Xerox M20/M20i Originals cannot be received, Even if Start is pressed, Paper is not collated

Troubleshooting	PROBLEM	SUGGESTED SOLUTION
	Originals cannot be received	Ensure the bell rings before picking up the handset.
	even if [Start] is pressed	Ensure the handset is not replaced before pressing [Start]. When
		answering a call using the handset and a Fax is being received, do
		not replace the handset until [Start] is pressed and the phone line
		switches to the machine.
		Check the telephone cord has not been disconnected.
		Check the power plug has not been unplugged from the power
		outlet.
		Check with the party trying to send the original that there are no
		problems with the remote fax.
	Paper is not collated	Ensure the machine has paper loaded.
		Check if a paper jam has occurred.
	The received original is printed	Check with the party sending the original that the original is a
	dark and is illegible or black	clean copy.
	stripes are printed on the	Check with the party sending the original that the problem is not
	original
		due to a fault or operator error at the remote Fax. For example,
		dirty scan glass or dirty scan lamp.
		If the same problem occurs even when copies are made on the
		machine, clean the drum. Refer to “Maintenance Tools” on page 9-
		25 for instructions.
	Paper is collated but not printed.	Ensure there enough toner.
		Check with the party sending the fax that the original was placed
		correctly when scanned at the remote Fax.

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