At startup, a dialog box appears telling you that either the driver failed to load or the tablet preferences have not yet been created.
The tablet was not detected at startup.
If using a wireless connection:
•Make sure the wireless connection is active. See battery and wireless connection status.
•From the GO menu, select UTILITIES and launch the SYSTEM
PROFILER. Select USB from the HARDWARE section of the CONTENTS list. A Wacom USB tablet model should be listed. If a tablet model is not listed, check the wireless connection.
If connected with the provided USB cable:
•Make sure the USB cable is securely connected to an active USB port on your computer or USB hub. Check to be sure that a tablet status LED is illuminated. If your tablet is plugged into a USB hub, make sure the hub is connected and active.
•From the GO menu, select UTILITIES and launch the SYSTEM
PROFILER. Select USB from the HARDWARE section of the CONTENTS list. A Wacom USB tablet model should be listed. If a tablet model is not listed, check the USB tablet cable connection or try plugging the tablet into a different USB port.
If you are still having difficulties, uninstall then reinstall the tablet driver software.
If this does not help, contact Wacom for Technical Support. See technical support options.
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