PROBLEM

PROBABLE CAUSE

SUGGESTED SOLUTION

Troubleshooting

 

 

 

 

 

Missing characters

The paper may be too

Try printing with a different batch of paper. Do

 

 

damp.

not open packages of paper until necessary so

 

 

 

that the paper does not absorb too much

 

 

 

moisture from the air.

 

 

 

 

 

Back of printout is dirty

The transfer roller may be

Print a few blank pages to clean the transfer

 

 

dirty.

roller.

 

 

 

 

 

Incorrect fonts

TrueType fonts may be

Use the fonts dialog box in the Control Panel to

 

 

disabled.

enable TrueType fonts.

 

 

 

 

 

Faded graphics

Toner may be low.

Remove the toner cartridge and shake it gently

 

 

 

to distribute the toner evenly. Then reinstall the

 

 

 

toner cartridge.

 

 

 

Ensure that a spare toner cartridge is available.

 

 

 

 

 

E-mail Problems

PROBLEM

PROBABLE CAUSE

SUGGESTED SOLUTION

 

 

 

Not Assigned

The Group Mail you tried

Type the address manually.

 

to use has no E-mail

 

 

assigned to it.

 

 

 

 

Send Error (SMTP)

Your machine cannot

Try again. If the problem persist, try again once

 

connect with the server or

the network fault is resolved.

 

has lost contact due to a

 

 

network problem.

 

 

 

 

Recipient Address

The recipient address

Ensure correct address is entered.

Failure

could not be contacted or

 

 

is invalid.

 

 

 

 

Connection Failure

Any type of

Try again.

 

communication or

 

 

network failure during E-

 

 

mail operations.

 

 

 

 

Authentication Failure

Invalid Account or

Ensure correct account and password are used.

 

Password

 

 

 

 

Authentication

Authentication is disabled

Ensure Authentication is enabled. Refer to the

Required

and the mail server

System Administrator.

 

requires it.

 

 

 

 

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide

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Xerox M20/M20i manual Mail Problems