Manuals / Xerox / Computer Equipment / All in One Printer

Xerox 420, 440, 432, 430, 426, 425 manual Problem Solving

Models: 430 425 420 440 432 426

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13 Problem Solving

The DC440/432/430/426/425/420 has built-in information to help identify and manage error messages and problems. It also contains troubleshooting and problem-solving procedures to help quickly resolve the problem.

Refer to the information contained in this chapter to resolve any problem solving issues.

Problem Solving

Xerox Document Centre 440/432/430/426/425/420 User Guide

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Xerox 420, 440, 432, 430, 426, 425 manual Problem Solving

Contents

Xerox Document Centre 440/432/430/426/425/420 User Guide AL7 1HE England Product Overview About This Guide Copy Changing the Default Time Settings Fax More Features Embedded Fax Network Scanning Media Print Mail Authentication Mode E-mail Print Internet Services10Paper and other media 10-1 Completed Print Jobs Queue 11Setups 11-1 12Maintenance 12-1 15Glossary 15-1 13Problem Solving 13-114Specifications 14-1 Xerox Document Centre 440/432/430/426/425/420 User Guide About This Guide Xerox Welcome Center Orientation ConventionsLEF Orientation SEF Orientation Quick Pathway Bracket text typefaceItalic typeface Hints Related Information Sources Safety Notes Xerox Document Centre 440/432/430/426/425/420 User Guide Standard Safety StandardsAgency ICES-003 Regulatory InformationFCC Part Data Coupler Information Send Header Requirements Xerox Document Centre 440/432/430/426/425/420 User Guide Canadian CSO3 Laser Safety About This Guide Environmental ChoiceM Environmental ComplianceEnergy Star Illegal Copying Xerox Document Centre 440/432/430/426/425/420 User Guide About This Guide DC426/420DC440/432/430/425 Ground Fault Interrupter GFI Product Overview Identifying the machine components Product Overview Optional Components Product Overview Xerox Document Centre 440/432/430/426/425/420 User Guide DC440/432/430/425 Power ON/OFFPowering On DC426/420 Powering Off Power Save Modes Power Save Mode Auto Off/Sleep Stand-by ModeLow Power Mode Changing the Default Time Settings ¾ Enter the password using the keypad and select Enter Xerox Document Centre 440/432/430/426/425/420 User Guide Recycled Paper Modes Features button Job Status button Machine Status button All Services Features button ¾ Select Other Queues to display the queues available ¾ Select All Services.The pop-up window will be displayedJob Status button Machine Status button Paper Supply Status Machine Information Print Reports FaultsReports and Counters Counters Account Information Product Overview System controls Job Interrupt Auditron Access Screen Information Sources Using the Help ? button User Documentation Labels Copy Document Feeder Copying procedureLoad the documents Copy Document Glass Pic of document feeder being raised Constant Velocity Transport Glass Select the Features button Select the features DC440/432/430/425 DC426/420 Enter the quantity Identify the copy job in the Print Queue Select Start Output Standard Features Copy Uncollated Collated Stapled optional Automatic Stapling using the FinisherManual Stapling using the Finisher Convenience Stapler optional Sides Imaged Orientation Head to Toe Reduce/EnlargePortrait ImagesLandscape Images Head to Head Reduce / Enlarge options Paper Supply Paper Supply options Image Quality options Image Quality Added Features Copy Original Size DC440/432/430/425/Original Input DC426/420 Image Adjustment tab Copy ¾ Select Original Size To produce size for size copies ¾ Select Added Features ¾ Select Original Size To produce reduced / enlarged copies Bound Originals Bound Originals options ¾ Select Save and Save again Image ShiftImage Shift options Expert Image Quality Expert Image Quality options ¾ Select Added Features ¾ Select Image AdjustmentErase ¾ Select Border Erase or Edge Erase Edit optionalErase options ¾ Select Area Edit ¾ Select Added Features and then Image Adjustment ¾ Select Page Edit Area Edit options Edit options Edit DC426/420 Transparencies Output Format Copy ¾ Programme Change Tray Attributes Transparency options Up 2 Up DC426/420 On the DC426/420 ¾ Select Added Features and then Output Format Annotation ¾ Select Added Features ¾ Select Output Format Annotation options Programming a new comment ¾ Select Save ¾ The comment will be displayed in the list Inserts Copy Booklet Creation ¾ Select Booklet Creation in Output Format Covers DC440/432/430/425 ¾ Select Blank Covers or Printed Covers Covers options Copy Build Job Job Assembly Copy Copy To store a job Stored Jobs Copy To delete a stored job To retrieve a stored job Quick Pathway ¾ Select Job Status on the control panel Managing Copy JobsPrint Queue Xerox Document Centre 440/432/430/426/425/420 User Guide Copy Completed Print Jobs Queue Fax Sending a Fax using Embedded Fax Embedded Fax Procedure Load the documents Select Start Dial the number Fax Status Xerox Document Centre 440/432/430/426/425/420 User Guide Resolution Standard Features Embedded Fax Original Type Sides Scanned ¾ Select Sides Scanned to access the options available Next Destination Dialing ¾ Select Next Destination. The number appears in the list Dialing Characters Xerox Document Centre 440/432/430/426/425/420 User Guide Telephone Xerox Document Centre 440/432/430/426/425/420 User Guide Select this Enter this Results Button Data KeypadSpeed Dial Next Destination Dial Directory Fax Advanced Features Reports and Setups More Features Embedded Fax Cover Letter Cover ¾ Select More Features and then Cover Letter ¾ Select More Features ¾ Select Lighter/Darker ¾ Select More Features ¾ Select Transmission ReportTransmission Report Lighter/Darker ¾ Select More Features ¾ Select Communications Mode Communication Mode DC440/432/430/425 ¾ Select More Features ¾ Select Delayed Start Delayed Start Send Priority DC440/432/430/425 ¾ Select More Features ¾ Select Send Priority Advanced Features Embedded Fax Build Job ¾ Select Poll Remote Fax Poll Remote Fax Free polling Secure polling Store for PollingFree Polling Secure Polling ¾ Select Polling Password Polling Password ButtonDelete documents Print documents Store to Mailbox Fax Mailbox Print from Mailbox Delete Mailbox Contents ¾ Select Start ¾ Select More Features ¾ Select Advanced FeaturesOriginal Size DC440/432/430/425/Mixed Size Originals DC426 Reports & Setups Embedded Fax Activity Report Fax ReportsFax Report Options ¾ Select Answer Mode Answer Mode Individual Dial Directory Setup Xerox Document Centre 440/432/430/426/425/420 User Guide ¾ Select the ‘From’ Comment’ ¾ The Cover Letter screen will appear Group Deleting a number from the Dial Directory Fax ¾ Select Comment Setup in Reports & Setups Comment SetupTo send a Group Fax ¾ Select Dial Directory Transmit Header Print ¾ Select Transmit Header Print feature in Reports & Setups Server Fax Procedure 440/432/430/425 Sending a Fax using Server Fax Load the documents ¾ Using the numeric keypad, enter the fax number Standard Features Server Fax Original Type Sides Scanned Send List/Phonebook Phonebook ¾ Select Phonebook or Send List Dial pause Long Pause Group Dial \ Dialing Characters Keypad ¾ Select More Fax Features ¾ Select Lighter/Darker More Fax Features Server Fax Original Size Options Original Input Size ¾ Select More Fax Features ¾ Select Delayed Start Login Guest Access Authentication Mode Server Fax Login Network Authenticated Access Changing the Authentication Service Login Guest Access and Network Authenticated Access¾ Select Network Authenticated Access and then select Enter ¾ Select Guest Access Logging Off ¾ Select Access LAN Fax Local Area Network Fax LAN Fax Features Fax Queue Managing Fax Jobs Xerox Document Centre 440/432/430/426/425/420 User Guide Completed Fax Jobs Queue Xerox Document Centre 440/432/430/426/425/420 User Guide Fax Xerox Document Centre 440/432/430/426/425/420 User Guide Media Print Using Media Print ¾ Select All Services ¾ Select Media Print Xerox Document Centre 440/432/430/426/425/420 User Guide Network Scanning Network Scanning Summary Box Features Hint Only one template can be selected at a time Templates and template list Private Repository Public and Private Templates Xerox Document Centre 440/432/430/426/425/420 User Guide Scanning Image Adjustment Original Size ¾ Select Basic Image Quality Basic Image QualityBasic Image Quality Options Sides Imaged Options ¾ Select Reduce/Enlarge Reduce/Enlarge Options Stored Image Settings Options Stored Image Settings Erase Output Format or Filing Setups Server IP Address /Server Name Document Name or Document Folder Document Path / Volume If File Already Exists or Filing Policy Login Name/Password Document Management Fields DC440/432/430/425 Network Scanning ¾ Select All Services ¾ Select Network Scanning ¾ If required, select and change the options ¾ Select Save Authentication Mode Network Scanning Characters if required Login Guest Access and Network Authenticated Access ¾ Select Access ¾ Select OK Scan Queue Managing Scan Jobs Destination Type Owner Status Scanned/Filed Display Completed Scan Jobs Queue DC440/432/430/425 Xerox Document Centre 440/432/430/426/425/420 User Guide Mail Standard Features Entering a manual E-mail address Using the Address Books Public Address Book Internal Address Book Image Adjustment Original Size Adjusts the settings for the output Sides Imaged Stored Image Settings Erase ¾ Select Reply to Output FormatReply to Authentication Mode E-mail Login Network Authenticated Access Login Guest Access and Network Authenticated Access Changing the Authentication Service Logging Off Managing Scan Jobs Completed Scan Jobs Queue Mail Xerox Document Centre 440/432/430/426/425/420 User Guide Print Print Driver Features Print Xerox Document Centre 440/432/430/426/425/420 User Guide Tower Mailbox Managing Print Jobs Print Xerox Document Centre 440/432/430/426/425/420 User Guide Completed Print Jobs Queue Xerox Document Centre 440/432/430/426/425/420 User Guide Internet Services Feature pages Standard Features Internet ServicesInterface Options Function Action Pages Cancel Services Tab Radio ButtonsApply new settings, settings Restore Settings Job Submission Services Tab¾ Select Services Stored Templates ¾ Select Services ¾ Select Stored Templates Queue Tab Status Tab ¾ Select Properties Properties Tab Contention Management Properties FeaturesPower Saver Interfaces Ldap Lightweight Directory Access Feature Name Action ServicesPublic Address Book this feature is Authentication Server DC440/432/430/425 Template Pool Setup Repository SetupDefault Template Print Setup Feature Name Action Portfolio Maintenance Tab ¾ Select Assistance Assistance Tab Public and Private Repositories Scanning with Internet Services Template Summary Template PoolsTemplate Management Template Services Fax Immediate or Delayed Services Parameters Description Login NamePath to Document NetWare Print Number of Copies Services Parameters DescriptionLocal Copy Staple if Finisher option is Same as Original default auto Services Parameters Description SharpnessImage Size Original Size Edge/Border Erase Reduce/Enlarge Document Management Fields Template Operations ¾ Select Apply New SettingsCreating a new template ¾ Select Stored Templates Modifying a template ¾ Select Stored Templates Deleting a template ¾ Select Stored Templates Scan to FileCopying a template ¾ Select Stored Templates To scan to a private repository Retrieving a Scanned Document using PaperPortScanning to a public repository Hint For best results select Text in Original Type Scan with Local Copy Scan to Fax Problem Solving Paper and other media Loading the paper trays Loading paperPreparing paper for loading ¾ Pull out the paper tray towards you Xerox Document Centre 440/432/430/426/425/420 User Guide Paper and other media Bypass Tray Bypass Tray with the High Capacity Tray Finisher Bypass Tray with the Left Tray Envelope Tray optional Loading the Envelope Tray Loading the High Capacity Feeder High Capacity Feeder optional Auto Tray Switching Storing and Handling Paper Media Uses and Special Considerations Media Use SpecificationsOther media High Capacity Feeder load Media Trays 1, 2, 3, 4 load LEF Other Trays 1, 2, 3, 4 load LEF or Cover stock Booklets Xerox Document Centre 440/432/430/426/425/420 User Guide Setups Key Operator Tools Setup Procedures Auditron Administrator Tools System Administrator Tools Owner Tools Changing the SettingsAccess the Setup Tools ¾ Select Save or Cancel Quick Pathway ¾ Select Access Control Panel Machine Setups Access the Machine Setups ¾ Select Paper Trays Paper Tray Setups Date Date/Time Setup¾ Select Date/Time ¾ Select Date Setup ¾ Select Save and Close ¾ Select Time SetupTime ¾ Select Walkup Screen TimersWalkup Screen ¾ Select Low Power Low PowerAuto Clear ¾ Select Auto Clear Power Save Auto Off Contention¾ Select Power Save or Auto Off ¾ Select Contention Priority or Print Queue Priority Interrupt ButtonLocalization ¾ Select Localization ¾ Select Report Languages Additional SetupsReport Languages Customer Support Number Touch Screen Contrast¾ Select Touch Screen Contrast ¾ Select Customer Support Number Machine Serial Number Paper Sizes¾ Select Paper Sizes ¾ Select Machine Serial Number ¾ Select Xerox Supplies Number or Supplies Tel. Number Xerox Supplies Number / Supplies Tel. Number Accessing Fault Override Fault Override Disabled Component Service Disabled Feature/Result Unavailable Features Feature Collated Left Tray Destination Tray, Tower Disabled Component Service/ Feature Disabled Feature/Result ¾ Select Copy Setups Copy SetupsAccess the Copy Setups ¾ Select Defaults Defaults Custom Normal Image Quality ¾ Select Sides Image Portrait Images Landscape Images Head to Head ¾ Select Expert Image Quality Margin Shift DC440/432/430/425 ¾ Select Border Erase Erase DC440/432/430/425 ¾ Select Edge Erase Edge Erase DC440/432/430/425 ¾ Select Fax Setups ¾ Select the option required Fax SetupsAccess the Fax Setups ¾ Select Fax Setups ¾ Enter Key Operator PIN Server Fax Setups DC440/432/430/425 Embedded Fax Fax Terminal Setups¾ Select Fax Setups ¾ Select Fax Terminal Setups Fax Terminal Options Local ID Access Fax Terminal Setups ¾ Select Local Name Local Name¾ Select Local ID ¾ Select Company Logo Company Logo ¾ Select Delayed Start Time Delayed Start Time Long Document DC440/432/430/425 ¾ Select Dialling Digits Reporting Dialling Digits Reporting DC440/432/430/425 Margin Fax Printing OptionsReceive Reduction All 1 Sided All 2 Sided Duplex Printing¾ Select Duplex Printing Output Selection Paper Attributes¾ Select Paper Attributes ¾ Select Output Selection Activity Report Fax Report Options¾ Select A3 Æ 11 x ¾ Select Fax Report Options ¾ Select Broadcast and Multi-Poll Reports Broadcast and Multi-Poll Reports Transmission Report Resolution Fax Panel Defaults¾ Select Fax Panel Defaults ¾ Select Resolution Mailbox Report ¾ Select Original Type Lighter/DarkerOriginal Type Forced 4800 DC426/420 Communication Mode DC440/432/430/425¾ Select Forced Super G3 ¾ Select Fax Mailboxes Fax Mailboxes ¾ Select Mailbox Name ¾ Select Edit Mailbox ¾ Select Mailbox PasswordTo Add or Edit a Mailbox To Delete a Mailbox Fax File Management¾ Select Delete Mailbox ¾ Select Fax File Management Delete in 24 hours DC426/420 Keep Mailbox Files DC440/432/430/425/Failed FaxFiles for Polling DC440/432/430/425 ¾ Select Files for Polling Fax Communication Setups¾ Select Fax Setups ¾ Select Fax Communication Setups Outgoing Fax Options Access Fax Communication Setups¾ Select Outgoing Fax Options Dialing Type ¾ Select Pause Time Pause TimeRedial Management ¾ Select Redial Interval ¾ Select Redial Management ¾ Select Redial Count ¾ Select Line Monitor Line Monitor Resend Count Batch Send¾ Select Batch Send ¾ Select Resend Count ¾ Select Auto Answer Delay Auto Answer DelayIncoming Fax Options ¾ Select Incoming Fax Options Junk Fax Prevention Ring Volume Secure Fax Receive DC440/432/430/425 Receive Header Print DC440/432/430/425¾ Select Receive Header Print ¾ Select Secure Fax Receive Line Use Restriction DC440/432/430/425 Auditron Setups Access Auditron Setups ¾ Select Auditron Setups ¾ Touch Internal Auditron Auditron Enable Setups DC440/432/430/425 Copy Fax ¾ Select Internal Auditron ¾ Select Auditron Enable Setups Add/Modify Accounts DC440/432/430/425 ¾ Select Internal Auditron ¾ Select Account SetupsTo add an account ¾ Select Add Account To modify an account ¾ Select Delete Account ¾ Select Confirm Delete Account Delete All Accounts Reset All CountersReset All Limits ¾ Select Internal Auditron ¾ Select Job Limit PolicyTerminate Immediately Scroll List ¾ Select Account SummarySearch Counters and Limits Display Internal Auditron DC426/420 Service Access Setup DC426/420 ¾ Select Service Access Setup Account Setup DC426/420 Add Accounts ¾ Select Internal Auditron ¾ Select Account Setup Scroll buttons Unlimited Reset Count Job Completion Setup DC426/420 Delete Pending Jobs ¾ Select Job Completion SetupTerminate Job Job Based Accounting optional DC440/432/430/425 ¾ Select Auditron Setups ¾ Select External Accounting Enables/disables Job Based Accounting Foreign Interface Device Setups ¾ Enter Owner PIN see Access Rights DC426/420 Key System Auditron Owner Operator Administrator PIN Assign Privileges ¾ Select Access Rights ¾ Select Add Pin Add PinSet User Privileges ¾ Select Delete PIN ¾ Select Confirm Delete PIN Service Access Control Authentication Mode DC440/432/430/425 Setups Job Template Pool Network Scanning SetupsDefault Repository If File Already Exists Update All TemplatesConfirmation Sheet Public Repository 1,2,3,4 Protocol Setups Print SetupsPort Setups PCL Setups Printer SetupsPostscript Setups Tower Mailbox Setups Mail Setups DC440/432/430/425 Xerox Document Centre 440/432/430/426/425/420 User Guide Maintenance Ordering Supplies Document Glass and Constant Velocity Transport Glass Cleaning the DC440/432/430/426/425/420 Document Feeder and Output Trays Control Panel and Touch Screen Removing the old Copy/Print Cartridge Replacing the Copy/Print Cartridge Xerox Document Centre 440/432/430/426/425/420 User Guide Maintenance Xerox Document Centre 440/432/430/426/425/420 User Guide Inserting the new Copy/Print Cartridge Recycling the Copy/Print Cartridge If Fitted Maintenance Finisher optional Loading Staples Maintenance Xerox Document Centre 440/432/430/426/425/420 User Guide Convenience Stapler optional Xerox Document Centre 440/432/430/426/425/420 User Guide Problem Solving Fault Clearance Procedure Clearing Jams Symptom Recommendation Problem Solving Tables Solving DC426/420, Booklet Creation, Build Problem Symptom Recommendation Border Erase or Edge Erase to remove Symptom Recommendation Washout ¾ Check the quality of the documents Symptom Recommendation ¾ Refer to Paper and other media on Table of Fault Codes at the end Enabled in the Fax Communications Code Description and Corrective Action Fault Codes and MessagesTable of Fault Codes Problem Code Description and Corrective Action Output Quality Xerox Welcome Center Telephone Number Call for Service procedure Specifications Hardware Configuration Machine SpecificationsMachine Weight Accessibility First Copy Out Time for the DC440/432/430/425 Copier Speed from paper trayFirst Copy Out Time for the DC426/420 Trays 1, 2, 3 Warm-up TimePaper Supply High Capacity Feeder optional Bypass TrayPaper Supply for Envelope Tray optional Center Tray Convenience Stapler optional Finisher optional Power Consumption Electrical SpecificationsTower Mailbox optional Frequency Specifications for the Embedded Fax Feature Specifications Xerox Document Centre 440/432/430/426/425/420 User Guide Glossary Terms Defined Glossary EAS Glossary Xerox Document Centre 440/432/430/426/425/420 User Guide Glossary Xerox Document Centre 440/432/430/426/425/420 User Guide System Administrator Stand-by ModeStabilizer Feet Store for Polling Xerox Document Centre 440/432/430/426/425/420 User Guide Index Fitted Deleting a Authenticated access Select features Xerox Document Centre 440/432/430/426/425/420 User Guide Xerox Document Centre 440/432/430/426/425/420 User Guide Vii 432 Xerox Document Centre 440/432/430/426/425/420 User Guide Xerox Document Centre 440/432/430/426/425/420 User Guide Scan to file, internet services Xii DC420 Xiv