Xerox M20/M20i manual Printing Problems

CONDITION	SUGGESTED SOLUTION	Troubleshooting
Frequent copy paper jams	Fan the stack of paper, then turn it over in the tray. Replace paper
	in paper tray with a fresh supply. Check/adjust paper guides.
	Ensure that the paper is the proper paper weight 80 g/m2 (20 lb)
	bond paper is recommended.
	Check for copy paper or pieces of copy paper remaining in the
	product after a paper jam has been cleared.
Toner yield is lower than	Toner may be lodged in the cartridge. Remove the toner cartridge.
expected and TONER LOW	Shake the toner cartridge and tap along the top of the toner
message appears in the LCD	cartridge over a waste receptacle. Take care not to touch the
	exposed toner on the left side of the cartridge.
Fewer copies from the Toner	Originals contain pictures, solids, or heavy lines. Originals are
Cartridge than expected	forms, newsletters, books etc. The product is being powered on
	and off frequently. The Document Feeder is being left open while
	copies are being made.

Printing Problems

PROBLEM	PROBABLE CAUSE	SUGGESTED SOLUTION
The product does not	The IEEE-1284 parallel	Check the cable connection.
print	cable or USB cable is not
	connected properly.
	The IEEE-1284 parallel	Check the cable with a computer and printer
	cable or USB cable is	that work. If printing is still not possible, replace
	defective.	the cable.
	The port setting is	Check the printer settings in the Windows
	incorrect.	Control Panel to ensure that the print job is
		being sent to the correct port. (For Example:
		LPT1.)
	The toner and drum	Check that the toner and drum cartridges are
	cartridges are not	installed properly.
	installed properly.
	The printer driver may not	Reinstall the software.
	be installed properly.
	The parallel port cable	Use an IEEE-1284 compliant parallel port cable.
	specifications may not be
	correct.

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 11-15