Fault Codes and Messages, Table of Fault Codes | Xerox 430, 440, 432

Fault Codes and Messages

During a fault, the touch screen displays a message on how to clear the fault.

Some faults indicate customer maintenance, while others require the attention of the Key Operator. The following table represents some of the fault codes and their corresponding corrective actions, that may appear in the Print Queue or Faults List available in the Machine Status mode.

Table of Fault Codes

Code	Description and Corrective Action


4A51	Document Feeder jam. Open the top cover of
	the Document Feeder and remove any paper or
	objects.

4B71	Copy/Print Cartridge error. Check to see that the
	Copy/Print Cartridge has the correct part
	number.

0060–0062	A communication error occurred. Check the
	connection to the telephone line and begin
	again.

00A3	The job was stopped by selecting [Clear].

0220	A communication error occurred. Check the
	connection to the telephone line and begin
	again.

0221	The remote machine does not have the
	capability to be polled.

0222	The remote machine is unable to receive a
	document. Contact the remote operator and
	begin again.

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Xerox Document Centre 440/432/430/426/425/420 User Guide

Image 428

Xerox 430, 440, 432, 426, 425, 420 manual Fault Codes and Messages, Table of Fault Codes, Code Description and Corrective Action

Contents

Xerox Document Centre 440/432/430/426/425/420 User Guide AL7 1HE England About This Guide Product Overview Changing the Default Time Settings Copy More Features Embedded Fax Fax Media Print Network Scanning Authentication Mode E-mail Mail Internet Services Print10Paper and other media 10-1 Completed Print Jobs Queue 11Setups 11-1 12Maintenance 12-1 15Glossary 15-1 13Problem Solving 13-114Specifications 14-1 Xerox Document Centre 440/432/430/426/425/420 User Guide About This Guide Xerox Welcome Center Conventions OrientationLEF Orientation SEF Orientation Quick Pathway Bracket text typefaceItalic typeface Hints Related Information Sources Safety Notes Xerox Document Centre 440/432/430/426/425/420 User Guide Standard Safety StandardsAgency ICES-003 Regulatory InformationFCC Part Send Header Requirements Data Coupler Information Xerox Document Centre 440/432/430/426/425/420 User Guide Canadian CSO3 Laser Safety About This Guide Environmental ChoiceM Environmental ComplianceEnergy Star Illegal Copying Xerox Document Centre 440/432/430/426/425/420 User Guide About This Guide Ground Fault Interrupter GFI DC426/420DC440/432/430/425 Product Overview Identifying the machine components Product Overview Optional Components Product Overview Xerox Document Centre 440/432/430/426/425/420 User Guide DC440/432/430/425 Power ON/OFFPowering On DC426/420 Powering Off Power Save Modes Power Save Mode Auto Off/Sleep Stand-by ModeLow Power Mode Changing the Default Time Settings ¾ Enter the password using the keypad and select Enter Xerox Document Centre 440/432/430/426/425/420 User Guide Recycled Paper Features button Job Status button Machine Status button Modes Features button All Services ¾ Select Other Queues to display the queues available ¾ Select All Services.The pop-up window will be displayedJob Status button Machine Status button Machine Information Paper Supply Status Print Reports FaultsReports and Counters Account Information Counters Product Overview System controls Job Interrupt Auditron Access Screen Using the Help ? button Information Sources Labels User Documentation Copy Document Feeder Copying procedureLoad the documents Copy Document Glass Pic of document feeder being raised Select the Features button Constant Velocity Transport Glass Select the features Enter the quantity DC440/432/430/425 DC426/420 Select Start Identify the copy job in the Print Queue Standard Features Copy Output Collated Uncollated Stapled optional Automatic Stapling using the FinisherManual Stapling using the Finisher Convenience Stapler optional Sides Imaged Orientation Head to Toe Reduce/EnlargePortrait ImagesLandscape Images Head to Head Reduce / Enlarge options Paper Supply Paper Supply options Image Quality Image Quality options Added Features Copy Image Adjustment tab Copy Original Size DC440/432/430/425/Original Input DC426/420 ¾ Select Original Size ¾ Select Added Features ¾ Select Original Size To produce size for size copies Bound Originals To produce reduced / enlarged copies Bound Originals options ¾ Select Save and Save again Image ShiftImage Shift options Expert Image Quality Expert Image Quality options ¾ Select Added Features ¾ Select Image AdjustmentErase ¾ Select Border Erase or Edge Erase Edit optionalErase options ¾ Select Added Features and then Image Adjustment ¾ Select Area Edit Area Edit options ¾ Select Page Edit Edit DC426/420 Edit options Output Format Copy Transparencies ¾ Programme Change Tray Attributes Up 2 Up DC426/420 Transparency options ¾ Select Added Features and then Output Format On the DC426/420 ¾ Select Added Features ¾ Select Output Format Annotation Annotation options Programming a new comment ¾ Select Save ¾ The comment will be displayed in the list Inserts Copy Booklet Creation Covers DC440/432/430/425 ¾ Select Booklet Creation in Output Format Covers options ¾ Select Blank Covers or Printed Covers Copy Job Assembly Copy Build Job Copy Stored Jobs To store a job Copy To retrieve a stored job To delete a stored job Quick Pathway ¾ Select Job Status on the control panel Managing Copy JobsPrint Queue Xerox Document Centre 440/432/430/426/425/420 User Guide Copy Completed Print Jobs Queue Fax Embedded Fax Procedure Sending a Fax using Embedded Fax Load the documents Dial the number Select Start Fax Status Xerox Document Centre 440/432/430/426/425/420 User Guide Standard Features Embedded Fax Resolution Original Type ¾ Select Sides Scanned to access the options available Sides Scanned Dialing Next Destination Dialing Characters ¾ Select Next Destination. The number appears in the list Xerox Document Centre 440/432/430/426/425/420 User Guide Telephone Xerox Document Centre 440/432/430/426/425/420 User Guide Select this Enter this Results Button Data KeypadSpeed Dial Dial Directory Next Destination Fax More Features Embedded Fax Advanced Features Reports and Setups ¾ Select More Features and then Cover Letter Cover Letter Cover ¾ Select More Features ¾ Select Transmission Report ¾ Select More Features ¾ Select Lighter/DarkerTransmission Report Lighter/Darker Communication Mode DC440/432/430/425 ¾ Select More Features ¾ Select Communications Mode Delayed Start ¾ Select More Features ¾ Select Delayed Start ¾ Select More Features ¾ Select Send Priority Send Priority DC440/432/430/425 Advanced Features Embedded Fax Build Job Poll Remote Fax ¾ Select Poll Remote Fax Free polling Secure polling Store for PollingFree Polling Secure Polling Polling Password Button ¾ Select Polling PasswordDelete documents Print documents Fax Mailbox Store to Mailbox Print from Mailbox Delete Mailbox Contents ¾ Select Start ¾ Select More Features ¾ Select Advanced FeaturesOriginal Size DC440/432/430/425/Mixed Size Originals DC426 Reports & Setups Embedded Fax Activity Report Fax ReportsFax Report Options Answer Mode ¾ Select Answer Mode Dial Directory Setup Individual Xerox Document Centre 440/432/430/426/425/420 User Guide ¾ The Cover Letter screen will appear ¾ Select the ‘From’ Comment’ Deleting a number from the Dial Directory Group Fax Comment Setup ¾ Select Comment Setup in Reports & SetupsTo send a Group Fax ¾ Select Dial Directory ¾ Select Transmit Header Print feature in Reports & Setups Transmit Header Print Server Fax Procedure 440/432/430/425 Sending a Fax using Server Fax Load the documents ¾ Using the numeric keypad, enter the fax number Standard Features Server Fax Original Type Sides Scanned Send List/Phonebook Phonebook ¾ Select Phonebook or Send List Dialing Characters Dial pause Long Pause Group Dial \ Keypad More Fax Features Server Fax ¾ Select More Fax Features ¾ Select Lighter/Darker Original Input Size Original Size Options ¾ Select More Fax Features ¾ Select Delayed Start Authentication Mode Server Fax Login Guest Access Login Network Authenticated Access Login Guest Access and Network Authenticated Access Changing the Authentication Service¾ Select Network Authenticated Access and then select Enter ¾ Select Guest Access ¾ Select Access Logging Off LAN Fax Features LAN Fax Local Area Network Fax Managing Fax Jobs Fax Queue Xerox Document Centre 440/432/430/426/425/420 User Guide Completed Fax Jobs Queue Xerox Document Centre 440/432/430/426/425/420 User Guide Fax Xerox Document Centre 440/432/430/426/425/420 User Guide Media Print Using Media Print ¾ Select All Services ¾ Select Media Print Xerox Document Centre 440/432/430/426/425/420 User Guide Network Scanning Network Scanning Summary Box Features Templates and template list Hint Only one template can be selected at a time Public and Private Templates Private Repository Xerox Document Centre 440/432/430/426/425/420 User Guide Image Adjustment Scanning Original Size ¾ Select Basic Image Quality Basic Image QualityBasic Image Quality Options Sides Imaged Options Reduce/Enlarge Options ¾ Select Reduce/Enlarge Stored Image Settings Stored Image Settings Options Erase Output Format or Filing Setups Server IP Address /Server Name Document Path / Volume Document Name or Document Folder Login Name/Password If File Already Exists or Filing Policy Document Management Fields DC440/432/430/425 Network Scanning ¾ Select All Services ¾ Select Network Scanning ¾ If required, select and change the options ¾ Select Save Authentication Mode Network Scanning Characters if required Login Guest Access and Network Authenticated Access ¾ Select Access ¾ Select OK Managing Scan Jobs Scan Queue Completed Scan Jobs Queue DC440/432/430/425 Destination Type Owner Status Scanned/Filed Display Xerox Document Centre 440/432/430/426/425/420 User Guide Mail Standard Features Entering a manual E-mail address Using the Address Books Public Address Book Internal Address Book Image Adjustment Original Size Adjusts the settings for the output Sides Imaged Stored Image Settings Erase ¾ Select Reply to Output FormatReply to Authentication Mode E-mail Login Network Authenticated Access Login Guest Access and Network Authenticated Access Changing the Authentication Service Logging Off Managing Scan Jobs Completed Scan Jobs Queue Mail Xerox Document Centre 440/432/430/426/425/420 User Guide Print Print Driver Features Print Xerox Document Centre 440/432/430/426/425/420 User Guide Tower Mailbox Managing Print Jobs Print Xerox Document Centre 440/432/430/426/425/420 User Guide Completed Print Jobs Queue Xerox Document Centre 440/432/430/426/425/420 User Guide Internet Services Standard Features Internet Services Feature pagesInterface Options Function Action Pages Services Tab Radio Buttons CancelApply new settings, settings Restore Settings Job Submission Services Tab¾ Select Services ¾ Select Services ¾ Select Stored Templates Stored Templates Queue Tab Status Tab Properties Tab ¾ Select Properties Properties Features Contention ManagementPower Saver Interfaces Feature Name Action Services Ldap Lightweight Directory AccessPublic Address Book this feature is Authentication Server DC440/432/430/425 Repository Setup Template Pool SetupDefault Template Print Setup Feature Name Action Portfolio Maintenance Tab Assistance Tab ¾ Select Assistance Scanning with Internet Services Public and Private Repositories Template Summary Template PoolsTemplate Management Template Services Services Parameters Description Login Name Fax Immediate or DelayedPath to Document NetWare Services Parameters Description Print Number of CopiesLocal Copy Staple if Finisher option is Services Parameters Description Sharpness Same as Original default autoImage Size Original Size Reduce/Enlarge Edge/Border Erase Document Management Fields ¾ Select Apply New Settings Template OperationsCreating a new template ¾ Select Stored Templates Modifying a template ¾ Select Stored Templates Deleting a template ¾ Select Stored Templates Scan to FileCopying a template ¾ Select Stored Templates To scan to a private repository Retrieving a Scanned Document using PaperPortScanning to a public repository Hint For best results select Text in Original Type Scan to Fax Scan with Local Copy Problem Solving Paper and other media Loading the paper trays Loading paperPreparing paper for loading ¾ Pull out the paper tray towards you Xerox Document Centre 440/432/430/426/425/420 User Guide Paper and other media Bypass Tray Bypass Tray with the Left Tray Bypass Tray with the High Capacity Tray Finisher Envelope Tray optional Loading the Envelope Tray High Capacity Feeder optional Loading the High Capacity Feeder Auto Tray Switching Storing and Handling Paper Media Uses and Special Considerations Media Use SpecificationsOther media High Capacity Feeder load Media Trays 1, 2, 3, 4 load LEF Other Trays 1, 2, 3, 4 load LEF or Cover stock Booklets Xerox Document Centre 440/432/430/426/425/420 User Guide Setups Setup Procedures Key Operator Tools System Administrator Tools Auditron Administrator Tools Owner Tools Changing the SettingsAccess the Setup Tools ¾ Select Save or Cancel Machine Setups Quick Pathway ¾ Select Access Control Panel Access the Machine Setups Paper Tray Setups ¾ Select Paper Trays Date Date/Time Setup¾ Select Date/Time ¾ Select Date Setup ¾ Select Save and Close ¾ Select Time SetupTime ¾ Select Walkup Screen TimersWalkup Screen Low Power ¾ Select Low PowerAuto Clear ¾ Select Auto Clear Contention Power Save Auto Off¾ Select Power Save or Auto Off ¾ Select Contention Interrupt Button Priority or Print Queue PriorityLocalization ¾ Select Localization ¾ Select Report Languages Additional SetupsReport Languages Touch Screen Contrast Customer Support Number¾ Select Touch Screen Contrast ¾ Select Customer Support Number Paper Sizes Machine Serial Number¾ Select Paper Sizes ¾ Select Machine Serial Number Xerox Supplies Number / Supplies Tel. Number ¾ Select Xerox Supplies Number or Supplies Tel. Number Fault Override Accessing Fault Override Unavailable Features Disabled Component Service Disabled Feature/Result Feature Collated Left Tray Destination Tray, Tower Disabled Component Service/ Feature Disabled Feature/Result ¾ Select Copy Setups Copy SetupsAccess the Copy Setups Defaults ¾ Select Defaults Normal Custom Image Quality ¾ Select Sides Image Portrait Images Landscape Images Head to Head Margin Shift DC440/432/430/425 ¾ Select Expert Image Quality Erase DC440/432/430/425 ¾ Select Border Erase Edge Erase DC440/432/430/425 ¾ Select Edge Erase ¾ Select Fax Setups ¾ Select the option required Fax SetupsAccess the Fax Setups ¾ Select Fax Setups Server Fax Setups DC440/432/430/425 ¾ Enter Key Operator PIN Embedded Fax Fax Terminal Setups¾ Select Fax Setups ¾ Select Fax Terminal Setups Access Fax Terminal Setups Fax Terminal Options Local ID ¾ Select Local Name Local Name¾ Select Local ID Company Logo ¾ Select Company Logo Delayed Start Time ¾ Select Delayed Start Time Long Document DC440/432/430/425 Dialling Digits Reporting DC440/432/430/425 ¾ Select Dialling Digits Reporting Margin Fax Printing OptionsReceive Reduction All 1 Sided All 2 Sided Duplex Printing¾ Select Duplex Printing Paper Attributes Output Selection¾ Select Paper Attributes ¾ Select Output Selection Fax Report Options Activity Report¾ Select A3 Æ 11 x ¾ Select Fax Report Options Broadcast and Multi-Poll Reports ¾ Select Broadcast and Multi-Poll Reports Transmission Report Fax Panel Defaults Resolution¾ Select Fax Panel Defaults ¾ Select Resolution Mailbox Report ¾ Select Original Type Lighter/DarkerOriginal Type Communication Mode DC440/432/430/425 Forced 4800 DC426/420¾ Select Forced Super G3 Fax Mailboxes ¾ Select Fax Mailboxes ¾ Select Mailbox Name ¾ Select Edit Mailbox ¾ Select Mailbox PasswordTo Add or Edit a Mailbox Fax File Management To Delete a Mailbox¾ Select Delete Mailbox ¾ Select Fax File Management Delete in 24 hours DC426/420 Keep Mailbox Files DC440/432/430/425/Failed FaxFiles for Polling DC440/432/430/425 ¾ Select Files for Polling Fax Communication Setups¾ Select Fax Setups ¾ Select Fax Communication Setups Access Fax Communication Setups Outgoing Fax Options¾ Select Outgoing Fax Options Dialing Type ¾ Select Pause Time Pause TimeRedial Management ¾ Select Redial Management ¾ Select Redial Count ¾ Select Redial Interval Line Monitor ¾ Select Line Monitor Batch Send Resend Count¾ Select Batch Send ¾ Select Resend Count Auto Answer Delay ¾ Select Auto Answer DelayIncoming Fax Options ¾ Select Incoming Fax Options Ring Volume Junk Fax Prevention Receive Header Print DC440/432/430/425 Secure Fax Receive DC440/432/430/425¾ Select Receive Header Print ¾ Select Secure Fax Receive Line Use Restriction DC440/432/430/425 Auditron Setups Access Auditron Setups Auditron Enable Setups DC440/432/430/425 ¾ Select Auditron Setups ¾ Touch Internal Auditron ¾ Select Internal Auditron ¾ Select Auditron Enable Setups Copy Fax ¾ Select Internal Auditron ¾ Select Account Setups Add/Modify Accounts DC440/432/430/425To add an account ¾ Select Add Account To modify an account Delete Account ¾ Select Delete Account ¾ Select Confirm Delete All Accounts Reset All CountersReset All Limits ¾ Select Internal Auditron ¾ Select Job Limit PolicyTerminate Immediately ¾ Select Account Summary Scroll ListSearch Counters and Limits Display Service Access Setup DC426/420 Internal Auditron DC426/420 Account Setup DC426/420 ¾ Select Service Access Setup ¾ Select Internal Auditron ¾ Select Account Setup Add Accounts Scroll buttons Unlimited Reset Count Job Completion Setup DC426/420 Delete Pending Jobs ¾ Select Job Completion SetupTerminate Job ¾ Select Auditron Setups ¾ Select External Accounting Job Based Accounting optional DC440/432/430/425 Enables/disables Job Based Accounting Foreign Interface Device Setups Access Rights ¾ Enter Owner PIN see Key System Auditron Owner Operator Administrator DC426/420 PIN ¾ Select Access Rights Assign Privileges ¾ Select Add Pin Add PinSet User Privileges Delete PIN ¾ Select Delete PIN ¾ Select Confirm Service Access Control Authentication Mode DC440/432/430/425 Setups Job Template Pool Network Scanning SetupsDefault Repository Update All Templates If File Already ExistsConfirmation Sheet Public Repository 1,2,3,4 Protocol Setups Print SetupsPort Setups PCL Setups Printer SetupsPostscript Setups Tower Mailbox Setups Mail Setups DC440/432/430/425 Xerox Document Centre 440/432/430/426/425/420 User Guide Maintenance Ordering Supplies Cleaning the DC440/432/430/426/425/420 Document Glass and Constant Velocity Transport Glass Control Panel and Touch Screen Document Feeder and Output Trays Replacing the Copy/Print Cartridge Removing the old Copy/Print Cartridge Xerox Document Centre 440/432/430/426/425/420 User Guide Maintenance Xerox Document Centre 440/432/430/426/425/420 User Guide Recycling the Copy/Print Cartridge Inserting the new Copy/Print Cartridge If Fitted Maintenance Loading Staples Finisher optional Maintenance Xerox Document Centre 440/432/430/426/425/420 User Guide Convenience Stapler optional Xerox Document Centre 440/432/430/426/425/420 User Guide Problem Solving Fault Clearance Procedure Clearing Jams Problem Solving Tables Symptom Recommendation Solving DC426/420, Booklet Creation, Build Problem Symptom Recommendation Border Erase or Edge Erase to remove Symptom Recommendation Washout ¾ Check the quality of the documents Symptom Recommendation ¾ Refer to Paper and other media on Table of Fault Codes at the end Enabled in the Fax Communications Code Description and Corrective Action Fault Codes and MessagesTable of Fault Codes Problem Code Description and Corrective Action Output Quality Call for Service procedure Xerox Welcome Center Telephone Number Specifications Machine Specifications Hardware ConfigurationMachine Weight Accessibility First Copy Out Time for the DC440/432/430/425 Copier Speed from paper trayFirst Copy Out Time for the DC426/420 Trays 1, 2, 3 Warm-up TimePaper Supply Bypass Tray High Capacity Feeder optionalPaper Supply for Envelope Tray optional Center Tray Finisher optional Convenience Stapler optional Electrical Specifications Power ConsumptionTower Mailbox optional Frequency Specifications for the Embedded Fax Feature Specifications Xerox Document Centre 440/432/430/426/425/420 User Guide Glossary Terms Defined Glossary EAS Glossary Xerox Document Centre 440/432/430/426/425/420 User Guide Glossary Xerox Document Centre 440/432/430/426/425/420 User Guide Stand-by Mode System AdministratorStabilizer Feet Store for Polling Xerox Document Centre 440/432/430/426/425/420 User Guide Index Fitted Deleting a Authenticated access Select features Xerox Document Centre 440/432/430/426/425/420 User Guide Xerox Document Centre 440/432/430/426/425/420 User Guide Vii 432 Xerox Document Centre 440/432/430/426/425/420 User Guide Xerox Document Centre 440/432/430/426/425/420 User Guide Scan to file, internet services Xii DC420 Xiv