If the Ready light indicates that a firmware updateis in progress but no updateis actually t aking
place,disc onnectthe interactive whiteboard’sUSB cable, wait a few seconds,and thenreconnect it.
Resolving projector issues

Resolvingprojectorerrors

System administratorsc anresolve the following projectorerrors on their own priorto contacting
SMARTSupport.Performinginitial troubleshootingon your projectorw ill reducethe time of a s upport
call.
Your projectorstops responding
If your projectorstops responding, performthe following procedure.
gTo restartan unresponsive projector
1. Put the projector into Standbymode, and then wait 30 minutes for it to cool down.
2. Disconnect the power cable from the poweroutlet, and then wait at least 60 seconds.
3. Connect the power cable,and then turn on the projector.
The “ProjectorOverheated”, “FanFailure” or “Color Wheel Failure” messageappears
If the “ProjectorOverheated”,“Fan Failure”or “Color Wheel Failure”message appearsand the
projectorstops projecting animage, one of the following issues is occ urring:
lTheprojector is overheatinginternally becauseof blocked air vents or aninternal temperature
over131°F (55°C).
lThetemperatureoutside the projector is too high.
lOneof the fans has failed.
lTheprojector has a color wheelis sue.
gTo resolvethe “Projector Overheated”, “FanFailure” or “Color Wheel Failure” error
1. Put the projector into Standbymode, and then wait 30 minutes for it to cool down.
2. If y ourroom is hot, lower the temperatureif possible.
3. Ensure that nothingis blocking the projector’sair intake and exhaust.
4. Disconnect the power cable from the poweroutlet, and then wait at least 60 seconds.
5. Connect the power cable,and then turn on the projector.
6. Adjust the fan speed using the service menu.
CH A P T E R 6
Troubleshootingyour interactivewhiteboard system
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