Manuals / Xerox / Computer Equipment / All in One Printer

Xerox 430, 440, 432, 426, 425, 420 manual Problem Solving Tables, Symptom Recommendation

Models: 430 425 420 440 432 426

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Problem Solving Tables

If you are experiencing difficulty using the DC440/432/430/426/ 425/420, check the suggestions in the following tables for problem solving advice.

Symptom	Recommendation


The machine will not power ON	¾ Check the power cord installation.
	¾ Check to see if the power button is in the
	ON position.
	¾ Check to see if the AC outlet is receiving
	voltage. (Connect another appliance to
	the outlet to verify the voltage.)

The machine makes a squealing noise	¾ 3 to 5 minutes after powering OFF, the
after it powers OFF	machine might make a squealing noise.
	This is a normal occurrence. Various
	components within the machine are still
	powering OFF.

The document will not feed through the	¾ Check to see if the Document Feeder is
Document Feeder	overloaded. The Document Feeder can
	hold a maximum of 50 pages.
	¾ Check to see if the document is fully
	inserted into the Document Feeder.
	¾ Using a lint-free cloth, lightly wipe the
	Platen Cushion located on the under
	side of the Platen Cover.

The touch screen displays a message that	¾ Select Original Size on the touch screen
it can’t sense the size of the	and enter the size.
document.

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Xerox Document Centre 440/432/430/426/425/420 User Guide

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Xerox 430, 440, 432, 426, 425, 420 manual Problem Solving Tables, Symptom Recommendation

Contents

Xerox Document Centre 440/432/430/426/425/420 User Guide AL7 1HE England About This Guide Product OverviewChanging the Default Time Settings CopyMore Features Embedded Fax FaxMedia Print Network ScanningAuthentication Mode E-mail MailInternet Services Print10Paper and other media 10-1 Completed Print Jobs Queue11Setups 11-1 12Maintenance 12-1 15Glossary 15-1 13Problem Solving 13-114Specifications 14-1 Xerox Document Centre 440/432/430/426/425/420 User Guide About This Guide Xerox Welcome Center Conventions OrientationLEF Orientation SEF OrientationQuick Pathway Bracket text typefaceItalic typeface Hints Related Information Sources Safety Notes Xerox Document Centre 440/432/430/426/425/420 User Guide Standard Safety StandardsAgency ICES-003 Regulatory InformationFCC Part Send Header Requirements Data Coupler InformationXerox Document Centre 440/432/430/426/425/420 User Guide Canadian CSO3 Laser Safety About This Guide Environmental ChoiceM Environmental ComplianceEnergy Star Illegal Copying Xerox Document Centre 440/432/430/426/425/420 User Guide About This Guide Ground Fault Interrupter GFI DC426/420DC440/432/430/425Product Overview Identifying the machine components Product Overview Optional Components Product Overview Xerox Document Centre 440/432/430/426/425/420 User Guide DC440/432/430/425 Power ON/OFFPowering On DC426/420 Powering Off Power Save Modes Power Save Mode Auto Off/Sleep Stand-by ModeLow Power Mode Changing the Default Time Settings ¾ Enter the password using the keypad and select Enter Xerox Document Centre 440/432/430/426/425/420 User Guide Recycled Paper Features button Job Status button Machine Status button ModesFeatures button All Services¾ Select Other Queues to display the queues available ¾ Select All Services.The pop-up window will be displayedJob Status button Machine Status button Machine Information Paper Supply StatusPrint Reports FaultsReports and Counters Account Information CountersProduct Overview System controls Job Interrupt Auditron Access Screen Using the Help ? button Information SourcesLabels User DocumentationCopy Document Feeder Copying procedureLoad the documents Copy Document Glass Pic of document feeder being raised Select the Features button Constant Velocity Transport GlassSelect the features Enter the quantity DC440/432/430/425 DC426/420Select Start Identify the copy job in the Print QueueStandard Features Copy OutputCollated UncollatedStapled optional Automatic Stapling using the FinisherManual Stapling using the Finisher Convenience Stapler optional Sides Imaged Orientation Head to Toe Reduce/EnlargePortrait ImagesLandscape Images Head to Head Reduce / Enlarge options Paper Supply Paper Supply options Image Quality Image Quality optionsAdded Features Copy Image Adjustment tab Copy Original Size DC440/432/430/425/Original Input DC426/420¾ Select Original Size ¾ Select Added Features ¾ Select Original Size To produce size for size copiesBound Originals To produce reduced / enlarged copiesBound Originals options ¾ Select Save and Save again Image ShiftImage Shift options Expert Image Quality Expert Image Quality options ¾ Select Added Features ¾ Select Image AdjustmentErase ¾ Select Border Erase or Edge Erase Edit optionalErase options ¾ Select Added Features and then Image Adjustment ¾ Select Area EditArea Edit options ¾ Select Page EditEdit DC426/420 Edit optionsOutput Format Copy Transparencies¾ Programme Change Tray Attributes Up 2 Up DC426/420 Transparency options¾ Select Added Features and then Output Format On the DC426/420¾ Select Added Features ¾ Select Output Format AnnotationAnnotation options Programming a new comment ¾ Select Save ¾ The comment will be displayed in the list Inserts Copy Booklet Creation Covers DC440/432/430/425 ¾ Select Booklet Creation in Output FormatCovers options ¾ Select Blank Covers or Printed CoversCopy Job Assembly Copy Build JobCopy Stored Jobs To store a jobCopy To retrieve a stored job To delete a stored jobQuick Pathway ¾ Select Job Status on the control panel Managing Copy JobsPrint Queue Xerox Document Centre 440/432/430/426/425/420 User Guide Copy Completed Print Jobs Queue Fax Embedded Fax Procedure Sending a Fax using Embedded FaxLoad the documents Dial the number Select StartFax Status Xerox Document Centre 440/432/430/426/425/420 User Guide Standard Features Embedded Fax ResolutionOriginal Type ¾ Select Sides Scanned to access the options available Sides ScannedDialing Next DestinationDialing Characters ¾ Select Next Destination. The number appears in the listXerox Document Centre 440/432/430/426/425/420 User Guide Telephone Xerox Document Centre 440/432/430/426/425/420 User Guide Select this Enter this Results Button Data KeypadSpeed Dial Dial Directory Next DestinationFax More Features Embedded Fax Advanced Features Reports and Setups¾ Select More Features and then Cover Letter Cover Letter Cover¾ Select More Features ¾ Select Transmission Report ¾ Select More Features ¾ Select Lighter/DarkerTransmission Report Lighter/DarkerCommunication Mode DC440/432/430/425 ¾ Select More Features ¾ Select Communications ModeDelayed Start ¾ Select More Features ¾ Select Delayed Start¾ Select More Features ¾ Select Send Priority Send Priority DC440/432/430/425Advanced Features Embedded Fax Build Job Poll Remote Fax ¾ Select Poll Remote FaxFree polling Secure polling Store for PollingFree Polling Secure Polling Polling Password Button ¾ Select Polling PasswordDelete documents Print documentsFax Mailbox Store to MailboxPrint from Mailbox Delete Mailbox Contents ¾ Select Start ¾ Select More Features ¾ Select Advanced FeaturesOriginal Size DC440/432/430/425/Mixed Size Originals DC426 Reports & Setups Embedded Fax Activity Report Fax ReportsFax Report Options Answer Mode ¾ Select Answer ModeDial Directory Setup IndividualXerox Document Centre 440/432/430/426/425/420 User Guide ¾ The Cover Letter screen will appear ¾ Select the ‘From’ Comment’Deleting a number from the Dial Directory GroupFax Comment Setup ¾ Select Comment Setup in Reports & SetupsTo send a Group Fax ¾ Select Dial Directory¾ Select Transmit Header Print feature in Reports & Setups Transmit Header PrintServer Fax Procedure 440/432/430/425 Sending a Fax using Server Fax Load the documents ¾ Using the numeric keypad, enter the fax number Standard Features Server Fax Original Type Sides Scanned Send List/Phonebook Phonebook ¾ Select Phonebook or Send List Dialing Characters Dial pause Long Pause Group Dial \Keypad More Fax Features Server Fax ¾ Select More Fax Features ¾ Select Lighter/DarkerOriginal Input Size Original Size Options¾ Select More Fax Features ¾ Select Delayed Start Authentication Mode Server Fax Login Guest AccessLogin Network Authenticated Access Login Guest Access and Network Authenticated Access Changing the Authentication Service¾ Select Network Authenticated Access and then select Enter ¾ Select Guest Access¾ Select Access Logging OffLAN Fax Features LAN Fax Local Area Network FaxManaging Fax Jobs Fax QueueXerox Document Centre 440/432/430/426/425/420 User Guide Completed Fax Jobs Queue Xerox Document Centre 440/432/430/426/425/420 User Guide Fax Xerox Document Centre 440/432/430/426/425/420 User Guide Media Print Using Media Print ¾ Select All Services ¾ Select Media Print Xerox Document Centre 440/432/430/426/425/420 User Guide Network Scanning Network Scanning Summary Box Features Templates and template list Hint Only one template can be selected at a timePublic and Private Templates Private RepositoryXerox Document Centre 440/432/430/426/425/420 User Guide Image Adjustment ScanningOriginal Size ¾ Select Basic Image Quality Basic Image QualityBasic Image Quality Options Sides Imaged Options Reduce/Enlarge Options ¾ Select Reduce/EnlargeStored Image Settings Stored Image Settings OptionsErase Output Format or Filing Setups Server IP Address /Server Name Document Path / Volume Document Name or Document FolderLogin Name/Password If File Already Exists or Filing PolicyDocument Management Fields DC440/432/430/425 Network Scanning ¾ Select All Services ¾ Select Network Scanning ¾ If required, select and change the options ¾ Select Save Authentication Mode Network Scanning Characters if required Login Guest Access and Network Authenticated Access ¾ Select Access ¾ Select OK Managing Scan Jobs Scan QueueCompleted Scan Jobs Queue DC440/432/430/425 Destination Type Owner Status Scanned/Filed DisplayXerox Document Centre 440/432/430/426/425/420 User Guide Mail Standard Features Entering a manual E-mail address Using the Address Books Public Address Book Internal Address Book Image Adjustment Original Size Adjusts the settings for the output Sides Imaged Stored Image Settings Erase ¾ Select Reply to Output FormatReply to Authentication Mode E-mail Login Network Authenticated Access Login Guest Access and Network Authenticated Access Changing the Authentication Service Logging Off Managing Scan Jobs Completed Scan Jobs Queue Mail Xerox Document Centre 440/432/430/426/425/420 User Guide Print Print Driver Features Print Xerox Document Centre 440/432/430/426/425/420 User Guide Tower Mailbox Managing Print Jobs Print Xerox Document Centre 440/432/430/426/425/420 User Guide Completed Print Jobs Queue Xerox Document Centre 440/432/430/426/425/420 User Guide Internet Services Standard Features Internet Services Feature pagesInterface Options Function Action PagesServices Tab Radio Buttons CancelApply new settings, settings Restore SettingsJob Submission Services Tab¾ Select Services ¾ Select Services ¾ Select Stored Templates Stored TemplatesQueue Tab Status Tab Properties Tab ¾ Select PropertiesProperties Features Contention ManagementPower Saver InterfacesFeature Name Action Services Ldap Lightweight Directory AccessPublic Address Book this feature is Authentication Server DC440/432/430/425Repository Setup Template Pool SetupDefault Template Print SetupFeature Name Action Portfolio Maintenance Tab Assistance Tab ¾ Select AssistanceScanning with Internet Services Public and Private RepositoriesTemplate Summary Template PoolsTemplate Management Template Services Services Parameters Description Login Name Fax Immediate or DelayedPath to Document NetWareServices Parameters Description Print Number of CopiesLocal Copy Staple if Finisher option isServices Parameters Description Sharpness Same as Original default autoImage Size Original SizeReduce/Enlarge Edge/Border EraseDocument Management Fields ¾ Select Apply New Settings Template OperationsCreating a new template ¾ Select Stored Templates Modifying a template ¾ Select Stored TemplatesDeleting a template ¾ Select Stored Templates Scan to FileCopying a template ¾ Select Stored Templates To scan to a private repository Retrieving a Scanned Document using PaperPortScanning to a public repository Hint For best results select Text in Original Type Scan to Fax Scan with Local CopyProblem Solving Paper and other media Loading the paper trays Loading paperPreparing paper for loading ¾ Pull out the paper tray towards you Xerox Document Centre 440/432/430/426/425/420 User Guide Paper and other media Bypass Tray Bypass Tray with the Left Tray Bypass Tray with the High Capacity Tray FinisherEnvelope Tray optional Loading the Envelope Tray High Capacity Feeder optional Loading the High Capacity FeederAuto Tray Switching Storing and Handling Paper Media Uses and Special Considerations Media Use SpecificationsOther media High Capacity Feeder load Media Trays 1, 2, 3, 4 load LEF Other Trays 1, 2, 3, 4 load LEF or Cover stock Booklets Xerox Document Centre 440/432/430/426/425/420 User Guide Setups Setup Procedures Key Operator ToolsSystem Administrator Tools Auditron Administrator ToolsOwner Tools Changing the SettingsAccess the Setup Tools ¾ Select Save or Cancel Machine Setups Quick Pathway ¾ Select Access Control PanelAccess the Machine Setups Paper Tray Setups ¾ Select Paper TraysDate Date/Time Setup¾ Select Date/Time ¾ Select Date Setup ¾ Select Save and Close ¾ Select Time SetupTime ¾ Select Walkup Screen TimersWalkup Screen Low Power ¾ Select Low PowerAuto Clear ¾ Select Auto ClearContention Power Save Auto Off¾ Select Power Save or Auto Off ¾ Select ContentionInterrupt Button Priority or Print Queue PriorityLocalization ¾ Select Localization¾ Select Report Languages Additional SetupsReport Languages Touch Screen Contrast Customer Support Number¾ Select Touch Screen Contrast ¾ Select Customer Support NumberPaper Sizes Machine Serial Number¾ Select Paper Sizes ¾ Select Machine Serial NumberXerox Supplies Number / Supplies Tel. Number ¾ Select Xerox Supplies Number or Supplies Tel. NumberFault Override Accessing Fault OverrideUnavailable Features Disabled Component Service Disabled Feature/ResultFeature Collated Left Tray Destination Tray, Tower Disabled Component Service/ Feature Disabled Feature/Result ¾ Select Copy Setups Copy SetupsAccess the Copy Setups Defaults ¾ Select DefaultsNormal CustomImage Quality ¾ Select Sides Image Portrait Images Landscape Images Head to Head Margin Shift DC440/432/430/425 ¾ Select Expert Image QualityErase DC440/432/430/425 ¾ Select Border EraseEdge Erase DC440/432/430/425 ¾ Select Edge Erase¾ Select Fax Setups ¾ Select the option required Fax SetupsAccess the Fax Setups ¾ Select Fax Setups Server Fax Setups DC440/432/430/425 ¾ Enter Key Operator PINEmbedded Fax Fax Terminal Setups¾ Select Fax Setups ¾ Select Fax Terminal Setups Access Fax Terminal Setups Fax Terminal Options Local ID¾ Select Local Name Local Name¾ Select Local ID Company Logo ¾ Select Company LogoDelayed Start Time ¾ Select Delayed Start TimeLong Document DC440/432/430/425 Dialling Digits Reporting DC440/432/430/425 ¾ Select Dialling Digits ReportingMargin Fax Printing OptionsReceive Reduction All 1 Sided All 2 Sided Duplex Printing¾ Select Duplex Printing Paper Attributes Output Selection¾ Select Paper Attributes ¾ Select Output SelectionFax Report Options Activity Report¾ Select A3 Æ 11 x ¾ Select Fax Report OptionsBroadcast and Multi-Poll Reports ¾ Select Broadcast and Multi-Poll ReportsTransmission Report Fax Panel Defaults Resolution¾ Select Fax Panel Defaults ¾ Select Resolution Mailbox Report¾ Select Original Type Lighter/DarkerOriginal Type Communication Mode DC440/432/430/425 Forced 4800 DC426/420¾ Select Forced Super G3Fax Mailboxes ¾ Select Fax Mailboxes¾ Select Mailbox Name ¾ Select Edit Mailbox ¾ Select Mailbox PasswordTo Add or Edit a Mailbox Fax File Management To Delete a Mailbox¾ Select Delete Mailbox ¾ Select Fax File ManagementDelete in 24 hours DC426/420 Keep Mailbox Files DC440/432/430/425/Failed FaxFiles for Polling DC440/432/430/425 ¾ Select Files for Polling Fax Communication Setups¾ Select Fax Setups ¾ Select Fax Communication Setups Access Fax Communication Setups Outgoing Fax Options¾ Select Outgoing Fax Options Dialing Type¾ Select Pause Time Pause TimeRedial Management ¾ Select Redial Management ¾ Select Redial Count ¾ Select Redial IntervalLine Monitor ¾ Select Line MonitorBatch Send Resend Count¾ Select Batch Send ¾ Select Resend CountAuto Answer Delay ¾ Select Auto Answer DelayIncoming Fax Options ¾ Select Incoming Fax OptionsRing Volume Junk Fax PreventionReceive Header Print DC440/432/430/425 Secure Fax Receive DC440/432/430/425¾ Select Receive Header Print ¾ Select Secure Fax ReceiveLine Use Restriction DC440/432/430/425 Auditron Setups Access Auditron Setups Auditron Enable Setups DC440/432/430/425 ¾ Select Auditron Setups ¾ Touch Internal Auditron¾ Select Internal Auditron ¾ Select Auditron Enable Setups Copy Fax¾ Select Internal Auditron ¾ Select Account Setups Add/Modify Accounts DC440/432/430/425To add an account ¾ Select Add Account To modify an accountDelete Account ¾ Select Delete Account ¾ Select ConfirmDelete All Accounts Reset All CountersReset All Limits ¾ Select Internal Auditron ¾ Select Job Limit PolicyTerminate Immediately ¾ Select Account Summary Scroll ListSearch Counters and Limits DisplayService Access Setup DC426/420 Internal Auditron DC426/420Account Setup DC426/420 ¾ Select Service Access Setup¾ Select Internal Auditron ¾ Select Account Setup Add AccountsScroll buttons Unlimited Reset Count Job Completion Setup DC426/420 Delete Pending Jobs ¾ Select Job Completion SetupTerminate Job ¾ Select Auditron Setups ¾ Select External Accounting Job Based Accounting optional DC440/432/430/425Enables/disables Job Based Accounting Foreign Interface Device Setups Access Rights ¾ Enter Owner PIN seeKey System Auditron Owner Operator Administrator DC426/420PIN ¾ Select Access Rights Assign Privileges¾ Select Add Pin Add PinSet User Privileges Delete PIN ¾ Select Delete PIN ¾ Select ConfirmService Access Control Authentication Mode DC440/432/430/425 Setups Job Template Pool Network Scanning SetupsDefault Repository Update All Templates If File Already ExistsConfirmation Sheet Public Repository 1,2,3,4Protocol Setups Print SetupsPort Setups PCL Setups Printer SetupsPostscript Setups Tower Mailbox Setups Mail Setups DC440/432/430/425 Xerox Document Centre 440/432/430/426/425/420 User Guide Maintenance Ordering Supplies Cleaning the DC440/432/430/426/425/420 Document Glass and Constant Velocity Transport GlassControl Panel and Touch Screen Document Feeder and Output TraysReplacing the Copy/Print Cartridge Removing the old Copy/Print CartridgeXerox Document Centre 440/432/430/426/425/420 User Guide Maintenance Xerox Document Centre 440/432/430/426/425/420 User Guide Recycling the Copy/Print Cartridge Inserting the new Copy/Print CartridgeIf Fitted Maintenance Loading Staples Finisher optionalMaintenance Xerox Document Centre 440/432/430/426/425/420 User Guide Convenience Stapler optional Xerox Document Centre 440/432/430/426/425/420 User Guide Problem Solving Fault Clearance Procedure Clearing Jams Problem Solving Tables Symptom RecommendationSolving DC426/420, Booklet Creation, Build Problem Symptom Recommendation Border Erase or Edge Erase to remove Symptom Recommendation Washout ¾ Check the quality of the documents Symptom Recommendation ¾ Refer to Paper and other media on Table of Fault Codes at the end Enabled in the Fax Communications Code Description and Corrective Action Fault Codes and MessagesTable of Fault Codes Problem Code Description and Corrective Action Output Quality Call for Service procedure Xerox Welcome Center Telephone NumberSpecifications Machine Specifications Hardware ConfigurationMachine Weight AccessibilityFirst Copy Out Time for the DC440/432/430/425 Copier Speed from paper trayFirst Copy Out Time for the DC426/420 Trays 1, 2, 3 Warm-up TimePaper Supply Bypass Tray High Capacity Feeder optionalPaper Supply for Envelope Tray optional Center TrayFinisher optional Convenience Stapler optionalElectrical Specifications Power ConsumptionTower Mailbox optional FrequencySpecifications for the Embedded Fax Feature Specifications Xerox Document Centre 440/432/430/426/425/420 User Guide Glossary Terms Defined Glossary EAS Glossary Xerox Document Centre 440/432/430/426/425/420 User Guide Glossary Xerox Document Centre 440/432/430/426/425/420 User Guide Stand-by Mode System AdministratorStabilizer Feet Store for PollingXerox Document Centre 440/432/430/426/425/420 User Guide Index Fitted Deleting a Authenticated access Select features Xerox Document Centre 440/432/430/426/425/420 User Guide Xerox Document Centre 440/432/430/426/425/420 User Guide Vii 432 Xerox Document Centre 440/432/430/426/425/420 User Guide Xerox Document Centre 440/432/430/426/425/420 User Guide Scan to file, internet services Xii DC420 Xiv