Manuals / Wacom / Computer Equipment / Graphics Tablet

Wacom PTH-650, PTH-850, PTK-650, PTH-450, PTK-450 user manual Troubleshooting

Models: PTK-650 PTH-450 PTK-450 PTH-650 PTH-850

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TROUBLESHOOTING

If you are having trouble, Wacom recommends you do the following:

1.If the tablet driver failed to load properly, first perform the recommended action in any error message that may appear on your screen. If that does not solve the problem, review the troubleshooting procedures in this chapter.

2.Look in the troubleshooting tables. Your problem may be described there and you can try the solution offered.

3.Open the Wacom tablet Read Me file and look for any information updates.

4.Visit www.wacom.com and choose the Wacom web site for your region where you can check the product FAQs (Frequently Asked Questions).

5.If you are having a compatibility conflict between Intuos5 and a new hardware or software

product, see obtaining driver downloads for information on downloading an updated software driver. Wacom periodically updates the software driver to maintain compatibility with new products.

6.Test your tablet and Intuos5 tools. See testing your tablet and testing the tablet controls and tools.

7.If you have tried the suggestions in this manual and still cannot resolve the problem, then contact Wacom for Technical Support. See technical support options and the Read Me file for information on where to obtain support for your region.

Testing your tablet

Testing the tablet controls and tools

Troubleshooting tables

Technical support options

Obtaining driver downloads

ContentsIndex

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Wacom PTH-650, PTH-850, PTK-650, PTH-450, PTK-450 user manual Troubleshooting

Contents

User’s manual ContentsIndex Table of Contents Glossary Topic About the ManualIntuos5 touch Your INTUOS5 TabletIdentify Your Tablet Model INTUOS5 Touch Tablet See also using the Express View displayTouch Ring Active areaSee USB cable installation See going wireless with Intuos5See wireless setup INTUOS5 Tablet INTUOS5 PEN Side switch rocker style Replaceable nib pen tipEraser Intuos5 Grip PenErgonomics Setting UP INTUOS5Zooming Configuring the Tablet Orientation USB Cable Installation Understanding the Tablet Active Area Learn about using the Grip PenLearn about the touch experience with Intuos5 Control Panel Basics Working with Multiple MonitorsUsing the Grip PEN Using INTUOS5Holding the PEN Positioning Dragging ClickingUsing the Side Switch Drawing with Tilt Drawing with Pressure SensitivityEYE-HAND Coordination Exercise ErasingExpressKeys Tablet ControlsPAN/SCROLL Using the ExpresskeysSettings may vary depending on your tablet model Using the Touch Ring Touch Experience with INTUOS5 Navigating with Touch ONE-FINGER Actions TWO-FINGER Actions and Gestures ADD TAP to Right Click Scroll Zoom THREE-FINGER Gestures FOUR-FINGER Gestures Swipe LEFT/RIGHT to Switch Applications FIVE-FINGER Gestures Customizing Touch Setting the Touch Options Choosing Standard Touch Functions To create custom touch gestures, select the MY Gestures tab Choosing Custom Touch FunctionsDisabling Touch Testing Touch Customizing INTUOS5 Manage Your Control Panel Settings See customizing touch Control Panel OverviewDisplays advanced options See also working with multiple tools Customizing the PEN Adjusting TIP Feel and DOUBLE-CLICK Advanced TIP and Eraser Pressure Settings Adjusting Eraser FeelCustomizing Tool Buttons Customizing Tilt Sensitivity Customizing the Tablet FunctionsCustomizing the Expresskeys See using the ExpressKeys for more informationCustomizing the Touch Ring See using the Touch Ring for more informationTablet to Screen Mapping ContentsIndex With multiple monitors Portion of Screen AreaTablet Portion of Tablet AreaFunction Name Description Button FunctionsYou must use your Intuos5 tool to click on the OK button See application-specific settingsKeys to constrain the size or placement of objects See also customizing the ExpressKeys OPEN/RUNStrokes Applications that support the Erase function. See erasing Function Name Using and Customizing the Radial Menu Working with Display Toggle ContentsIndex APPLICATION-SPECIFIC Settings Creating AN APPLICATION-SPECIFIC Setting Removing APPLICATION-SPECIFIC Settings Changing APPLICATION-SPECIFIC SettingsWorking with Multiple Tools Changing the Tablet Mode Advanced Options Storage Going Wireless with INTUOS5Wireless Accessory Components Wireless Setup Establishing a Wireless Connection Optimizing the Wireless Connection Charging the Battery Battery and Power ManagementSee also power saving features Battery and Wireless Connection StatusWireless connection status Power Saving FeaturesBattery Life Information Battery Replacement Wireless Module Removal Wireless Receiver Storage Testing the Wireless Connection Troubleshooting Testing Your Tablet ContentsIndex Testing the Tablet Controls and Tools Testing the Touch Ring Testing the ExpresskeysTesting a PEN General Problems Troubleshooting TablesTablet. See configuring the tablet orientation PEN ProblemsControls and tools Specific problems or Mac-specific problems Touch Problems 100 Wireless Connection Problems101 102 WINDOWS-SPECIFIC Problems103 MAC-SPECIFIC Problems104 105 Technical Support Options106 Obtaining Driver Downloads107 AppendixCaring for INTUOS5 108 Replacing the PEN NIB109 Uninstalling INTUOS5110 Using the Express View Display111 Managing Preferences112 Installing Multiple Tablets113 Using Applications Integrated for Tablet Control114 Importing Expert Settings115 Using the Optional Airbrush and ART PENMouse mode settings Using the Optional Mouse116 Fingerwheel117 Customizing the Mouse118 Testing the Mouse119 PEN and Digital INK Capabilities in Windows120 Product Information121 Ordering Parts and AccessoriesAvailable Parts and Accessories 122 Glossary123 124 125 Index126 127 128 129 Wacom International Offices