Xerox M20/M20i manual LCD Error Messages

LCD Error Messages

If an abnormal condition arises in the machine or an incorrect operation is performed, a message indicating the nature of the error is displayed. If this happens, take the corrective action listed in the following table.

DISPLAY	MEANING	SOLUTION
Bypass Jam	The machine detects non	Open the side cover and remove any jammed
	feeding from the bypass	paper.
	tray.	Load paper in the bypass tray.
Comm. Err	The machine has a	Try resending the fax.
	problem in
	communication.
Document Jam	The loaded document has	Clear the document jam. Refer to “Document
	jammed in the Document	Jams” on page 11-3
	Feeder.
Door Open	The side cover is not	Close the side cover until it locks into place.
	securely latched.
Drum Warning	The drum cartridge is	Ensure a replacement cartridge is in stock.
	near the end of life.	Replace the Drum cartridge when copy/print
		quality is degraded. This may show up as dark
		marks on the edge of the page. Refer to “Drum
		Cartridge” on page 10-8.
Duplex Jam	Paper has jammed in the	Clear the jam. Refer to “2 Sided Jam” on page
	middle of 2 Sided printing.	11-9.
Drum Empty	The drum cartridge is	Replace the drum cartridge. Refer to “Drum
	empty	Cartridge” on page 10-8.
Fuser Error, Open Heat	There is a problem in the	Unplug the power cord and plug it back in. If the
Error, Heating Error and	fuser unit.	problem still persists, please call for service.
Overheat
Group Not Available	You have tried to select a	Try again. Check location for a group.
	group.
Incompatible	Remote party did not
	have the requested
	feature such as polling.

Troubleshooting

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 11-11