Problem Solving | Xerox 440, 432, 430, 426, 425, 420 instruction

Problem Solving

Refer to the following questions if experiencing a problem using Internet Services. For further assistance contact the System Administrator.

¾Are you using the correct browser version?

¾Did you enter the correct IP address for the Document Centre in the browser?

¾Is the Document Centre filtered or blocked on the network?

¾Is the Document Centre inside a firewall?

¾Is the Document Centre configured for HTTP?

NOTE: If the network is experiencing connection performance problems, do not use the proxy server.

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Xerox Document Centre 440/432/430/426/425/420 User Guide

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Xerox 440, 432, 430, 426, 425, 420 manual Problem Solving

Contents

Xerox Document Centre 440/432/430/426/425/420 User Guide AL7 1HE England About This Guide Product Overview Changing the Default Time Settings Copy More Features Embedded Fax Fax Media Print Network Scanning Authentication Mode E-mail Mail Internet Services Print10Paper and other media 10-1 Completed Print Jobs Queue 11Setups 11-1 12Maintenance 12-1 13Problem Solving 13-1 14Specifications 14-115Glossary 15-1 Xerox Document Centre 440/432/430/426/425/420 User Guide About This Guide Xerox Welcome Center Conventions OrientationLEF Orientation SEF Orientation Bracket text typeface Italic typefaceQuick Pathway Hints Related Information Sources Safety Notes Xerox Document Centre 440/432/430/426/425/420 User Guide Safety Standards AgencyStandard Regulatory Information FCC PartICES-003 Send Header Requirements Data Coupler Information Xerox Document Centre 440/432/430/426/425/420 User Guide Canadian CSO3 Laser Safety About This Guide Environmental Compliance Energy StarEnvironmental ChoiceM Illegal Copying Xerox Document Centre 440/432/430/426/425/420 User Guide About This Guide Ground Fault Interrupter GFI DC426/420DC440/432/430/425 Product Overview Identifying the machine components Product Overview Optional Components Product Overview Xerox Document Centre 440/432/430/426/425/420 User Guide Power ON/OFF Powering OnDC440/432/430/425 DC426/420 Powering Off Power Save Modes Stand-by Mode Low Power ModePower Save Mode Auto Off/Sleep Changing the Default Time Settings ¾ Enter the password using the keypad and select Enter Xerox Document Centre 440/432/430/426/425/420 User Guide Recycled Paper Features button Job Status button Machine Status button Modes Features button All Services ¾ Select All Services.The pop-up window will be displayed Job Status button¾ Select Other Queues to display the queues available Machine Status button Machine Information Paper Supply Status Faults Reports and CountersPrint Reports Account Information Counters Product Overview System controls Job Interrupt Auditron Access Screen Using the Help ? button Information Sources Labels User Documentation Copy Copying procedure Load the documentsDocument Feeder Copy Document Glass Pic of document feeder being raised Select the Features button Constant Velocity Transport Glass Select the features Enter the quantity DC440/432/430/425 DC426/420 Select Start Identify the copy job in the Print Queue Standard Features Copy Output Collated Uncollated Automatic Stapling using the Finisher Manual Stapling using the FinisherStapled optional Convenience Stapler optional Sides Imaged Orientation Reduce/Enlarge Portrait ImagesLandscape Images Head to HeadHead to Toe Reduce / Enlarge options Paper Supply Paper Supply options Image Quality Image Quality options Added Features Copy Image Adjustment tab Copy Original Size DC440/432/430/425/Original Input DC426/420 ¾ Select Original Size ¾ Select Added Features ¾ Select Original Size To produce size for size copies Bound Originals To produce reduced / enlarged copies Bound Originals options Image Shift Image Shift options¾ Select Save and Save again Expert Image Quality ¾ Select Added Features ¾ Select Image Adjustment EraseExpert Image Quality options Edit optional Erase options¾ Select Border Erase or Edge Erase ¾ Select Added Features and then Image Adjustment ¾ Select Area Edit Area Edit options ¾ Select Page Edit Edit DC426/420 Edit options Output Format Copy Transparencies ¾ Programme Change Tray Attributes Up 2 Up DC426/420 Transparency options ¾ Select Added Features and then Output Format On the DC426/420 ¾ Select Added Features ¾ Select Output Format Annotation Annotation options Programming a new comment ¾ Select Save ¾ The comment will be displayed in the list Inserts Copy Booklet Creation Covers DC440/432/430/425 ¾ Select Booklet Creation in Output Format Covers options ¾ Select Blank Covers or Printed Covers Copy Job Assembly Copy Build Job Copy Stored Jobs To store a job Copy To retrieve a stored job To delete a stored job Managing Copy Jobs Print QueueQuick Pathway ¾ Select Job Status on the control panel Xerox Document Centre 440/432/430/426/425/420 User Guide Copy Completed Print Jobs Queue Fax Embedded Fax Procedure Sending a Fax using Embedded Fax Load the documents Dial the number Select Start Fax Status Xerox Document Centre 440/432/430/426/425/420 User Guide Standard Features Embedded Fax Resolution Original Type ¾ Select Sides Scanned to access the options available Sides Scanned Dialing Next Destination Dialing Characters ¾ Select Next Destination. The number appears in the list Xerox Document Centre 440/432/430/426/425/420 User Guide Telephone Xerox Document Centre 440/432/430/426/425/420 User Guide Keypad Speed DialSelect this Enter this Results Button Data Dial Directory Next Destination Fax More Features Embedded Fax Advanced Features Reports and Setups ¾ Select More Features and then Cover Letter Cover Letter Cover ¾ Select More Features ¾ Select Transmission Report ¾ Select More Features ¾ Select Lighter/DarkerTransmission Report Lighter/Darker Communication Mode DC440/432/430/425 ¾ Select More Features ¾ Select Communications Mode Delayed Start ¾ Select More Features ¾ Select Delayed Start ¾ Select More Features ¾ Select Send Priority Send Priority DC440/432/430/425 Advanced Features Embedded Fax Build Job Poll Remote Fax ¾ Select Poll Remote Fax Store for Polling Free PollingFree polling Secure polling Secure Polling Polling Password Button ¾ Select Polling PasswordDelete documents Print documents Fax Mailbox Store to Mailbox Print from Mailbox Delete Mailbox Contents ¾ Select More Features ¾ Select Advanced Features Original Size DC440/432/430/425/Mixed Size Originals DC426¾ Select Start Reports & Setups Embedded Fax Fax Reports Fax Report OptionsActivity Report Answer Mode ¾ Select Answer Mode Dial Directory Setup Individual Xerox Document Centre 440/432/430/426/425/420 User Guide ¾ The Cover Letter screen will appear ¾ Select the ‘From’ Comment’ Deleting a number from the Dial Directory Group Fax Comment Setup ¾ Select Comment Setup in Reports & SetupsTo send a Group Fax ¾ Select Dial Directory ¾ Select Transmit Header Print feature in Reports & Setups Transmit Header Print Server Fax Procedure 440/432/430/425 Sending a Fax using Server Fax Load the documents ¾ Using the numeric keypad, enter the fax number Standard Features Server Fax Original Type Sides Scanned Send List/Phonebook Phonebook ¾ Select Phonebook or Send List Dialing Characters Dial pause Long Pause Group Dial \ Keypad More Fax Features Server Fax ¾ Select More Fax Features ¾ Select Lighter/Darker Original Input Size Original Size Options ¾ Select More Fax Features ¾ Select Delayed Start Authentication Mode Server Fax Login Guest Access Login Network Authenticated Access Login Guest Access and Network Authenticated Access Changing the Authentication Service¾ Select Network Authenticated Access and then select Enter ¾ Select Guest Access ¾ Select Access Logging Off LAN Fax Features LAN Fax Local Area Network Fax Managing Fax Jobs Fax Queue Xerox Document Centre 440/432/430/426/425/420 User Guide Completed Fax Jobs Queue Xerox Document Centre 440/432/430/426/425/420 User Guide Fax Xerox Document Centre 440/432/430/426/425/420 User Guide Media Print Using Media Print ¾ Select All Services ¾ Select Media Print Xerox Document Centre 440/432/430/426/425/420 User Guide Network Scanning Network Scanning Summary Box Features Templates and template list Hint Only one template can be selected at a time Public and Private Templates Private Repository Xerox Document Centre 440/432/430/426/425/420 User Guide Image Adjustment Scanning Original Size Basic Image Quality Basic Image Quality Options¾ Select Basic Image Quality Sides Imaged Options Reduce/Enlarge Options ¾ Select Reduce/Enlarge Stored Image Settings Stored Image Settings Options Erase Output Format or Filing Setups Server IP Address /Server Name Document Path / Volume Document Name or Document Folder Login Name/Password If File Already Exists or Filing Policy Document Management Fields DC440/432/430/425 Network Scanning ¾ Select All Services ¾ Select Network Scanning ¾ If required, select and change the options ¾ Select Save Authentication Mode Network Scanning Characters if required Login Guest Access and Network Authenticated Access ¾ Select Access ¾ Select OK Managing Scan Jobs Scan Queue Completed Scan Jobs Queue DC440/432/430/425 Destination Type Owner Status Scanned/Filed Display Xerox Document Centre 440/432/430/426/425/420 User Guide Mail Standard Features Entering a manual E-mail address Using the Address Books Public Address Book Internal Address Book Image Adjustment Original Size Adjusts the settings for the output Sides Imaged Stored Image Settings Erase Output Format Reply to¾ Select Reply to Authentication Mode E-mail Login Network Authenticated Access Login Guest Access and Network Authenticated Access Changing the Authentication Service Logging Off Managing Scan Jobs Completed Scan Jobs Queue Mail Xerox Document Centre 440/432/430/426/425/420 User Guide Print Print Driver Features Print Xerox Document Centre 440/432/430/426/425/420 User Guide Tower Mailbox Managing Print Jobs Print Xerox Document Centre 440/432/430/426/425/420 User Guide Completed Print Jobs Queue Xerox Document Centre 440/432/430/426/425/420 User Guide Internet Services Standard Features Internet Services Feature pagesInterface Options Function Action Pages Services Tab Radio Buttons CancelApply new settings, settings Restore Settings Services Tab ¾ Select ServicesJob Submission ¾ Select Services ¾ Select Stored Templates Stored Templates Queue Tab Status Tab Properties Tab ¾ Select Properties Properties Features Contention ManagementPower Saver Interfaces Feature Name Action Services Ldap Lightweight Directory AccessPublic Address Book this feature is Authentication Server DC440/432/430/425 Repository Setup Template Pool SetupDefault Template Print Setup Feature Name Action Portfolio Maintenance Tab Assistance Tab ¾ Select Assistance Scanning with Internet Services Public and Private Repositories Template Pools Template ManagementTemplate Summary Template Services Services Parameters Description Login Name Fax Immediate or DelayedPath to Document NetWare Services Parameters Description Print Number of CopiesLocal Copy Staple if Finisher option is Services Parameters Description Sharpness Same as Original default autoImage Size Original Size Reduce/Enlarge Edge/Border Erase Document Management Fields ¾ Select Apply New Settings Template OperationsCreating a new template ¾ Select Stored Templates Modifying a template ¾ Select Stored Templates Scan to File Copying a template ¾ Select Stored TemplatesDeleting a template ¾ Select Stored Templates Retrieving a Scanned Document using PaperPort Scanning to a public repositoryTo scan to a private repository Hint For best results select Text in Original Type Scan to Fax Scan with Local Copy Problem Solving Paper and other media Loading paper Preparing paper for loadingLoading the paper trays ¾ Pull out the paper tray towards you Xerox Document Centre 440/432/430/426/425/420 User Guide Paper and other media Bypass Tray Bypass Tray with the Left Tray Bypass Tray with the High Capacity Tray Finisher Envelope Tray optional Loading the Envelope Tray High Capacity Feeder optional Loading the High Capacity Feeder Auto Tray Switching Storing and Handling Paper Media Use Specifications Other mediaMedia Uses and Special Considerations High Capacity Feeder load Media Trays 1, 2, 3, 4 load LEF Other Trays 1, 2, 3, 4 load LEF or Cover stock Booklets Xerox Document Centre 440/432/430/426/425/420 User Guide Setups Setup Procedures Key Operator Tools System Administrator Tools Auditron Administrator Tools Changing the Settings Access the Setup ToolsOwner Tools ¾ Select Save or Cancel Machine Setups Quick Pathway ¾ Select Access Control Panel Access the Machine Setups Paper Tray Setups ¾ Select Paper Trays Date/Time Setup ¾ Select Date/Time ¾ Select Date SetupDate ¾ Select Time Setup Time¾ Select Save and Close Timers Walkup Screen¾ Select Walkup Screen Low Power ¾ Select Low PowerAuto Clear ¾ Select Auto Clear Contention Power Save Auto Off¾ Select Power Save or Auto Off ¾ Select Contention Interrupt Button Priority or Print Queue PriorityLocalization ¾ Select Localization Additional Setups Report Languages¾ Select Report Languages Touch Screen Contrast Customer Support Number¾ Select Touch Screen Contrast ¾ Select Customer Support Number Paper Sizes Machine Serial Number¾ Select Paper Sizes ¾ Select Machine Serial Number Xerox Supplies Number / Supplies Tel. Number ¾ Select Xerox Supplies Number or Supplies Tel. Number Fault Override Accessing Fault Override Unavailable Features Disabled Component Service Disabled Feature/Result Feature Collated Left Tray Destination Tray, Tower Disabled Component Service/ Feature Disabled Feature/Result Copy Setups Access the Copy Setups¾ Select Copy Setups Defaults ¾ Select Defaults Normal Custom Image Quality ¾ Select Sides Image Portrait Images Landscape Images Head to Head Margin Shift DC440/432/430/425 ¾ Select Expert Image Quality Erase DC440/432/430/425 ¾ Select Border Erase Edge Erase DC440/432/430/425 ¾ Select Edge Erase Fax Setups Access the Fax Setups¾ Select Fax Setups ¾ Select the option required ¾ Select Fax Setups Server Fax Setups DC440/432/430/425 ¾ Enter Key Operator PIN Fax Terminal Setups ¾ Select Fax Setups ¾ Select Fax Terminal SetupsEmbedded Fax Access Fax Terminal Setups Fax Terminal Options Local ID Local Name ¾ Select Local ID¾ Select Local Name Company Logo ¾ Select Company Logo Delayed Start Time ¾ Select Delayed Start Time Long Document DC440/432/430/425 Dialling Digits Reporting DC440/432/430/425 ¾ Select Dialling Digits Reporting Fax Printing Options Receive ReductionMargin Duplex Printing ¾ Select Duplex PrintingAll 1 Sided All 2 Sided Paper Attributes Output Selection¾ Select Paper Attributes ¾ Select Output Selection Fax Report Options Activity Report¾ Select A3 Æ 11 x ¾ Select Fax Report Options Broadcast and Multi-Poll Reports ¾ Select Broadcast and Multi-Poll Reports Transmission Report Fax Panel Defaults Resolution¾ Select Fax Panel Defaults ¾ Select Resolution Mailbox Report Lighter/Darker Original Type¾ Select Original Type Communication Mode DC440/432/430/425 Forced 4800 DC426/420¾ Select Forced Super G3 Fax Mailboxes ¾ Select Fax Mailboxes ¾ Select Edit Mailbox ¾ Select Mailbox Password To Add or Edit a Mailbox¾ Select Mailbox Name Fax File Management To Delete a Mailbox¾ Select Delete Mailbox ¾ Select Fax File Management Mailbox Files DC440/432/430/425/Failed Fax Files for Polling DC440/432/430/425Delete in 24 hours DC426/420 Keep Fax Communication Setups ¾ Select Fax Setups ¾ Select Fax Communication Setups¾ Select Files for Polling Access Fax Communication Setups Outgoing Fax Options¾ Select Outgoing Fax Options Dialing Type Pause Time Redial Management¾ Select Pause Time ¾ Select Redial Management ¾ Select Redial Count ¾ Select Redial Interval Line Monitor ¾ Select Line Monitor Batch Send Resend Count¾ Select Batch Send ¾ Select Resend Count Auto Answer Delay ¾ Select Auto Answer DelayIncoming Fax Options ¾ Select Incoming Fax Options Ring Volume Junk Fax Prevention Receive Header Print DC440/432/430/425 Secure Fax Receive DC440/432/430/425¾ Select Receive Header Print ¾ Select Secure Fax Receive Line Use Restriction DC440/432/430/425 Auditron Setups Access Auditron Setups Auditron Enable Setups DC440/432/430/425 ¾ Select Auditron Setups ¾ Touch Internal Auditron ¾ Select Internal Auditron ¾ Select Auditron Enable Setups Copy Fax ¾ Select Internal Auditron ¾ Select Account Setups Add/Modify Accounts DC440/432/430/425To add an account ¾ Select Add Account To modify an account Delete Account ¾ Select Delete Account ¾ Select Confirm Reset All Counters Reset All LimitsDelete All Accounts ¾ Select Job Limit Policy Terminate Immediately¾ Select Internal Auditron ¾ Select Account Summary Scroll ListSearch Counters and Limits Display Service Access Setup DC426/420 Internal Auditron DC426/420 Account Setup DC426/420 ¾ Select Service Access Setup ¾ Select Internal Auditron ¾ Select Account Setup Add Accounts Scroll buttons Unlimited Reset Count Job Completion Setup DC426/420 ¾ Select Job Completion Setup Terminate JobDelete Pending Jobs ¾ Select Auditron Setups ¾ Select External Accounting Job Based Accounting optional DC440/432/430/425 Enables/disables Job Based Accounting Foreign Interface Device Setups Access Rights ¾ Enter Owner PIN see Key System Auditron Owner Operator Administrator DC426/420 PIN ¾ Select Access Rights Assign Privileges Add Pin Set User Privileges¾ Select Add Pin Delete PIN ¾ Select Delete PIN ¾ Select Confirm Service Access Control Authentication Mode DC440/432/430/425 Setups Network Scanning Setups Default RepositoryJob Template Pool Update All Templates If File Already ExistsConfirmation Sheet Public Repository 1,2,3,4 Print Setups Port SetupsProtocol Setups Printer Setups Postscript SetupsPCL Setups Tower Mailbox Setups Mail Setups DC440/432/430/425 Xerox Document Centre 440/432/430/426/425/420 User Guide Maintenance Ordering Supplies Cleaning the DC440/432/430/426/425/420 Document Glass and Constant Velocity Transport Glass Control Panel and Touch Screen Document Feeder and Output Trays Replacing the Copy/Print Cartridge Removing the old Copy/Print Cartridge Xerox Document Centre 440/432/430/426/425/420 User Guide Maintenance Xerox Document Centre 440/432/430/426/425/420 User Guide Recycling the Copy/Print Cartridge Inserting the new Copy/Print Cartridge If Fitted Maintenance Loading Staples Finisher optional Maintenance Xerox Document Centre 440/432/430/426/425/420 User Guide Convenience Stapler optional Xerox Document Centre 440/432/430/426/425/420 User Guide Problem Solving Fault Clearance Procedure Clearing Jams Problem Solving Tables Symptom Recommendation Solving DC426/420, Booklet Creation, Build Problem Symptom Recommendation Border Erase or Edge Erase to remove Symptom Recommendation Washout ¾ Check the quality of the documents Symptom Recommendation ¾ Refer to Paper and other media on Table of Fault Codes at the end Enabled in the Fax Communications Fault Codes and Messages Table of Fault CodesCode Description and Corrective Action Problem Code Description and Corrective Action Output Quality Call for Service procedure Xerox Welcome Center Telephone Number Specifications Machine Specifications Hardware ConfigurationMachine Weight Accessibility Copier Speed from paper tray First Copy Out Time for the DC426/420First Copy Out Time for the DC440/432/430/425 Warm-up Time Paper SupplyTrays 1, 2, 3 Bypass Tray High Capacity Feeder optionalPaper Supply for Envelope Tray optional Center Tray Finisher optional Convenience Stapler optional Electrical Specifications Power ConsumptionTower Mailbox optional Frequency Specifications for the Embedded Fax Feature Specifications Xerox Document Centre 440/432/430/426/425/420 User Guide Glossary Terms Defined Glossary EAS Glossary Xerox Document Centre 440/432/430/426/425/420 User Guide Glossary Xerox Document Centre 440/432/430/426/425/420 User Guide Stand-by Mode System AdministratorStabilizer Feet Store for Polling Xerox Document Centre 440/432/430/426/425/420 User Guide Index Fitted Deleting a Authenticated access Select features Xerox Document Centre 440/432/430/426/425/420 User Guide Xerox Document Centre 440/432/430/426/425/420 User Guide Vii 432 Xerox Document Centre 440/432/430/426/425/420 User Guide Xerox Document Centre 440/432/430/426/425/420 User Guide Scan to file, internet services Xii DC420 Xiv