Chapter 6: Troubleshooting your interactive
whiteboard system
Beforeyou start 44
Locatingstatus lights 44
Locatingserial numbers 44
Determiningyou interactive whiteboardsyst em’s status 45
Resolvinginteractive whiteboard issues 47
Resolvingoperation issues 47
Resolvingc onnectionissues 47
Resolvingc ontrollermoduleis sues 47
Resolvingprojector issues 48
Resolvingprojector errors 48
Yourprojector stops responding 48
The“Projector Overheated”,“FanFailure” or “ColorWheel Failure”mess ageappears 48
The“Lamp Failure”message appears 49
Theprojector Power andService lights are off 49
Resolvingimage issues 50
Loss ofs ignal 50
Partial,s crollingor incorrectly displayed image 51
Unstableor flic keringimage 51
Frozenimage 52
Yourimage doesn’t fit the interactive whiteboard 52
Theimage from your connectedlaptop computeris n’t projected 52
Unalignedprojectedimage 52
Resolvingaudio issues 53
Resolvingnetwork communication issues 54
ResolvingEC P issues 54
Accessing the service menu 54
Retrievingyour password 55
Resetting theprojector 55
Transportingyourinteractive whiteboard system 56

Chapter 6

43