Xerox M20/M20i manual Faxing Problems Solution Chart

PROBLEM	PROBABLE CAUSE	SUGGESTED SOLUTION	Troubleshooting
Invalid Email ID	Displayed when the E-	Ensure the E-mail address does not have any
	mail ID is invalid	spaces in between and that it does not start with
		special characters such as + or @ and that the
		ID only contains one @ symbol.
Enter Again	Displayed when an
	attempt is made to enter
	an invalid Group number.
Configured Already	Displayed when an
	attempt is made to
	configure and already
	configured Group.
Invalid Login	Displayed when Login	Ensure the login information and password are
	and/or password are	valid and entered accurately.
	invalid or do not
	correspond.

Faxing Problems Solution Chart

PROBLEM	SUGGESTED SOLUTION
Originals are fed diagonally	Ensure the Document Guides are adjusted to the width of the
(skewed)	original being fed.
	Check the original meets the conditions established for use with
	this device.
The original is not being printed	Ensure the originals were placed face-up in the Document Feeder
on the paper of the remote Fax	or face-down on the Document Glass.
even though it is being sent
Originals are not sent even if	Check that the remote Fax is compatible with the machine. This
operations are carried out	machine supports G3 communications but not G4
normally	communications.

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