enter to start the clock Until DAY Light Saving is selected Daylight Saving TimePress or to select the desired volume level Volume AdjustmentSpeaker Press Speaker to turn off the speakerRinger Press the or to select the desired volume level. Make sureHas not been pressed Enter to confirm your selectionSize and weight Transmittable DocumentsLoading one page at a time Other restrictions Maximum scanning areaLoading the Document Resolution Adjusting the Resolution and ContrastLight ContrastSending a Fax by Normal Dialing Using the Redial key Destination Setting is selected Programming Auto-Dial NumbersMake sure that Selected Make sure that SET isTo change case, press To enter a space, pressTo clear a mistake, press Regular fax number. After making the selection, press EnterSelection, and then press Enter Chain Dialing for area and access codesEditing auto-dial numbers Until Entry Mode is selectedClearing auto-dial numbers Press Menu and thenPress Enter Sending a Fax by Automatic Dialing Dual AccessRapid Key Dialing Load the documents Send Ready will appear in the displayPress the appropriate Rapid Key Speed Dialing Flip up the Rapid Key overlay If it is downNot, press and then repeat Step Correct, press Enter If it is not correct, press Direct Keypad DialingPress a to search from Searching for an auto-dial numberBeginning of the alphabet, or Z Search from the endIf the memory becomes full Chain DialingDocument will be automatically transmitted once Connection is establishedTo cancel a fax transmission or reception Checking and canceling stored transmission jobsChecking the status of the current job Then press Enter Canceling a memory transmission by numberMemory Retransmission Automatic redialingUntil Book Entry Mode is selected in the display Creating and Using Personal BooksCreating a personal book Press Enter . Make sure that SET is selectedPress Enter to skip this step Press repeatedly to return to the date and time display Using a personal book Press BookDisplay, and then press Enter Closing a book Canceling an operation performed from a bookClearing a book Press ThenSelect Clear Load the documents Cover SheetOverlay if it is down Dial the receiving party and transmit the faxTransmission you do not have to press Dial the receiving machine and transmit the document Batch Page Numbering Page CounterReceiving Faxes Setting the reception modeUsing Manual Reception Mode Using Auto Reception ModeWhen Receiving appears in the display, hang up On the machinePress or to scroll through the list of jobs Substitute Reception to MemoryEntering your name and fax numbers Dual-line Option FO-DC600 onlySYM will appear in the display and then the letter key Selecting the line Enter the fax number maximum of 20 digits of LinePress until you return to the date and time display Menu Mode 1LINE Setting Mode 2LISTING Mode 3ENTRY Mode Verification Stamp Option Until the desired setting is selectedInstalling the PC-Fax driver in your computer PC Fax Function Requires the FO-LN1 OptionSystem requirements Using the PC-Fax function Introduction Network Scanner OptionPermanent IP address Dhcp server Subnet mask Gateway Steps required for setupSetting the IP Address Enter the IP subnet mask. When finished, press Press . When finished, press EnterEnter the IP gateway. When finished, press If you are entering a permanent IPThen press Initializing the network interface boardPress To select YES and then press WaitPress or to select the list that you wish to print, and then Printing out the Network SettingsMail Server and DNS Server Settings Accessing the Web page in the machineMail server and DNS server Network Scanning and Sender E-mail settings Setting PasswordsStoring Network Scanning Destinations Storing destinations in the Web Information on using Scan to Desktop Scan to FTP HyperlinkCreating personal books in the Web Until Scan to E-MAIL SET-UP is selected Scan to E-mail SetupPress the letter keys to enter the sender’s name see Step Press the letter keys to enter your e-mail address see Step Repeatedly to return to the dateTime display Press e-mail Scan to E-mail Using the E-mail KeyWhen you have finished changing Options, press or to select Press Enter If you wish to enter a message, yourEnter . Change the selected option as follows Sending an Image Using a Rapid Key or Speed Dial Number Sending an image using a Rapid KeyPress Enter . The document is scanned and transmitted Press Enter to begin scanning and transmission Sending an Image Using a Rapid Key or Speed Dial NumberSending an image using a Speed Dial number Sending an Image Using a Rapid Key or Speed Dial Number Entry Mode 01DESTINATION Setting Press to select E-MAIL Than three digits, press Complete the entryClearing a Rapid Key or Speed Dial number Editing a Rapid Key or Speed Dial numberReturn to to program another number, or press RepeatedlySoftware Programs Installing the Network Scanner SoftwareSharpdesk Desktop Document Management Software Network Scanner ToolUsers Guides for Software Programs Installing Acrobat ReaderInstalling the software programs Setting up Network Scanner Tool 100 101 102 Uninstalling a program103 Inbound RoutingThen To select 104105 Deleting a set 106Activate Later and press Enter 107 Activating or deactivating a setEnter the 2-digit number of the set that you wish to delete Press Enter . and thenFile format Printing forwarded faxes108 Later and press Enter109 Setting the IP address of the machineInstalling the Printer Driver Printing out the IP address of the printer110 Network types 111Windows 2000 Server 112 113 114 115 Windows NT Server 116117 118 119 Using the Integrated Installer120 121 Using Add PrinterSelect Network Printer and click Next Printer Driver PathWindows 2000/XP Peer to Peer Network Installing the Printer DriverWindows NT 122123 Windows 98/Me124 Printer Status Monitor and Printer Administration UtilityPrinting a Test Page from Your Computer 125Click on Print Test Setting Up Status and Alert Messages Setting up status and alert messaging126 127 128 Printing from a Computer129 Canceling a print jobOpening the printer driver from an application Opening the Printer DriverOpening the printer driver from the Start menu 130Paper tab Printer Driver SettingsScaling Paper SourceCopies Collate at PrinterBorderline Layout tabDetails of N-up WatermarkQuality tab Options tab Load the document 136137 Checking and canceling copy jobs in memoryOriginals Not sorted Multi Copy Press Enter to begin copying138 Broadcasting Select the destinations using any of the following methods139 Load the document sOnce 140141 Broadcasting using a Group KeyTransmission will begin Seconds after pressing the Group KeySelect Group Entry Mode Storing destinations in Group Keys142 Make sure that SET is selected 143Then press Enter To clear a Group Key, select Clear If you are clearing a Group Key Press it and go to Step144 Editing a groupConfidential transmission Confidential Operations145 Press Z146 Confidential receptionEnter a Speed Dial number if you enter less than Digits, press147 Programming the confidential passcode148 Clearing a passcode149 Printing out received documentsPolling Polling others150 Being polled Memory polling Serial Polling using a Group Key151 Press Enter . Reception will beginDisplay and then press Enter 152153 Clearing a documentUnlimited number of times, and then press Selected and then pressPolling Security Turning Polling Security on and off154 Storing and clearing fax numbers for polling permission Until Passcode Setting is selected155 To clear a number, select Clear PressProgramming and clearing a System number Until System # Mode is selected156 Press Enter , and go to StepStoring and clearing ID numbers for polling permission Until ID # Mode is selected157 Press Make sure that SET isInitial procedure Timer Operations158 Press or to select the desired operation and then pressGo to the specific procedure for your operation see Transmission Send Mode159 Following pagesBroadcasting 160To complete the entry 161 Polling Serial Polling162 Canceling a timer operation 163Overlay if it is down and then or to select Clear Programming a Batch Key Batch TransmissionClearing a Batch Key Storing documents for transmission165 Canceling a document stored for batch transmissionAssigned to your document will appear Enter the 3-digit message number assigned to the documentMode is selected and press Entering and Using Programs166 Make sure that Program EntryProgrammed 167168 This is not possible if you included a timer setting or areThis is not possible if you included a timer setting 169If you want the document to be sent through memory, press 170 171 172 Batch transmissionClearing a Program Key Entry Mode is selected173 Make sure that ProgramPress the Program Key that you want to clear 174Canceling a programmed timer operation Using a Program Key175 Press the Program Key176 Duplex Scanning for Two-sided DocumentsProgramming the Print Hold code Print Hold177 Until Print Hold Code SET isTurning on the Print Hold function Printing received faxes178 179 Clearing the Print Hold codeProgramming Department Codes Department Control180 Until DEPT. Passcode is selectedMake sure that SET is selected and then press Enter 181182 Accessing the machineBlocking Reception of Unwanted Faxes 183Until Store Junk FAX # is selected 184 Telephone Billing Using Department ControlDirect billing code entry 185186 Distinctive Ring 187Press Enter , 2 188 Display. To return to the date and time display, press twice 189190 Optional SettingsSetting 06 Recall Times Setting 05 Transaction Report Print SelectionSetting 07 Recall Interval Setting 08 Security Selection192 Setting 15 Image Memory Print Setting 14 Receive ReduceSetting 16 Cassette Selection 193Setting 18 Retransmission Interval Setting 17 Retransmission TimesSetting 19 Power Save Mode 194195 Setting 26 Telephone Billing Code Setting 25 Beep LengthSetting 27 Department Code Digits 196Setting 29 Verification Stamp Setting 28 Distinctive RingSetting 30 Default Copy Resolution Setting 31 Separate ModeSetting 32 Backlight Setting Setting 37 FAX Transfer198 199 Setting 38 Print HoldActivity Report List 200Selected, press Enter Explanation of headings 201Passcode List List Timer List ListDestination List List 202Program and Group List List Optional Setting List ListBatch Transmission List List Department Usage List ListFax Transfer List List Transaction Report204 Cleaning the Scanning Glass and Rollers HousingOpen the operation panel Replacing the Verification Stamp Problem Solution Troubleshooting208 Dialing and transmission problems209 Reception and copying problems210 General problems211 Network interface board problems212 213 Network scanner problemsMessages and Signals Press Stop KEY 215216 Error Code Description of the ErrorClearing a jammed document Clearing Paper Jams218 Clearing jammed printing paperReplace the drum cartridge Make sure the drum cartridge is 219FCC Regulatory Information 221 A R P222 Material Safety Data Sheet 2/3223 Material Safety Data Sheet 3/3224 Quick Reference Guide225 Guía DE Referencia Rápida226 Guide DE Référence Rapide227 Index228 Index229 Page Page Page Page Sharp Corporation