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Xerox M20/M20i manual Paper Jams, Paper Feed Area, When pulled, pull the release

Models: M20/M20i

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Troubleshooting

Paper Jams

If paper jams occur, ‘Paper Jam’ appears on the display and the Paper Jam or Paper Tray LED on the Status Map will flash to indicate the problem area. Follow the steps below to clear the jam. To avoid tearing paper, pull the jammed paper out gently and slowly.

Paper Feed Area

If the paper jams in the feed area ’Paper Jam 0’ appears on the display.

1	! Pull out the Paper Tray.
	! When the tray is fully out, lift the

front part of the tray slightly to release the tray from the machine.

2	! Remove the jammed paper by
	! Remove the jammed paper by
	gently pulling it straight out.

!Once you remove the jammed paper, open the side cover and close it to clear the ’Paper Jam 0’ message from the display.

3	! If there is any resistance and the
	! If there is any resistance and the
	paper does not move immediately
	when pulled, pull the release
	lever to open the side cover.

!Carefully remove the misfed paper in the direction shown.

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Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide

Image 188

Xerox M20/M20i manual Paper Jams, Paper Feed Area, When pulled, pull the release, Lever to open the side cover

Contents

CopyCentre C20 WorkCentre M20/M20i User Guide By Xerox Corporation. All rights reserved Table of Contents Paper and Other Media Maintenance 10-1 Page Welcome Introduction Xerox CopyCentre C20Xerox WorkCentre M20 Xerox WorkCentre M20iSpecification Note About This GuideItalic Typeface Bracket Text TypefaceRelated Information Sources Information available for the products consistsCustomer Support Safety Welcome Safety Standards Regulatory Information England Telephone Number +44 0 1707Regulations Laser SafetyAt his own expense Electricity at Work Regulations UK only QuestionMy premises AL7 1HE Regulations Europe France IrelandPortugal Finland Italy SpainData Coupler Information Regulations USAFax Send Header Requirements Welcome Regulations Canada Environmental Compliance Energy StarGetting Started Scanner Module UnpackingTape AC Power Cord DocumentationStarter Toner Cartridge WorkCentre M20 and M20i onlyCopyCentre C20 WorkCentre M20 WorkCentre M20i Machine OverviewModels and Options Control Panel Document Paper Guides Output Tray Bypass Tray Component LocationGuides Document Feeder Document Input Rear View Control Panel Overview Job Status Manual GroupOnly Speed DialConfirmation Use to activate a jobUse to stop an operation at any time Upward until it locks into place Installing Drum and Toner CartridgesSide cover Left of the slot, until it locks into place Its bag and slide it intoMachine firmly until it locks into place Telephone Line WorkCentre M20i only Making ConnectionsDocument Feeder USB or Parallel Port Cable WorkCentre M20 and M20i onlyMachine displays ’Warming Up Please Wait...’ Powering On the MachineOn I position Guide Loading PaperRear Max Fill Line Corner SnubbersDo not fill above the Maximum Fill Line Getting Started Menu/Exit Enter Help ListHelp List Printing... displays Enter Machine Status Machine SetupPress Enter to save your selections Machine Setup Options LTR / A4 / LGL / FolioOff 15 / 30 / 60Comm English, FrenchGerman, Italian Spanish, Portuguese Finnish, NorwegianClock Mode If the Fax Setup option Auto Reduction is set toHour Toner SaveTest Print or Scan Installing SoftwareWorkstation Setup Driver Installation Reboot the Workstation Selection will be confirmedWorkstation Setup You will need to configure the printer driversPrinters and Faxes window will be displayed Properties window will be displayedClick on the Ports tab Test Scan Test Print or ScanTest Print Copy Copying Procedure Select Copy ModeCurrent Reduction Number of Copies Enlarge Setting Select the Paper SupplyLoad the Originals Document FeederNavigation Keys Enter Remove all staples and paper clips prior to loadingSelect the Copy Features Document GlassAlign with the registration arrow in the rear left corner Lower the Document FeederEnter the Quantity Press StartNumeric Keypad Clear/Clear All KeysBasic Copy Features Feature DescriptionContrast Settings 25 400%Clone Auto FitSided LongPhoto TextMixed Paper Supply MapBypass Bypass TrayID Card Copy Special Copy FeaturesMenu/Exit Enter Navigation Keys Binder HolesBook BorderBack BothFront Transparencies Create BookletUsing Interrupt Mode. Press the Copy key to Activate Copy modeInterrupt feature and the Interrupt Select InterruptSelect the Interrupt Job Features If another urgent job is required repeat the procedure Resume Current JobNumeric Keypad Interrupt StartCompatible Features FeatureCopy Paper and Other Media Using the Paper Trays Preparing Paper for LoadingLoading the Paper Trays Paper TrayRear Ensure that the paper is Max Fill Line Corner SnubbersUsing the Bypass Tray Paper Supply key untilRequired tray is lit on the Status Map Status MapUnfold the Paper Support Paper Support Bypass TrayEnter Paper Supply Bypass tray is lit on the StatusMap Selection Setting the Paper SizeDisplay shows Tray 1 Size on the bottom line Press Enter Media Specifications Media Sizes and TypesPaper Tray Bypass Tray Plain paper EnvelopesMedia Guidelines Paper and Other Media Paper and Other Media Mail Sending an E-mail Select the E-Mail Key and Features Original Type E-mail key Sided Color ResolutionUsing the Numeric Keypad Enter the Sender’s NameEnter the Recipient’s E-mail Address Alphabet KeyboardReview Addresses Entering Multiple RecipientsSend to Myself Using the Navigation Keys select Yes. Then press Enter Enter a Mail SubjectSelect a File Type Mail Subject displaysBasic E-mail Features Original Type Sided Color Original ResolutionResolution New Special E-mail FeaturesGroup Mail Edit Use to delete an existingYes and press Enter SendLocal Address Book Print Address IndividualBook GroupUsing the Global Address Book Can enter isMail Fax Faxing Procedure Guides to the size requiredFax mode Fax key remains illuminated When selected Select the Fax keyPress the Fax key to activate Fax KeyLighten/Darken Original Type Sided Color Resolution Enter the Fax NumberJob Status Job Status Enter Navigation KeysDialing Methods Keypad DialingSpeed Dialing Group DialingRedial Manual group dialingManual Dialing Basic Fax Features Press FaxSelect if your original is Press Fax Sided Required and press EnterSuper Fine Super Fine resolutionFine Special Fax Features Toll SaveDelay Fax Memory FaxTX Poll Priority FaxPolling Poll Batch TXMailbox Storing Documents in a MailboxPrinting Mailbox Contents Deleting Mailbox Contents Polling from a Mailbox Enter the passcode for the mailbox and press EnterSending to a Mailbox Mailbox Send Mailbox NoFax Setup Options Changing the Fax Setup OptionsUsing the Fax Setup Options Starting on page 6-20 customizeFax Setup Options Speed Dials On-Err Group DialsMSG Confirm Up to 5 digits LowHigh Off PrintTone Pulse Dial ModeSelects the default dial mode Print Requiring printing Select Print or Print Setup from the File menuPrinting a Document Printer Settings Accessing Printer SettingsWindows 95/98/Me Windows NTWindows XP PCL Driver Layout Tab Paper Tab Print Quality Mode Toner Save ModeImage Options Tab Image QualityOutput Options Tab Print OrderUse Print Fonts CollateAdd, Update and Delete Watermark TabCurrent Watermarks Font AttributesAbout Tab PostScript Driver Rotated Landscape Flip on Long EdgeFlip on Short Edge OrderPaper / Quality Tab Paper SourceScan Twain Scanner Program Scanning Procedure Open the Image Editing ApplicationSelect the Scan Features Select Preview Select ScanSave the Image PreviewScan Machine Administration Using the Machine Setup Options starting onBottom edge of each To be printed on each page of each receivedTransmission. The information is printed on Whether the machine uses a 12 or 24 hour Use to set the USB speed. Fast is the defaultUse to enter the fax number and name Actual size. Margins can be set between 30mm Reports Reports AvailableReport is processed and printed Printing ReportsUse the following instructions to print a report Installing ControlCentre ControlCentreRunning ControlCentre ControlCentre screen displaysUsing ControlCentre PCLSettings Tab Advanced TabPhonebook Tab Firmware Update Tab UsingInformation Tab Number of printsClick on the Printer tab to set default print options Printer TabPCL Tab Click on the PCL tab to set options for PCL printingFlash Font and Macro Tab PostScript TabCreating Departments Enter the Master Access CodeDepartment Codes Printing Department Data Keys and press EnterSystem Admin Tools Department Print Select the required report and press EnterSelect Department using Select Management usingManaging Departments Navigation Keys and pressTo enable Department Mode, select On and press Enter To remove a Department Code, select Code and press EnterChanging the Master Code To change the Master Code Enable Passcode Protection Passcode ProtectionPress the Machine Status key To enter the new passcodeChange the Passcode Enter Enter the existing passcode and press EnterClear Memory Clearing the MemoryMaintenance Tools Check the Serial NumberMaintenance Serial Number Notify Toner Low New Drum MachineButton Clean DrumXerox WorkCentre M20 or M20i will print a special cleaning Billing Counters Select the required Counter and press EnterEnabling or Disabling Auxiliary Access System Admin Tools Auxiliary AccessMachine Administration Maintenance Cleaning Open the Document FeederCVT Glass Close the Document FeederControl Panel and LCD Outside Areas of the MachineOrdering Supplies Europe USA and CanadaToner Cartridge Drum CartridgeToner Save Mode Customer Replaceable UnitsToner Cartridge Expected Cartridge LifeTo Re-distribute the Toner Machine returns to standbySetting the Product to Send Toner Low Information Drum Cartridge Replacing the Drum CartridgeMaintenance Reinstall the toner cartridge, then Troubleshooting General Fault Clearance Document JamsInput Misfeed CoverClose the Document Feeder top cover Exit MisfeedFeeder Roller Misfeed Close the Document Feeder and reload the documentsWhen pulled, pull the release Paper JamsPaper Feed Area Lever to open the side coverOpen the front cover Pull down on the Fuser Lever Paper Exit AreaClose the cover Turn the Jam Remove Lever back to the original position Close the front cover and side coverSided Jam Bypass Tray JamRemove the jammed paper Paper out of the machineCustomer Support LCD Error Messages Line Error LSU ErrorPolling Error Non-Xerox Toner CartPower Failure No. Not AssignedNo Paper RX Tray FullProblem and Solutions Charts Copying ProblemsPrinting Problems Half of the page is blank Printing is too slowIrregular faded patches Black stainingMail Problems Error Smtp Server ConnInvalid Server or Port Failure Smtp DNS DomainFaxing Problems Solution Chart Originals cannot be received Even if Start is pressedPaper is not collated Received original is printedSpecifications Specifications Printer Specifications EmulationFax Specifications Scanner and Copier Specifications General Specifications Paper types Plain paper, OHP film, Label, Envelope, Card, PostcardAvailable Paper Type L mm L InchSource Media Types Sizes Thickness Folio 16lb ~ 24lbInput Source Index NumericsIndex Test Scan Paper Specification 10-7 Canada 1-5,11-10