Maintenance 10-1 | Xerox M20/M20i manual

Clear Memory	9-24
Maintenance Tools	9-25
Enabling or Disabling Auxiliary Access	9-31

10 Maintenance	10-1
Cleaning	10-2
Ordering Supplies	10-4
Customer Replaceable Units	10-5

11 Troubleshooting	11-1
General	11-2
Fault Clearance	11-3
Customer Support	11-10
LCD Error Messages	11-11
Problem and Solutions Charts	11-14

12	Specifications	12-1
	Introduction	12-2
	Printer Specifications	12-3
	Fax Specifications	12-4
	Scanner and Copier Specifications	12-5
	General Specifications	12-6
	Media Specifications	12-7
13	Index	1-1

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide

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Xerox M20/M20i manual Maintenance 10-1

Contents

CopyCentre C20 WorkCentre M20/M20i User Guide By Xerox Corporation. All rights reserved Table of Contents Paper and Other Media Maintenance 10-1 Page Welcome Xerox CopyCentre C20 IntroductionXerox WorkCentre M20 Xerox WorkCentre M20i About This Guide Specification NoteItalic Typeface Bracket Text Typeface Information available for the products consists Related Information Sources Customer Support Safety Welcome Safety Standards England Telephone Number +44 0 1707 Regulatory Information Regulations Laser SafetyAt his own expense Question Electricity at Work Regulations UK only My premises AL7 1HE France IrelandPortugal Finland Italy Spain Regulations Europe Data Coupler Information Regulations USAFax Send Header Requirements Welcome Regulations Canada Energy Star Environmental Compliance Getting Started Scanner Module UnpackingTape Documentation AC Power CordStarter Toner Cartridge WorkCentre M20 and M20i only CopyCentre C20 WorkCentre M20 WorkCentre M20i Machine OverviewModels and Options Control Panel Document Paper Guides Output Tray Bypass Tray Component LocationGuides Document Feeder Document Input Rear View Control Panel Overview Manual Group Job StatusOnly Speed Dial Confirmation Use to activate a jobUse to stop an operation at any time Upward until it locks into place Installing Drum and Toner CartridgesSide cover Left of the slot, until it locks into place Its bag and slide it intoMachine firmly until it locks into place Telephone Line WorkCentre M20i only Making ConnectionsDocument Feeder WorkCentre M20 and M20i only USB or Parallel Port Cable Machine displays ’Warming Up Please Wait...’ Powering On the MachineOn I position Guide Loading PaperRear Max Fill Line Corner SnubbersDo not fill above the Maximum Fill Line Getting Started Menu/Exit Enter Help ListHelp List Printing... displays Enter Machine Status Machine SetupPress Enter to save your selections LTR / A4 / LGL / Folio Machine Setup OptionsOff 15 / 30 / 60 English, French CommGerman, Italian Spanish, Portuguese Finnish, Norwegian If the Fax Setup option Auto Reduction is set to Clock ModeHour Toner Save Test Print or Scan Installing SoftwareWorkstation Setup Driver Installation Selection will be confirmed Reboot the Workstation You will need to configure the printer drivers Workstation SetupPrinters and Faxes window will be displayed Properties window will be displayed Click on the Ports tab Test Scan Test Print or ScanTest Print Copy Select Copy Mode Copying ProcedureCurrent Reduction Number of Copies Enlarge Setting Select the Paper Supply Document Feeder Load the OriginalsNavigation Keys Enter Remove all staples and paper clips prior to loading Document Glass Select the Copy FeaturesAlign with the registration arrow in the rear left corner Lower the Document Feeder Press Start Enter the QuantityNumeric Keypad Clear/Clear All Keys Feature Description Basic Copy FeaturesContrast Settings 25 400% Auto Fit CloneSided Long Photo TextMixed Map Paper SupplyBypass Bypass Tray ID Card Copy Special Copy FeaturesMenu/Exit Enter Navigation Keys Holes BinderBook Border Back BothFront Create Booklet Transparencies Mode. Press the Copy key to Activate Copy mode Using InterruptInterrupt feature and the Interrupt Select Interrupt Select the Interrupt Job Features Resume Current Job If another urgent job is required repeat the procedureNumeric Keypad Interrupt Start Feature Compatible Features Copy Paper and Other Media Preparing Paper for Loading Using the Paper TraysLoading the Paper Trays Paper Tray Rear Max Fill Line Corner Snubbers Ensure that the paper is Paper Supply key until Using the Bypass TrayRequired tray is lit on the Status Map Status Map Paper Support Bypass Tray Unfold the Paper Support Enter Paper Supply Bypass tray is lit on the StatusMap Selection Setting the Paper SizeDisplay shows Tray 1 Size on the bottom line Press Enter Media Sizes and Types Media SpecificationsPaper Tray Bypass Tray Plain paper Envelopes Media Guidelines Paper and Other Media Paper and Other Media Mail Sending an E-mail Original Type E-mail key Sided Color Resolution Select the E-Mail Key and Features Enter the Sender’s Name Using the Numeric KeypadEnter the Recipient’s E-mail Address Alphabet Keyboard Review Addresses Entering Multiple RecipientsSend to Myself Enter a Mail Subject Using the Navigation Keys select Yes. Then press EnterSelect a File Type Mail Subject displays Original Type Sided Color Original Resolution Basic E-mail Features Resolution New Special E-mail FeaturesGroup Mail Use to delete an existing EditYes and press Enter Send Local Address Book Individual Print AddressBook Group Can enter is Using the Global Address Book Mail Fax Guides to the size required Faxing Procedure Select the Fax key Fax mode Fax key remains illuminated When selectedPress the Fax key to activate Fax Key Enter the Fax Number Lighten/Darken Original Type Sided Color Resolution Job Status Enter Navigation Keys Job Status Keypad Dialing Dialing MethodsSpeed Dialing Group Dialing Redial Manual group dialingManual Dialing Press Fax Basic Fax FeaturesSelect if your original is Press Fax Sided Required and press Enter Super Fine Super Fine resolutionFine Toll Save Special Fax Features Memory Fax Delay Fax TX Poll Priority FaxPolling Batch TX Poll Storing Documents in a Mailbox Mailbox Printing Mailbox Contents Deleting Mailbox Contents Enter the passcode for the mailbox and press Enter Polling from a Mailbox Mailbox Send Mailbox No Sending to a Mailbox Changing the Fax Setup Options Fax Setup OptionsUsing the Fax Setup Options Starting on page 6-20 customize Fax Setup Options Speed Dials On-Err Group DialsMSG Confirm Low Up to 5 digitsHigh Off Print Tone Pulse Dial ModeSelects the default dial mode Print Requiring printing Select Print or Print Setup from the File menuPrinting a Document Accessing Printer Settings Printer SettingsWindows 95/98/Me Windows NT Windows XP PCL Driver Layout Tab Paper Tab Toner Save Mode Print Quality ModeImage Options Tab Image Quality Print Order Output Options TabUse Print Fonts Collate Watermark Tab Add, Update and DeleteCurrent Watermarks Font Attributes About Tab PostScript Driver Flip on Long Edge Rotated LandscapeFlip on Short Edge Order Paper Source Paper / Quality Tab Scan Twain Scanner Program Open the Image Editing Application Scanning Procedure Select the Scan Features Select Scan Select PreviewSave the Image Preview Scan Machine Administration Options starting on Using the Machine Setup Bottom edge of each To be printed on each page of each receivedTransmission. The information is printed on Whether the machine uses a 12 or 24 hour Use to set the USB speed. Fast is the defaultUse to enter the fax number and name Actual size. Margins can be set between 30mm Reports Available Reports Report is processed and printed Printing ReportsUse the following instructions to print a report ControlCentre Installing ControlCentreRunning ControlCentre ControlCentre screen displays PCL Using ControlCentre Advanced Tab Settings Tab Phonebook Tab Using Firmware Update TabInformation Tab Number of prints Printer Tab Click on the Printer tab to set default print optionsPCL Tab Click on the PCL tab to set options for PCL printing PostScript Tab Flash Font and Macro Tab Creating Departments Enter the Master Access CodeDepartment Codes Keys and press Enter Printing Department Data Select the required report and press Enter System Admin Tools Department Print Select Management using Select Department usingManaging Departments Navigation Keys and press To remove a Department Code, select Code and press Enter To enable Department Mode, select On and press Enter Changing the Master Code To change the Master Code Passcode Protection Enable Passcode ProtectionPress the Machine Status key To enter the new passcode Enter Enter the existing passcode and press Enter Change the Passcode Clearing the Memory Clear Memory Check the Serial Number Maintenance Tools Maintenance Serial Number Notify Toner Low Machine New Drum Button Clean DrumXerox WorkCentre M20 or M20i will print a special cleaning Select the required Counter and press Enter Billing Counters System Admin Tools Auxiliary Access Enabling or Disabling Auxiliary Access Machine Administration Maintenance Open the Document Feeder CleaningCVT Glass Close the Document Feeder Outside Areas of the Machine Control Panel and LCD Europe USA and Canada Ordering SuppliesToner Cartridge Drum Cartridge Customer Replaceable Units Toner Save ModeToner Cartridge Expected Cartridge Life Machine returns to standby To Re-distribute the Toner Setting the Product to Send Toner Low Information Replacing the Drum Cartridge Drum Cartridge Maintenance Reinstall the toner cartridge, then Troubleshooting General Document Jams Fault ClearanceInput Misfeed Cover Close the Document Feeder top cover Exit MisfeedFeeder Close the Document Feeder and reload the documents Roller Misfeed Paper Jams When pulled, pull the releasePaper Feed Area Lever to open the side cover Open the front cover Pull down on the Fuser Lever Paper Exit AreaClose the cover Close the front cover and side cover Turn the Jam Remove Lever back to the original position Bypass Tray Jam Sided JamRemove the jammed paper Paper out of the machine Customer Support LCD Error Messages LSU Error Line ErrorPolling Error Non-Xerox Toner Cart No. Not Assigned Power FailureNo Paper RX Tray Full Copying Problems Problem and Solutions Charts Printing Problems Printing is too slow Half of the page is blankIrregular faded patches Black staining Mail Problems Smtp Server Conn ErrorInvalid Server or Port Failure Smtp DNS Domain Faxing Problems Solution Chart Even if Start is pressed Originals cannot be receivedPaper is not collated Received original is printed Specifications Specifications Emulation Printer Specifications Fax Specifications Scanner and Copier Specifications General Specifications Plain paper, OHP film, Label, Envelope, Card, Postcard Paper typesAvailable Paper Type L mm L Inch Source Media Types Sizes Thickness Folio 16lb ~ 24lbInput Source Numerics Index Index Test Scan Paper Specification 10-7 Canada 1-5,11-10