Appendix A
Troubleshooting
Check the following items before you contact technical support.
1.If wireless clients cannot access the network, check the following:
•Be sure the access point and the wireless clients are configured with the same Service Set ID (SSID).
•If authentication or encryption are enabled, ensure that the wireless clients are properly configured with the appropriate authentication or encryption keys.
•If authentication is being performed through a RADIUS server, ensure that the clients are properly configured on the RADIUS server.
•If authentication is being performed through IEEE 802.1x, be sure the wireless users have installed and properly configured 802.1x client software.
•If MAC address filtering is enabled, be sure the client’s address is included in the local filtering database or on the RADIUS server database.
•If the wireless clients are roaming between access points, make sure that all the access points and wireless devices in the Extended Service Set (ESS) are configured to the same SSID, and authentication method.
