Manuals / Xerox / Computer Equipment / All in One Printer

Xerox M20/M20i manual General

Models: M20/M20i

1 215

Download 215 pages 26.49 Kb

Page 184

Troubleshooting

General

A variety of situations can affect the quality of the output. For optimal performance, ensure the following guidelines are followed:

!Do not position the machine in direct sunlight or near a heat source such as a radiator.

!Avoid sudden changes in the environment surrounding the machine. When a change occurs, allow the machine at least two hours to adjust to its new environment, depending on the extent of the change.

!Follow routine maintenance schedules for cleaning areas such as the Document Glass and Control Panel.

!Always set the guides in the Paper Trays to the size of the media in the tray.

!Ensure paper clips and paper debris do not contaminate the machine.

Page 11-2

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide

Image 184

Xerox M20/M20i manual General

Contents

CopyCentre C20 WorkCentre M20/M20i User Guide By Xerox Corporation. All rights reserved Table of Contents Paper and Other Media Maintenance 10-1 Page Welcome Introduction Xerox CopyCentre C20Xerox WorkCentre M20 Xerox WorkCentre M20iSpecification Note About This GuideItalic Typeface Bracket Text TypefaceRelated Information Sources Information available for the products consistsCustomer Support Safety Welcome Safety Standards Regulatory Information England Telephone Number +44 0 1707At his own expense Laser SafetyRegulations Electricity at Work Regulations UK only QuestionMy premises AL7 1HE Regulations Europe France IrelandPortugal Finland Italy SpainFax Send Header Requirements Regulations USAData Coupler Information Welcome Regulations Canada Environmental Compliance Energy StarGetting Started Tape UnpackingScanner Module AC Power Cord DocumentationStarter Toner Cartridge WorkCentre M20 and M20i onlyModels and Options Machine OverviewCopyCentre C20 WorkCentre M20 WorkCentre M20i Guides Document Feeder Document Input Component LocationControl Panel Document Paper Guides Output Tray Bypass Tray Rear View Control Panel Overview Job Status Manual GroupOnly Speed DialUse to stop an operation at any time Use to activate a jobConfirmation Side cover Installing Drum and Toner CartridgesUpward until it locks into place Machine firmly until it locks into place Its bag and slide it intoLeft of the slot, until it locks into place Document Feeder Making ConnectionsTelephone Line WorkCentre M20i only USB or Parallel Port Cable WorkCentre M20 and M20i onlyOn I position Powering On the MachineMachine displays ’Warming Up Please Wait...’ Rear Loading PaperGuide Do not fill above the Maximum Fill Line Corner SnubbersMax Fill Line Getting Started Help List Printing... displays Help ListMenu/Exit Enter Press Enter to save your selections Machine SetupEnter Machine Status Machine Setup Options LTR / A4 / LGL / FolioOff 15 / 30 / 60Comm English, FrenchGerman, Italian Spanish, Portuguese Finnish, NorwegianClock Mode If the Fax Setup option Auto Reduction is set toHour Toner SaveWorkstation Setup Installing SoftwareTest Print or Scan Driver Installation Reboot the Workstation Selection will be confirmedWorkstation Setup You will need to configure the printer driversPrinters and Faxes window will be displayed Properties window will be displayedClick on the Ports tab Test Print Test Print or ScanTest Scan Copy Copying Procedure Select Copy ModeCurrent Reduction Number of Copies Enlarge Setting Select the Paper SupplyLoad the Originals Document FeederNavigation Keys Enter Remove all staples and paper clips prior to loadingSelect the Copy Features Document GlassAlign with the registration arrow in the rear left corner Lower the Document FeederEnter the Quantity Press StartNumeric Keypad Clear/Clear All KeysBasic Copy Features Feature DescriptionContrast Settings 25 400%Clone Auto FitSided LongMixed TextPhoto Paper Supply MapBypass Bypass TrayMenu/Exit Enter Navigation Keys Special Copy FeaturesID Card Copy Binder HolesBook BorderFront BothBack Transparencies Create BookletUsing Interrupt Mode. Press the Copy key to Activate Copy modeInterrupt feature and the Interrupt Select InterruptSelect the Interrupt Job Features If another urgent job is required repeat the procedure Resume Current JobNumeric Keypad Interrupt StartCompatible Features FeatureCopy Paper and Other Media Using the Paper Trays Preparing Paper for LoadingLoading the Paper Trays Paper TrayRear Ensure that the paper is Max Fill Line Corner SnubbersUsing the Bypass Tray Paper Supply key untilRequired tray is lit on the Status Map Status MapUnfold the Paper Support Paper Support Bypass TrayMap Bypass tray is lit on the StatusEnter Paper Supply Display shows Tray 1 Size on the bottom line Press Enter Setting the Paper SizeSelection Media Specifications Media Sizes and TypesPaper Tray Bypass Tray Plain paper EnvelopesMedia Guidelines Paper and Other Media Paper and Other Media Mail Sending an E-mail Select the E-Mail Key and Features Original Type E-mail key Sided Color ResolutionUsing the Numeric Keypad Enter the Sender’s NameEnter the Recipient’s E-mail Address Alphabet KeyboardSend to Myself Entering Multiple RecipientsReview Addresses Using the Navigation Keys select Yes. Then press Enter Enter a Mail SubjectSelect a File Type Mail Subject displaysBasic E-mail Features Original Type Sided Color Original ResolutionResolution Group Mail Special E-mail FeaturesNew Edit Use to delete an existingYes and press Enter SendLocal Address Book Print Address IndividualBook GroupUsing the Global Address Book Can enter isMail Fax Faxing Procedure Guides to the size requiredFax mode Fax key remains illuminated When selected Select the Fax keyPress the Fax key to activate Fax KeyLighten/Darken Original Type Sided Color Resolution Enter the Fax NumberJob Status Job Status Enter Navigation KeysDialing Methods Keypad DialingSpeed Dialing Group DialingManual Dialing Manual group dialingRedial Basic Fax Features Press FaxSelect if your original is Press Fax Sided Required and press EnterFine Super Fine resolutionSuper Fine Special Fax Features Toll SaveDelay Fax Memory FaxPolling Priority FaxTX Poll Poll Batch TXMailbox Storing Documents in a MailboxPrinting Mailbox Contents Deleting Mailbox Contents Polling from a Mailbox Enter the passcode for the mailbox and press EnterSending to a Mailbox Mailbox Send Mailbox NoFax Setup Options Changing the Fax Setup OptionsUsing the Fax Setup Options Starting on page 6-20 customizeFax Setup Options Speed Dials MSG Confirm Group DialsOn-Err Up to 5 digits LowHigh Off PrintSelects the default dial mode Dial ModeTone Pulse Print Printing a Document Select Print or Print Setup from the File menuRequiring printing Printer Settings Accessing Printer SettingsWindows 95/98/Me Windows NTWindows XP PCL Driver Layout Tab Paper Tab Print Quality Mode Toner Save ModeImage Options Tab Image QualityOutput Options Tab Print OrderUse Print Fonts CollateAdd, Update and Delete Watermark TabCurrent Watermarks Font AttributesAbout Tab PostScript Driver Rotated Landscape Flip on Long EdgeFlip on Short Edge OrderPaper / Quality Tab Paper SourceScan Twain Scanner Program Scanning Procedure Open the Image Editing ApplicationSelect the Scan Features Select Preview Select ScanSave the Image PreviewScan Machine Administration Using the Machine Setup Options starting onTransmission. The information is printed on To be printed on each page of each receivedBottom edge of each Use to enter the fax number and name Use to set the USB speed. Fast is the defaultWhether the machine uses a 12 or 24 hour Actual size. Margins can be set between 30mm Reports Reports AvailableUse the following instructions to print a report Printing ReportsReport is processed and printed Installing ControlCentre ControlCentreRunning ControlCentre ControlCentre screen displaysUsing ControlCentre PCLSettings Tab Advanced TabPhonebook Tab Firmware Update Tab UsingInformation Tab Number of printsClick on the Printer tab to set default print options Printer TabPCL Tab Click on the PCL tab to set options for PCL printingFlash Font and Macro Tab PostScript TabDepartment Codes Enter the Master Access CodeCreating Departments Printing Department Data Keys and press EnterSystem Admin Tools Department Print Select the required report and press EnterSelect Department using Select Management usingManaging Departments Navigation Keys and pressTo enable Department Mode, select On and press Enter To remove a Department Code, select Code and press EnterChanging the Master Code To change the Master Code Enable Passcode Protection Passcode ProtectionPress the Machine Status key To enter the new passcodeChange the Passcode Enter Enter the existing passcode and press EnterClear Memory Clearing the MemoryMaintenance Tools Check the Serial NumberMaintenance Serial Number Notify Toner Low New Drum MachineXerox WorkCentre M20 or M20i will print a special cleaning Clean DrumButton Billing Counters Select the required Counter and press EnterEnabling or Disabling Auxiliary Access System Admin Tools Auxiliary AccessMachine Administration Maintenance Cleaning Open the Document FeederCVT Glass Close the Document FeederControl Panel and LCD Outside Areas of the MachineOrdering Supplies Europe USA and CanadaToner Cartridge Drum CartridgeToner Save Mode Customer Replaceable UnitsToner Cartridge Expected Cartridge LifeTo Re-distribute the Toner Machine returns to standbySetting the Product to Send Toner Low Information Drum Cartridge Replacing the Drum CartridgeMaintenance Reinstall the toner cartridge, then Troubleshooting General Fault Clearance Document JamsInput Misfeed CoverFeeder Exit MisfeedClose the Document Feeder top cover Roller Misfeed Close the Document Feeder and reload the documentsWhen pulled, pull the release Paper JamsPaper Feed Area Lever to open the side coverClose the cover Paper Exit AreaOpen the front cover Pull down on the Fuser Lever Turn the Jam Remove Lever back to the original position Close the front cover and side coverSided Jam Bypass Tray JamRemove the jammed paper Paper out of the machineCustomer Support LCD Error Messages Line Error LSU ErrorPolling Error Non-Xerox Toner CartPower Failure No. Not AssignedNo Paper RX Tray FullProblem and Solutions Charts Copying ProblemsPrinting Problems Half of the page is blank Printing is too slowIrregular faded patches Black stainingMail Problems Error Smtp Server ConnInvalid Server or Port Failure Smtp DNS DomainFaxing Problems Solution Chart Originals cannot be received Even if Start is pressedPaper is not collated Received original is printedSpecifications Specifications Printer Specifications EmulationFax Specifications Scanner and Copier Specifications General Specifications Paper types Plain paper, OHP film, Label, Envelope, Card, PostcardAvailable Paper Type L mm L InchInput Source Folio 16lb ~ 24lbSource Media Types Sizes Thickness Index NumericsIndex Test Scan Paper Specification 10-7 Canada 1-5,11-10