Close the front cover and side cover | Xerox M20/M20i manual

Troubleshooting

3

4

5

!Turn the Jam Remove Lever in the direction of the arrow to move the paper to the exit area.

!Gently pull the paper out through the exit area.

!Push the Fuser Lever up.

!Turn the Jam Remove Lever back to the original position.

!Close the front cover and side cover.

Page 11-8

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide

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Xerox M20/M20i manual Turn the Jam Remove Lever back to the original position, Close the front cover and side cover

Contents

CopyCentre C20 WorkCentre M20/M20i User Guide By Xerox Corporation. All rights reserved Table of Contents Paper and Other Media Maintenance 10-1 Page Welcome Xerox WorkCentre M20 IntroductionXerox CopyCentre C20 Xerox WorkCentre M20i Italic Typeface Specification NoteAbout This Guide Bracket Text Typeface Related Information Sources Information available for the products consists Customer Support Safety Welcome Safety Standards Regulatory Information England Telephone Number +44 0 1707 At his own expense Laser SafetyRegulations Electricity at Work Regulations UK only Question My premises AL7 1HE Regulations Europe France IrelandPortugal Finland Italy Spain Fax Send Header Requirements Regulations USAData Coupler Information Welcome Regulations Canada Environmental Compliance Energy Star Getting Started Tape UnpackingScanner Module Starter Toner Cartridge AC Power CordDocumentation WorkCentre M20 and M20i only Models and Options Machine OverviewCopyCentre C20 WorkCentre M20 WorkCentre M20i Guides Document Feeder Document Input Component LocationControl Panel Document Paper Guides Output Tray Bypass Tray Rear View Control Panel Overview Only Job StatusManual Group Speed Dial Use to stop an operation at any time Use to activate a jobConfirmation Side cover Installing Drum and Toner CartridgesUpward until it locks into place Machine firmly until it locks into place Its bag and slide it intoLeft of the slot, until it locks into place Document Feeder Making ConnectionsTelephone Line WorkCentre M20i only USB or Parallel Port Cable WorkCentre M20 and M20i only On I position Powering On the MachineMachine displays ’Warming Up Please Wait...’ Rear Loading PaperGuide Do not fill above the Maximum Fill Line Corner SnubbersMax Fill Line Getting Started Help List Printing... displays Help ListMenu/Exit Enter Press Enter to save your selections Machine SetupEnter Machine Status Off Machine Setup OptionsLTR / A4 / LGL / Folio 15 / 30 / 60 German, Italian Spanish, Portuguese CommEnglish, French Finnish, Norwegian Hour Clock ModeIf the Fax Setup option Auto Reduction is set to Toner Save Workstation Setup Installing SoftwareTest Print or Scan Driver Installation Reboot the Workstation Selection will be confirmed Printers and Faxes window will be displayed Workstation SetupYou will need to configure the printer drivers Properties window will be displayed Click on the Ports tab Test Print Test Print or ScanTest Scan Copy Current Reduction Number of Copies Enlarge Setting Copying ProcedureSelect Copy Mode Select the Paper Supply Navigation Keys Enter Load the OriginalsDocument Feeder Remove all staples and paper clips prior to loading Align with the registration arrow in the rear left corner Select the Copy FeaturesDocument Glass Lower the Document Feeder Numeric Keypad Clear/Clear All Enter the QuantityPress Start Keys Contrast Settings Basic Copy FeaturesFeature Description 25 400% Sided CloneAuto Fit Long Mixed TextPhoto Bypass Paper SupplyMap Bypass Tray Menu/Exit Enter Navigation Keys Special Copy FeaturesID Card Copy Book BinderHoles Border Front BothBack Transparencies Create Booklet Interrupt feature and the Interrupt Using InterruptMode. Press the Copy key to Activate Copy mode Select Interrupt Select the Interrupt Job Features Numeric Keypad If another urgent job is required repeat the procedureResume Current Job Interrupt Start Compatible Features Feature Copy Paper and Other Media Loading the Paper Trays Using the Paper TraysPreparing Paper for Loading Paper Tray Rear Ensure that the paper is Max Fill Line Corner Snubbers Required tray is lit on the Status Map Using the Bypass TrayPaper Supply key until Status Map Unfold the Paper Support Paper Support Bypass Tray Map Bypass tray is lit on the StatusEnter Paper Supply Display shows Tray 1 Size on the bottom line Press Enter Setting the Paper SizeSelection Paper Tray Bypass Tray Plain paper Media SpecificationsMedia Sizes and Types Envelopes Media Guidelines Paper and Other Media Paper and Other Media Mail Sending an E-mail Select the E-Mail Key and Features Original Type E-mail key Sided Color Resolution Enter the Recipient’s E-mail Address Using the Numeric KeypadEnter the Sender’s Name Alphabet Keyboard Send to Myself Entering Multiple RecipientsReview Addresses Select a File Type Using the Navigation Keys select Yes. Then press EnterEnter a Mail Subject Mail Subject displays Basic E-mail Features Original Type Sided Color Original Resolution Resolution Group Mail Special E-mail FeaturesNew Yes and press Enter EditUse to delete an existing Send Local Address Book Book Print AddressIndividual Group Using the Global Address Book Can enter is Mail Fax Faxing Procedure Guides to the size required Press the Fax key to activate Fax mode Fax key remains illuminated When selectedSelect the Fax key Fax Key Lighten/Darken Original Type Sided Color Resolution Enter the Fax Number Job Status Job Status Enter Navigation Keys Speed Dialing Dialing MethodsKeypad Dialing Group Dialing Manual Dialing Manual group dialingRedial Select if your original is Press Fax Basic Fax FeaturesPress Fax Sided Required and press Enter Fine Super Fine resolutionSuper Fine Special Fax Features Toll Save Delay Fax Memory Fax Polling Priority FaxTX Poll Poll Batch TX Mailbox Storing Documents in a Mailbox Printing Mailbox Contents Deleting Mailbox Contents Polling from a Mailbox Enter the passcode for the mailbox and press Enter Sending to a Mailbox Mailbox Send Mailbox No Using the Fax Setup Options Fax Setup OptionsChanging the Fax Setup Options Starting on page 6-20 customize Fax Setup Options Speed Dials MSG Confirm Group DialsOn-Err High Up to 5 digitsLow Off Print Selects the default dial mode Dial ModeTone Pulse Print Printing a Document Select Print or Print Setup from the File menuRequiring printing Windows 95/98/Me Printer SettingsAccessing Printer Settings Windows NT Windows XP PCL Driver Layout Tab Paper Tab Image Options Tab Print Quality ModeToner Save Mode Image Quality Use Print Fonts Output Options TabPrint Order Collate Current Watermarks Add, Update and DeleteWatermark Tab Font Attributes About Tab PostScript Driver Flip on Short Edge Rotated LandscapeFlip on Long Edge Order Paper / Quality Tab Paper Source Scan Twain Scanner Program Scanning Procedure Open the Image Editing Application Select the Scan Features Save the Image Select PreviewSelect Scan Preview Scan Machine Administration Using the Machine Setup Options starting on Transmission. The information is printed on To be printed on each page of each receivedBottom edge of each Use to enter the fax number and name Use to set the USB speed. Fast is the defaultWhether the machine uses a 12 or 24 hour Actual size. Margins can be set between 30mm Reports Reports Available Use the following instructions to print a report Printing ReportsReport is processed and printed Running ControlCentre Installing ControlCentreControlCentre ControlCentre screen displays Using ControlCentre PCL Settings Tab Advanced Tab Phonebook Tab Information Tab Firmware Update TabUsing Number of prints PCL Tab Click on the Printer tab to set default print optionsPrinter Tab Click on the PCL tab to set options for PCL printing Flash Font and Macro Tab PostScript Tab Department Codes Enter the Master Access CodeCreating Departments Printing Department Data Keys and press Enter System Admin Tools Department Print Select the required report and press Enter Managing Departments Select Department usingSelect Management using Navigation Keys and press To enable Department Mode, select On and press Enter To remove a Department Code, select Code and press Enter Changing the Master Code To change the Master Code Press the Machine Status key Enable Passcode ProtectionPasscode Protection To enter the new passcode Change the Passcode Enter Enter the existing passcode and press Enter Clear Memory Clearing the Memory Maintenance Tools Check the Serial Number Maintenance Serial Number Notify Toner Low New Drum Machine Xerox WorkCentre M20 or M20i will print a special cleaning Clean DrumButton Billing Counters Select the required Counter and press Enter Enabling or Disabling Auxiliary Access System Admin Tools Auxiliary Access Machine Administration Maintenance CVT Glass CleaningOpen the Document Feeder Close the Document Feeder Control Panel and LCD Outside Areas of the Machine Toner Cartridge Ordering SuppliesEurope USA and Canada Drum Cartridge Toner Cartridge Toner Save ModeCustomer Replaceable Units Expected Cartridge Life To Re-distribute the Toner Machine returns to standby Setting the Product to Send Toner Low Information Drum Cartridge Replacing the Drum Cartridge Maintenance Reinstall the toner cartridge, then Troubleshooting General Input Misfeed Fault ClearanceDocument Jams Cover Feeder Exit MisfeedClose the Document Feeder top cover Roller Misfeed Close the Document Feeder and reload the documents Paper Feed Area When pulled, pull the releasePaper Jams Lever to open the side cover Close the cover Paper Exit AreaOpen the front cover Pull down on the Fuser Lever Turn the Jam Remove Lever back to the original position Close the front cover and side cover Remove the jammed paper Sided JamBypass Tray Jam Paper out of the machine Customer Support LCD Error Messages Polling Error Line ErrorLSU Error Non-Xerox Toner Cart No Paper Power FailureNo. Not Assigned RX Tray Full Problem and Solutions Charts Copying Problems Printing Problems Irregular faded patches Half of the page is blankPrinting is too slow Black staining Mail Problems Invalid Server or Port ErrorSmtp Server Conn Failure Smtp DNS Domain Faxing Problems Solution Chart Paper is not collated Originals cannot be receivedEven if Start is pressed Received original is printed Specifications Specifications Printer Specifications Emulation Fax Specifications Scanner and Copier Specifications General Specifications Available Paper typesPlain paper, OHP film, Label, Envelope, Card, Postcard Paper Type L mm L Inch Input Source Folio 16lb ~ 24lbSource Media Types Sizes Thickness Index Numerics Index Test Scan Paper Specification 10-7 Canada 1-5,11-10