Troubleshooting | Wacom PTH-650, PTH-850, PTK-650, PTH-450, PTK-450

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TROUBLESHOOTING

If you are having trouble, Wacom recommends you do the following:

1.If the tablet driver failed to load properly, first perform the recommended action in any error message that may appear on your screen. If that does not solve the problem, review the troubleshooting procedures in this chapter.

2.Look in the troubleshooting tables. Your problem may be described there and you can try the solution offered.

3.Open the Wacom tablet Read Me file and look for any information updates.

4.Visit www.wacom.com and choose the Wacom web site for your region where you can check the product FAQs (Frequently Asked Questions).

5.If you are having a compatibility conflict between Intuos5 and a new hardware or software

product, see obtaining driver downloads for information on downloading an updated software driver. Wacom periodically updates the software driver to maintain compatibility with new products.

6.Test your tablet and Intuos5 tools. See testing your tablet and testing the tablet controls and tools.

7.If you have tried the suggestions in this manual and still cannot resolve the problem, then contact Wacom for Technical Support. See technical support options and the Read Me file for information on where to obtain support for your region.

Testing your tablet

Testing the tablet controls and tools

Troubleshooting tables

Technical support options

Obtaining driver downloads

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Wacom PTH-650, PTH-850, PTK-650, PTH-450, PTK-450 user manual Troubleshooting

Contents

User’s manual ContentsIndex Table of Contents Glossary Topic About the Manual Intuos5 touch Your INTUOS5 TabletIdentify Your Tablet Model INTUOS5 Touch Tablet See also using the Express View displayTouch Ring Active area See USB cable installation See going wireless with Intuos5See wireless setup INTUOS5 Tablet INTUOS5 PEN Side switch rocker style Replaceable nib pen tipEraser Intuos5 Grip Pen Ergonomics Setting UP INTUOS5 Zooming Configuring the Tablet Orientation USB Cable Installation Understanding the Tablet Active Area Learn about using the Grip Pen Learn about the touch experience with Intuos5 Control Panel Basics Working with Multiple Monitors Using the Grip PEN Using INTUOS5 Holding the PEN Positioning Dragging Clicking Using the Side Switch Drawing with Tilt Drawing with Pressure Sensitivity EYE-HAND Coordination Exercise Erasing ExpressKeys Tablet Controls PAN/SCROLL Using the Expresskeys Settings may vary depending on your tablet model Using the Touch Ring Touch Experience with INTUOS5 Navigating with Touch ONE-FINGER Actions TWO-FINGER Actions and Gestures ADD TAP to Right Click Scroll Zoom THREE-FINGER Gestures FOUR-FINGER Gestures Swipe LEFT/RIGHT to Switch Applications FIVE-FINGER Gestures Customizing Touch Setting the Touch Options Choosing Standard Touch Functions To create custom touch gestures, select the MY Gestures tab Choosing Custom Touch Functions Disabling Touch Testing Touch Customizing INTUOS5 Manage Your Control Panel Settings See customizing touch Control Panel OverviewDisplays advanced options See also working with multiple tools Customizing the PEN Adjusting TIP Feel and DOUBLE-CLICK Advanced TIP and Eraser Pressure Settings Adjusting Eraser Feel Customizing Tool Buttons Customizing Tilt Sensitivity Customizing the Tablet Functions Customizing the Expresskeys See using the ExpressKeys for more information Customizing the Touch Ring See using the Touch Ring for more information Tablet to Screen Mapping ContentsIndex With multiple monitors Portion of Screen Area Tablet Portion of Tablet Area Function Name Description Button Functions You must use your Intuos5 tool to click on the OK button See application-specific settings Keys to constrain the size or placement of objects See also customizing the ExpressKeys OPEN/RUN Strokes Applications that support the Erase function. See erasing Function Name Using and Customizing the Radial Menu Working with Display Toggle ContentsIndex APPLICATION-SPECIFIC Settings Creating AN APPLICATION-SPECIFIC Setting Removing APPLICATION-SPECIFIC Settings Changing APPLICATION-SPECIFIC Settings Working with Multiple Tools Changing the Tablet Mode Advanced Options Storage Going Wireless with INTUOS5Wireless Accessory Components Wireless Setup Establishing a Wireless Connection Optimizing the Wireless Connection Charging the Battery Battery and Power Management See also power saving features Battery and Wireless Connection Status Wireless connection status Power Saving Features Battery Life Information Battery Replacement Wireless Module Removal Wireless Receiver Storage Testing the Wireless Connection Troubleshooting Testing Your Tablet ContentsIndex Testing the Tablet Controls and Tools Testing the Touch Ring Testing the Expresskeys Testing a PEN General Problems Troubleshooting Tables Tablet. See configuring the tablet orientation PEN Problems Controls and tools Specific problems or Mac-specific problems Touch Problems 100 Wireless Connection Problems 101 102 WINDOWS-SPECIFIC Problems 103 MAC-SPECIFIC Problems 104 105 Technical Support Options 106 Obtaining Driver Downloads 107 AppendixCaring for INTUOS5 108 Replacing the PEN NIB 109 Uninstalling INTUOS5 110 Using the Express View Display 111 Managing Preferences 112 Installing Multiple Tablets 113 Using Applications Integrated for Tablet Control 114 Importing Expert Settings 115 Using the Optional Airbrush and ART PEN Mouse mode settings Using the Optional Mouse116 Fingerwheel 117 Customizing the Mouse 118 Testing the Mouse 119 PEN and Digital INK Capabilities in Windows 120 Product Information 121 Ordering Parts and AccessoriesAvailable Parts and Accessories 122 Glossary 123 124 125 Index 126 127 128 129 Wacom International Offices