If you encounter problems with your Intuos5 tools or tablet, see the following tables. Your problem may be described here, and you can try the solution offered. Check the tablet Read Me file for the latest information updates.
For additional information, visit the Wacom web site at http://www.wacom.com.
General problems
Pen problems
Touch problems
Wireless connection problems
GENERAL PROBLEMS
The computer does not have | Check if there is an available USB port on a USB hub. If not available |
an available USB port. | you will need to add a USB hub or USB card. |
|
|
A tablet status LED does not | Verify that the tablet USB cable is properly connected to the tablet and |
illuminate. | to an active USB port. |
| If connecting to a USB hub device, make sure the hub is connected to |
| an active USB port and that the hub is active. |
| Try also connecting to another USB port or using another USB cable. |
| If using Intuos5 in wireless mode, see also wireless connection |
| problems. |
|
|
The computer does not go to | When you are not using your Intuos5 tool(s), remove them from the |
sleep. | tablet surface or the tablet will continue to send data, keeping the |
| computer awake. |
| Note: Because some metallic or other conducting objects can also |
| cause the tablet to send data, it is best to keep the tablet |
| surface clear of all objects when not in use. |
|
|
The screen cursor is very | On rare occasions the tablet may receive interfering radio frequencies |
erratic or “jumps” around | from a computer monitor or nearby AM radio station. If you notice |
when using the tablet. | interference from a monitor, try moving the tablet at least six (6) inches |
| away from the monitor, or change the monitor refresh rate or monitor |
| resolution. |
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