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Xerox M20/M20i manual Troubleshooting

Models: M20/M20i

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11 Troubleshooting

If a problem occurs on your machine, the instructions in this chapter will enable you to identify and clear the fault, or locate further assistance.

! General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-2

! Fault Clearance . . . . . . . . . . . . . . . . . . . . . . . . . . 11-3

! Customer Support . . . . . . . . . . . . . . . . . . . . . . . 11-10

! LCD Error Messages . . . . . . . . . . . . . . . . . . . . . 11-11

! Problem and Solutions Charts. . . . . . . . . . . . . . 11-14

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide

Page 11-1

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Xerox M20/M20i manual Troubleshooting

Contents

CopyCentre C20 WorkCentre M20/M20i User Guide By Xerox Corporation. All rights reserved Table of Contents Paper and Other Media Maintenance 10-1 Page Welcome Xerox WorkCentre M20i IntroductionXerox CopyCentre C20 Xerox WorkCentre M20Bracket Text Typeface Specification NoteAbout This Guide Italic TypefaceInformation available for the products consists Related Information SourcesCustomer Support Safety Welcome Safety Standards England Telephone Number +44 0 1707 Regulatory InformationLaser Safety At his own expenseRegulations Question Electricity at Work Regulations UK onlyMy premises AL7 1HE France IrelandPortugal Finland Italy Spain Regulations EuropeRegulations USA Fax Send Header RequirementsData Coupler Information Welcome Regulations Canada Energy Star Environmental ComplianceGetting Started Unpacking TapeScanner Module WorkCentre M20 and M20i only AC Power CordDocumentation Starter Toner CartridgeMachine Overview Models and OptionsCopyCentre C20 WorkCentre M20 WorkCentre M20i Component Location Guides Document Feeder Document InputControl Panel Document Paper Guides Output Tray Bypass Tray Rear View Control Panel Overview Speed Dial Job StatusManual Group OnlyUse to activate a job Use to stop an operation at any timeConfirmation Installing Drum and Toner Cartridges Side coverUpward until it locks into place Its bag and slide it into Machine firmly until it locks into placeLeft of the slot, until it locks into place Making Connections Document FeederTelephone Line WorkCentre M20i only WorkCentre M20 and M20i only USB or Parallel Port CablePowering On the Machine On I positionMachine displays ’Warming Up Please Wait...’ Loading Paper RearGuide Corner Snubbers Do not fill above the Maximum Fill LineMax Fill Line Getting Started Help List Help List Printing... displaysMenu/Exit Enter Machine Setup Press Enter to save your selectionsEnter Machine Status 15 / 30 / 60 Machine Setup OptionsLTR / A4 / LGL / Folio OffFinnish, Norwegian CommEnglish, French German, Italian Spanish, PortugueseToner Save Clock ModeIf the Fax Setup option Auto Reduction is set to HourInstalling Software Workstation SetupTest Print or Scan Driver Installation Selection will be confirmed Reboot the WorkstationProperties window will be displayed Workstation SetupYou will need to configure the printer drivers Printers and Faxes window will be displayedClick on the Ports tab Test Print or Scan Test PrintTest Scan Copy Select the Paper Supply Copying ProcedureSelect Copy Mode Current Reduction Number of Copies Enlarge SettingRemove all staples and paper clips prior to loading Load the OriginalsDocument Feeder Navigation Keys EnterLower the Document Feeder Select the Copy FeaturesDocument Glass Align with the registration arrow in the rear left cornerKeys Enter the QuantityPress Start Numeric Keypad Clear/Clear All25 400% Basic Copy FeaturesFeature Description Contrast SettingsLong CloneAuto Fit SidedText MixedPhoto Bypass Tray Paper SupplyMap BypassSpecial Copy Features Menu/Exit Enter Navigation KeysID Card Copy Border BinderHoles BookBoth FrontBack Create Booklet TransparenciesSelect Interrupt Using InterruptMode. Press the Copy key to Activate Copy mode Interrupt feature and the InterruptSelect the Interrupt Job Features Interrupt Start If another urgent job is required repeat the procedureResume Current Job Numeric KeypadFeature Compatible FeaturesCopy Paper and Other Media Paper Tray Using the Paper TraysPreparing Paper for Loading Loading the Paper TraysRear Max Fill Line Corner Snubbers Ensure that the paper isStatus Map Using the Bypass TrayPaper Supply key until Required tray is lit on the Status MapPaper Support Bypass Tray Unfold the Paper SupportBypass tray is lit on the Status MapEnter Paper Supply Setting the Paper Size Display shows Tray 1 Size on the bottom line Press EnterSelection Envelopes Media SpecificationsMedia Sizes and Types Paper Tray Bypass Tray Plain paperMedia Guidelines Paper and Other Media Paper and Other Media Mail Sending an E-mail Original Type E-mail key Sided Color Resolution Select the E-Mail Key and FeaturesAlphabet Keyboard Using the Numeric KeypadEnter the Sender’s Name Enter the Recipient’s E-mail AddressEntering Multiple Recipients Send to MyselfReview Addresses Mail Subject displays Using the Navigation Keys select Yes. Then press EnterEnter a Mail Subject Select a File TypeOriginal Type Sided Color Original Resolution Basic E-mail FeaturesResolution Special E-mail Features Group MailNew Send EditUse to delete an existing Yes and press EnterLocal Address Book Group Print AddressIndividual BookCan enter is Using the Global Address BookMail Fax Guides to the size required Faxing ProcedureFax Key Fax mode Fax key remains illuminated When selectedSelect the Fax key Press the Fax key to activateEnter the Fax Number Lighten/Darken Original Type Sided Color ResolutionJob Status Enter Navigation Keys Job StatusGroup Dialing Dialing MethodsKeypad Dialing Speed DialingManual group dialing Manual DialingRedial Sided Required and press Enter Basic Fax FeaturesPress Fax Select if your original is Press FaxSuper Fine resolution FineSuper Fine Toll Save Special Fax FeaturesMemory Fax Delay FaxPriority Fax PollingTX Poll Batch TX PollStoring Documents in a Mailbox MailboxPrinting Mailbox Contents Deleting Mailbox Contents Enter the passcode for the mailbox and press Enter Polling from a MailboxMailbox Send Mailbox No Sending to a MailboxStarting on page 6-20 customize Fax Setup OptionsChanging the Fax Setup Options Using the Fax Setup OptionsFax Setup Options Speed Dials Group Dials MSG ConfirmOn-Err Off Print Up to 5 digitsLow HighDial Mode Selects the default dial modeTone Pulse Print Select Print or Print Setup from the File menu Printing a DocumentRequiring printing Windows NT Printer SettingsAccessing Printer Settings Windows 95/98/MeWindows XP PCL Driver Layout Tab Paper Tab Image Quality Print Quality ModeToner Save Mode Image Options TabCollate Output Options TabPrint Order Use Print FontsFont Attributes Add, Update and DeleteWatermark Tab Current WatermarksAbout Tab PostScript Driver Order Rotated LandscapeFlip on Long Edge Flip on Short EdgePaper Source Paper / Quality TabScan Twain Scanner Program Open the Image Editing Application Scanning ProcedureSelect the Scan Features Preview Select PreviewSelect Scan Save the ImageScan Machine Administration Options starting on Using the Machine SetupTo be printed on each page of each received Transmission. The information is printed onBottom edge of each Use to set the USB speed. Fast is the default Use to enter the fax number and nameWhether the machine uses a 12 or 24 hour Actual size. Margins can be set between 30mm Reports Available ReportsPrinting Reports Use the following instructions to print a reportReport is processed and printed ControlCentre screen displays Installing ControlCentreControlCentre Running ControlCentrePCL Using ControlCentreAdvanced Tab Settings TabPhonebook Tab Number of prints Firmware Update TabUsing Information TabClick on the PCL tab to set options for PCL printing Click on the Printer tab to set default print optionsPrinter Tab PCL TabPostScript Tab Flash Font and Macro TabEnter the Master Access Code Department CodesCreating Departments Keys and press Enter Printing Department DataSelect the required report and press Enter System Admin Tools Department PrintNavigation Keys and press Select Department usingSelect Management using Managing DepartmentsTo remove a Department Code, select Code and press Enter To enable Department Mode, select On and press EnterChanging the Master Code To change the Master Code To enter the new passcode Enable Passcode ProtectionPasscode Protection Press the Machine Status keyEnter Enter the existing passcode and press Enter Change the PasscodeClearing the Memory Clear MemoryCheck the Serial Number Maintenance ToolsMaintenance Serial Number Notify Toner Low Machine New DrumClean Drum Xerox WorkCentre M20 or M20i will print a special cleaningButton Select the required Counter and press Enter Billing CountersSystem Admin Tools Auxiliary Access Enabling or Disabling Auxiliary AccessMachine Administration Maintenance Close the Document Feeder CleaningOpen the Document Feeder CVT GlassOutside Areas of the Machine Control Panel and LCDDrum Cartridge Ordering SuppliesEurope USA and Canada Toner CartridgeExpected Cartridge Life Toner Save ModeCustomer Replaceable Units Toner CartridgeMachine returns to standby To Re-distribute the TonerSetting the Product to Send Toner Low Information Replacing the Drum Cartridge Drum CartridgeMaintenance Reinstall the toner cartridge, then Troubleshooting General Cover Fault ClearanceDocument Jams Input MisfeedExit Misfeed FeederClose the Document Feeder top cover Close the Document Feeder and reload the documents Roller MisfeedLever to open the side cover When pulled, pull the releasePaper Jams Paper Feed AreaPaper Exit Area Close the coverOpen the front cover Pull down on the Fuser Lever Close the front cover and side cover Turn the Jam Remove Lever back to the original positionPaper out of the machine Sided JamBypass Tray Jam Remove the jammed paperCustomer Support LCD Error Messages Non-Xerox Toner Cart Line ErrorLSU Error Polling ErrorRX Tray Full Power FailureNo. Not Assigned No PaperCopying Problems Problem and Solutions ChartsPrinting Problems Black staining Half of the page is blankPrinting is too slow Irregular faded patchesMail Problems Failure Smtp DNS Domain ErrorSmtp Server Conn Invalid Server or PortFaxing Problems Solution Chart Received original is printed Originals cannot be receivedEven if Start is pressed Paper is not collatedSpecifications Specifications Emulation Printer SpecificationsFax Specifications Scanner and Copier Specifications General Specifications Paper Type L mm L Inch Paper typesPlain paper, OHP film, Label, Envelope, Card, Postcard AvailableFolio 16lb ~ 24lb Input SourceSource Media Types Sizes Thickness Numerics IndexIndex Test Scan Paper Specification 10-7 Canada 1-5,11-10