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Xerox M20/M20i manual Fault Clearance, Document Jams, Input Misfeed, Cover

Models: M20/M20i

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Fault Clearance

When a fault occurs, check the Status Map on the Control Panel. A red flashing LED identifies the problem area:-

Status Map

Document

Jams

Paper				Bypass
				Bypass

Jam

Tray 1

Tray 2

Troubleshooting

Document Jams

If a document jams while it is feeding through the Document Feeder, ‘Document Jam’ appears on the display and the Document Jam LED on the Status Map will flash.

Details for clearing the three areas of the Document Feeder are given below.

Input Misfeed

1	! Open the Document Feeder top
	! Open the Document Feeder top
	cover.

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide

Page 11-3

Image 185

Xerox M20/M20i manual Fault Clearance, Document Jams, Input Misfeed, Cover

Contents

CopyCentre C20 WorkCentre M20/M20i User Guide By Xerox Corporation. All rights reserved Table of Contents Paper and Other Media Maintenance 10-1 Page Welcome Xerox CopyCentre C20 IntroductionXerox WorkCentre M20 Xerox WorkCentre M20iAbout This Guide Specification NoteItalic Typeface Bracket Text TypefaceInformation available for the products consists Related Information SourcesCustomer Support Safety Welcome Safety Standards England Telephone Number +44 0 1707 Regulatory InformationRegulations Laser SafetyAt his own expense Question Electricity at Work Regulations UK onlyMy premises AL7 1HE France IrelandPortugal Finland Italy Spain Regulations EuropeData Coupler Information Regulations USAFax Send Header Requirements Welcome Regulations Canada Energy Star Environmental ComplianceGetting Started Scanner Module UnpackingTape Documentation AC Power CordStarter Toner Cartridge WorkCentre M20 and M20i onlyCopyCentre C20 WorkCentre M20 WorkCentre M20i Machine OverviewModels and Options Control Panel Document Paper Guides Output Tray Bypass Tray Component LocationGuides Document Feeder Document Input Rear View Control Panel Overview Manual Group Job StatusOnly Speed DialConfirmation Use to activate a jobUse to stop an operation at any time Upward until it locks into place Installing Drum and Toner CartridgesSide cover Left of the slot, until it locks into place Its bag and slide it intoMachine firmly until it locks into place Telephone Line WorkCentre M20i only Making ConnectionsDocument Feeder WorkCentre M20 and M20i only USB or Parallel Port CableMachine displays ’Warming Up Please Wait...’ Powering On the MachineOn I position Guide Loading PaperRear Max Fill Line Corner SnubbersDo not fill above the Maximum Fill Line Getting Started Menu/Exit Enter Help ListHelp List Printing... displays Enter Machine Status Machine SetupPress Enter to save your selections LTR / A4 / LGL / Folio Machine Setup OptionsOff 15 / 30 / 60English, French CommGerman, Italian Spanish, Portuguese Finnish, NorwegianIf the Fax Setup option Auto Reduction is set to Clock ModeHour Toner SaveTest Print or Scan Installing SoftwareWorkstation Setup Driver Installation Selection will be confirmed Reboot the WorkstationYou will need to configure the printer drivers Workstation SetupPrinters and Faxes window will be displayed Properties window will be displayedClick on the Ports tab Test Scan Test Print or ScanTest Print Copy Select Copy Mode Copying ProcedureCurrent Reduction Number of Copies Enlarge Setting Select the Paper SupplyDocument Feeder Load the OriginalsNavigation Keys Enter Remove all staples and paper clips prior to loadingDocument Glass Select the Copy FeaturesAlign with the registration arrow in the rear left corner Lower the Document FeederPress Start Enter the QuantityNumeric Keypad Clear/Clear All KeysFeature Description Basic Copy FeaturesContrast Settings 25 400%Auto Fit CloneSided LongPhoto TextMixed Map Paper SupplyBypass Bypass TrayID Card Copy Special Copy FeaturesMenu/Exit Enter Navigation Keys Holes BinderBook BorderBack BothFront Create Booklet TransparenciesMode. Press the Copy key to Activate Copy mode Using InterruptInterrupt feature and the Interrupt Select InterruptSelect the Interrupt Job Features Resume Current Job If another urgent job is required repeat the procedureNumeric Keypad Interrupt StartFeature Compatible FeaturesCopy Paper and Other Media Preparing Paper for Loading Using the Paper TraysLoading the Paper Trays Paper TrayRear Max Fill Line Corner Snubbers Ensure that the paper isPaper Supply key until Using the Bypass TrayRequired tray is lit on the Status Map Status MapPaper Support Bypass Tray Unfold the Paper SupportEnter Paper Supply Bypass tray is lit on the StatusMap Selection Setting the Paper SizeDisplay shows Tray 1 Size on the bottom line Press Enter Media Sizes and Types Media SpecificationsPaper Tray Bypass Tray Plain paper EnvelopesMedia Guidelines Paper and Other Media Paper and Other Media Mail Sending an E-mail Original Type E-mail key Sided Color Resolution Select the E-Mail Key and FeaturesEnter the Sender’s Name Using the Numeric KeypadEnter the Recipient’s E-mail Address Alphabet KeyboardReview Addresses Entering Multiple RecipientsSend to Myself Enter a Mail Subject Using the Navigation Keys select Yes. Then press EnterSelect a File Type Mail Subject displaysOriginal Type Sided Color Original Resolution Basic E-mail FeaturesResolution New Special E-mail FeaturesGroup Mail Use to delete an existing EditYes and press Enter SendLocal Address Book Individual Print AddressBook GroupCan enter is Using the Global Address BookMail Fax Guides to the size required Faxing ProcedureSelect the Fax key Fax mode Fax key remains illuminated When selectedPress the Fax key to activate Fax KeyEnter the Fax Number Lighten/Darken Original Type Sided Color ResolutionJob Status Enter Navigation Keys Job StatusKeypad Dialing Dialing MethodsSpeed Dialing Group DialingRedial Manual group dialingManual Dialing Press Fax Basic Fax FeaturesSelect if your original is Press Fax Sided Required and press EnterSuper Fine Super Fine resolutionFine Toll Save Special Fax FeaturesMemory Fax Delay FaxTX Poll Priority FaxPolling Batch TX PollStoring Documents in a Mailbox MailboxPrinting Mailbox Contents Deleting Mailbox Contents Enter the passcode for the mailbox and press Enter Polling from a MailboxMailbox Send Mailbox No Sending to a MailboxChanging the Fax Setup Options Fax Setup OptionsUsing the Fax Setup Options Starting on page 6-20 customizeFax Setup Options Speed Dials On-Err Group DialsMSG Confirm Low Up to 5 digitsHigh Off PrintTone Pulse Dial ModeSelects the default dial mode Print Requiring printing Select Print or Print Setup from the File menuPrinting a Document Accessing Printer Settings Printer SettingsWindows 95/98/Me Windows NTWindows XP PCL Driver Layout Tab Paper Tab Toner Save Mode Print Quality ModeImage Options Tab Image QualityPrint Order Output Options TabUse Print Fonts CollateWatermark Tab Add, Update and DeleteCurrent Watermarks Font AttributesAbout Tab PostScript Driver Flip on Long Edge Rotated LandscapeFlip on Short Edge OrderPaper Source Paper / Quality TabScan Twain Scanner Program Open the Image Editing Application Scanning ProcedureSelect the Scan Features Select Scan Select PreviewSave the Image PreviewScan Machine Administration Options starting on Using the Machine SetupBottom edge of each To be printed on each page of each receivedTransmission. The information is printed on Whether the machine uses a 12 or 24 hour Use to set the USB speed. Fast is the defaultUse to enter the fax number and name Actual size. Margins can be set between 30mm Reports Available ReportsReport is processed and printed Printing ReportsUse the following instructions to print a report ControlCentre Installing ControlCentreRunning ControlCentre ControlCentre screen displaysPCL Using ControlCentreAdvanced Tab Settings TabPhonebook Tab Using Firmware Update TabInformation Tab Number of printsPrinter Tab Click on the Printer tab to set default print optionsPCL Tab Click on the PCL tab to set options for PCL printingPostScript Tab Flash Font and Macro TabCreating Departments Enter the Master Access CodeDepartment Codes Keys and press Enter Printing Department DataSelect the required report and press Enter System Admin Tools Department PrintSelect Management using Select Department usingManaging Departments Navigation Keys and pressTo remove a Department Code, select Code and press Enter To enable Department Mode, select On and press EnterChanging the Master Code To change the Master Code Passcode Protection Enable Passcode ProtectionPress the Machine Status key To enter the new passcodeEnter Enter the existing passcode and press Enter Change the PasscodeClearing the Memory Clear MemoryCheck the Serial Number Maintenance ToolsMaintenance Serial Number Notify Toner Low Machine New DrumButton Clean DrumXerox WorkCentre M20 or M20i will print a special cleaning Select the required Counter and press Enter Billing CountersSystem Admin Tools Auxiliary Access Enabling or Disabling Auxiliary AccessMachine Administration Maintenance Open the Document Feeder CleaningCVT Glass Close the Document FeederOutside Areas of the Machine Control Panel and LCDEurope USA and Canada Ordering SuppliesToner Cartridge Drum CartridgeCustomer Replaceable Units Toner Save ModeToner Cartridge Expected Cartridge LifeMachine returns to standby To Re-distribute the TonerSetting the Product to Send Toner Low Information Replacing the Drum Cartridge Drum CartridgeMaintenance Reinstall the toner cartridge, then Troubleshooting General Document Jams Fault ClearanceInput Misfeed CoverClose the Document Feeder top cover Exit MisfeedFeeder Close the Document Feeder and reload the documents Roller MisfeedPaper Jams When pulled, pull the releasePaper Feed Area Lever to open the side coverOpen the front cover Pull down on the Fuser Lever Paper Exit AreaClose the cover Close the front cover and side cover Turn the Jam Remove Lever back to the original positionBypass Tray Jam Sided JamRemove the jammed paper Paper out of the machineCustomer Support LCD Error Messages LSU Error Line ErrorPolling Error Non-Xerox Toner CartNo. Not Assigned Power FailureNo Paper RX Tray FullCopying Problems Problem and Solutions ChartsPrinting Problems Printing is too slow Half of the page is blankIrregular faded patches Black stainingMail Problems Smtp Server Conn ErrorInvalid Server or Port Failure Smtp DNS DomainFaxing Problems Solution Chart Even if Start is pressed Originals cannot be receivedPaper is not collated Received original is printedSpecifications Specifications Emulation Printer SpecificationsFax Specifications Scanner and Copier Specifications General Specifications Plain paper, OHP film, Label, Envelope, Card, Postcard Paper typesAvailable Paper Type L mm L InchSource Media Types Sizes Thickness Folio 16lb ~ 24lbInput Source Numerics IndexIndex Test Scan Paper Specification 10-7 Canada 1-5,11-10