Troubleshooting

PROBLEM

PROBABLE CAUSE

SUGGESTED SOLUTION

 

 

 

 

 

 

SMTP Server CONN.

SMTP server connection

 

 

Failure

failure.

 

 

 

 

 

 

Invalid Server or Port

Wrong SMTP server or

 

 

No.

port number.

 

 

 

 

 

 

SMTP DNS CONN.

DNS connection failure.

 

 

Failure.

 

 

 

 

 

 

 

SMTP DNS Domain

Error in the SMTP DNS

 

 

Error

Domain.

 

 

 

 

 

 

E-mail Associated

Displayed when an entry

Remove the group mail association before

 

Cannot Delete

associated with group

deleting the entry.

 

 

mail is deleted from the

 

 

 

Address book

 

 

 

 

 

 

Mail Too Large

Displayed when the

 

 

 

machine is unable to split

 

 

 

the mail and send it. For

 

 

 

example, if the mail size is

 

 

 

configured to 1.0MB and

 

 

 

a single page is larger

 

 

 

than 1.0MB

 

 

 

 

 

 

Empty Address Book

Displayed when an

 

 

 

attempt is made to

 

 

 

retrieve an address from

 

 

 

an empty Address book.

 

 

 

 

 

 

Address Book Full

Displayed when Address

 

 

 

book is full with the

 

 

 

maximum entries.

 

 

 

 

 

 

Group Empty

Displayed when attempt

 

 

 

is made to delete an entry

 

 

 

from an empty Group.

 

 

 

 

 

 

Group is Full

Displayed when an

 

 

 

attempt is made to add an

 

 

 

entry to a Group that is full

 

 

 

with maximum entries.

 

 

 

 

 

 

Entry Already Exists

Displayed when entering

 

 

 

an entry which already

 

 

 

exists in the Address

 

 

 

book.

 

 

 

 

 

Page 11-18

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide

Page 200
Image 200
Xerox M20/M20i Smtp Server Conn, Invalid Server or Port, Failure Smtp DNS Domain, Error, Mail Associated, Cannot Delete