Faxing Problems Solution Chart | Xerox M20/M20i instruction

PROBLEM	PROBABLE CAUSE	SUGGESTED SOLUTION	Troubleshooting
PROBLEM	PROBABLE CAUSE	SUGGESTED SOLUTION

Invalid Email ID	Displayed when the E-	Ensure the E-mail address does not have any
	mail ID is invalid	spaces in between and that it does not start with
		special characters such as + or @ and that the
		ID only contains one @ symbol.

Enter Again	Displayed when an
	attempt is made to enter
	an invalid Group number.

Configured Already	Displayed when an
	attempt is made to
	configure and already
	configured Group.

Invalid Login	Displayed when Login	Ensure the login information and password are
	and/or password are	valid and entered accurately.
	invalid or do not
	correspond.

Faxing Problems Solution Chart

PROBLEM	SUGGESTED SOLUTION

Originals are fed diagonally	Ensure the Document Guides are adjusted to the width of the
(skewed)	original being fed.
	Check the original meets the conditions established for use with
	this device.

The original is not being printed	Ensure the originals were placed face-up in the Document Feeder
on the paper of the remote Fax	or face-down on the Document Glass.
even though it is being sent

Originals are not sent even if	Check that the remote Fax is compatible with the machine. This
operations are carried out	machine supports G3 communications but not G4
normally	communications.

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide

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Xerox M20/M20i manual Faxing Problems Solution Chart

Contents

CopyCentre C20 WorkCentre M20/M20i User Guide By Xerox Corporation. All rights reserved Table of Contents Paper and Other Media Maintenance 10-1 Page Welcome Xerox CopyCentre C20 IntroductionXerox WorkCentre M20 Xerox WorkCentre M20i About This Guide Specification NoteItalic Typeface Bracket Text Typeface Information available for the products consists Related Information Sources Customer Support Safety Welcome Safety Standards England Telephone Number +44 0 1707 Regulatory Information Laser Safety At his own expenseRegulations Question Electricity at Work Regulations UK only My premises AL7 1HE France IrelandPortugal Finland Italy Spain Regulations Europe Regulations USA Fax Send Header RequirementsData Coupler Information Welcome Regulations Canada Energy Star Environmental Compliance Getting Started Unpacking TapeScanner Module Documentation AC Power CordStarter Toner Cartridge WorkCentre M20 and M20i only Machine Overview Models and OptionsCopyCentre C20 WorkCentre M20 WorkCentre M20i Component Location Guides Document Feeder Document InputControl Panel Document Paper Guides Output Tray Bypass Tray Rear View Control Panel Overview Manual Group Job StatusOnly Speed Dial Use to activate a job Use to stop an operation at any timeConfirmation Installing Drum and Toner Cartridges Side coverUpward until it locks into place Its bag and slide it into Machine firmly until it locks into placeLeft of the slot, until it locks into place Making Connections Document FeederTelephone Line WorkCentre M20i only WorkCentre M20 and M20i only USB or Parallel Port Cable Powering On the Machine On I positionMachine displays ’Warming Up Please Wait...’ Loading Paper RearGuide Corner Snubbers Do not fill above the Maximum Fill LineMax Fill Line Getting Started Help List Help List Printing... displaysMenu/Exit Enter Machine Setup Press Enter to save your selectionsEnter Machine Status LTR / A4 / LGL / Folio Machine Setup OptionsOff 15 / 30 / 60 English, French CommGerman, Italian Spanish, Portuguese Finnish, Norwegian If the Fax Setup option Auto Reduction is set to Clock ModeHour Toner Save Installing Software Workstation SetupTest Print or Scan Driver Installation Selection will be confirmed Reboot the Workstation You will need to configure the printer drivers Workstation SetupPrinters and Faxes window will be displayed Properties window will be displayed Click on the Ports tab Test Print or Scan Test PrintTest Scan Copy Select Copy Mode Copying ProcedureCurrent Reduction Number of Copies Enlarge Setting Select the Paper Supply Document Feeder Load the OriginalsNavigation Keys Enter Remove all staples and paper clips prior to loading Document Glass Select the Copy FeaturesAlign with the registration arrow in the rear left corner Lower the Document Feeder Press Start Enter the QuantityNumeric Keypad Clear/Clear All Keys Feature Description Basic Copy FeaturesContrast Settings 25 400% Auto Fit CloneSided Long Text MixedPhoto Map Paper SupplyBypass Bypass Tray Special Copy Features Menu/Exit Enter Navigation KeysID Card Copy Holes BinderBook Border Both FrontBack Create Booklet Transparencies Mode. Press the Copy key to Activate Copy mode Using InterruptInterrupt feature and the Interrupt Select Interrupt Select the Interrupt Job Features Resume Current Job If another urgent job is required repeat the procedureNumeric Keypad Interrupt Start Feature Compatible Features Copy Paper and Other Media Preparing Paper for Loading Using the Paper TraysLoading the Paper Trays Paper Tray Rear Max Fill Line Corner Snubbers Ensure that the paper is Paper Supply key until Using the Bypass TrayRequired tray is lit on the Status Map Status Map Paper Support Bypass Tray Unfold the Paper Support Bypass tray is lit on the Status MapEnter Paper Supply Setting the Paper Size Display shows Tray 1 Size on the bottom line Press EnterSelection Media Sizes and Types Media SpecificationsPaper Tray Bypass Tray Plain paper Envelopes Media Guidelines Paper and Other Media Paper and Other Media Mail Sending an E-mail Original Type E-mail key Sided Color Resolution Select the E-Mail Key and Features Enter the Sender’s Name Using the Numeric KeypadEnter the Recipient’s E-mail Address Alphabet Keyboard Entering Multiple Recipients Send to MyselfReview Addresses Enter a Mail Subject Using the Navigation Keys select Yes. Then press EnterSelect a File Type Mail Subject displays Original Type Sided Color Original Resolution Basic E-mail Features Resolution Special E-mail Features Group MailNew Use to delete an existing EditYes and press Enter Send Local Address Book Individual Print AddressBook Group Can enter is Using the Global Address Book Mail Fax Guides to the size required Faxing Procedure Select the Fax key Fax mode Fax key remains illuminated When selectedPress the Fax key to activate Fax Key Enter the Fax Number Lighten/Darken Original Type Sided Color Resolution Job Status Enter Navigation Keys Job Status Keypad Dialing Dialing MethodsSpeed Dialing Group Dialing Manual group dialing Manual DialingRedial Press Fax Basic Fax FeaturesSelect if your original is Press Fax Sided Required and press Enter Super Fine resolution FineSuper Fine Toll Save Special Fax Features Memory Fax Delay Fax Priority Fax PollingTX Poll Batch TX Poll Storing Documents in a Mailbox Mailbox Printing Mailbox Contents Deleting Mailbox Contents Enter the passcode for the mailbox and press Enter Polling from a Mailbox Mailbox Send Mailbox No Sending to a Mailbox Changing the Fax Setup Options Fax Setup OptionsUsing the Fax Setup Options Starting on page 6-20 customize Fax Setup Options Speed Dials Group Dials MSG ConfirmOn-Err Low Up to 5 digitsHigh Off Print Dial Mode Selects the default dial modeTone Pulse Print Select Print or Print Setup from the File menu Printing a DocumentRequiring printing Accessing Printer Settings Printer SettingsWindows 95/98/Me Windows NT Windows XP PCL Driver Layout Tab Paper Tab Toner Save Mode Print Quality ModeImage Options Tab Image Quality Print Order Output Options TabUse Print Fonts Collate Watermark Tab Add, Update and DeleteCurrent Watermarks Font Attributes About Tab PostScript Driver Flip on Long Edge Rotated LandscapeFlip on Short Edge Order Paper Source Paper / Quality Tab Scan Twain Scanner Program Open the Image Editing Application Scanning Procedure Select the Scan Features Select Scan Select PreviewSave the Image Preview Scan Machine Administration Options starting on Using the Machine Setup To be printed on each page of each received Transmission. The information is printed onBottom edge of each Use to set the USB speed. Fast is the default Use to enter the fax number and nameWhether the machine uses a 12 or 24 hour Actual size. Margins can be set between 30mm Reports Available Reports Printing Reports Use the following instructions to print a reportReport is processed and printed ControlCentre Installing ControlCentreRunning ControlCentre ControlCentre screen displays PCL Using ControlCentre Advanced Tab Settings Tab Phonebook Tab Using Firmware Update TabInformation Tab Number of prints Printer Tab Click on the Printer tab to set default print optionsPCL Tab Click on the PCL tab to set options for PCL printing PostScript Tab Flash Font and Macro Tab Enter the Master Access Code Department CodesCreating Departments Keys and press Enter Printing Department Data Select the required report and press Enter System Admin Tools Department Print Select Management using Select Department usingManaging Departments Navigation Keys and press To remove a Department Code, select Code and press Enter To enable Department Mode, select On and press Enter Changing the Master Code To change the Master Code Passcode Protection Enable Passcode ProtectionPress the Machine Status key To enter the new passcode Enter Enter the existing passcode and press Enter Change the Passcode Clearing the Memory Clear Memory Check the Serial Number Maintenance Tools Maintenance Serial Number Notify Toner Low Machine New Drum Clean Drum Xerox WorkCentre M20 or M20i will print a special cleaningButton Select the required Counter and press Enter Billing Counters System Admin Tools Auxiliary Access Enabling or Disabling Auxiliary Access Machine Administration Maintenance Open the Document Feeder CleaningCVT Glass Close the Document Feeder Outside Areas of the Machine Control Panel and LCD Europe USA and Canada Ordering SuppliesToner Cartridge Drum Cartridge Customer Replaceable Units Toner Save ModeToner Cartridge Expected Cartridge Life Machine returns to standby To Re-distribute the Toner Setting the Product to Send Toner Low Information Replacing the Drum Cartridge Drum Cartridge Maintenance Reinstall the toner cartridge, then Troubleshooting General Document Jams Fault ClearanceInput Misfeed Cover Exit Misfeed FeederClose the Document Feeder top cover Close the Document Feeder and reload the documents Roller Misfeed Paper Jams When pulled, pull the releasePaper Feed Area Lever to open the side cover Paper Exit Area Close the coverOpen the front cover Pull down on the Fuser Lever Close the front cover and side cover Turn the Jam Remove Lever back to the original position Bypass Tray Jam Sided JamRemove the jammed paper Paper out of the machine Customer Support LCD Error Messages LSU Error Line ErrorPolling Error Non-Xerox Toner Cart No. Not Assigned Power FailureNo Paper RX Tray Full Copying Problems Problem and Solutions Charts Printing Problems Printing is too slow Half of the page is blankIrregular faded patches Black staining Mail Problems Smtp Server Conn ErrorInvalid Server or Port Failure Smtp DNS Domain Faxing Problems Solution Chart Even if Start is pressed Originals cannot be receivedPaper is not collated Received original is printed Specifications Specifications Emulation Printer Specifications Fax Specifications Scanner and Copier Specifications General Specifications Plain paper, OHP film, Label, Envelope, Card, Postcard Paper typesAvailable Paper Type L mm L Inch Folio 16lb ~ 24lb Input SourceSource Media Types Sizes Thickness Numerics Index Index Test Scan Paper Specification 10-7 Canada 1-5,11-10