CopyCentre C20 WorkCentre M20/M20i User Guide
 By Xerox Corporation. All rights reserved
 Table of Contents
 Paper and Other Media
 Maintenance 10-1
Page
 Welcome
 Introduction
Xerox CopyCentre C20
Xerox WorkCentre M20
Xerox WorkCentre M20i
 Specification Note
About This Guide
Italic Typeface
Bracket Text Typeface
 Related Information Sources
Information available for the products consists
 Customer Support
 Safety
 Welcome
 Safety Standards
 Regulatory Information
England Telephone Number +44 0 1707
 Laser Safety
At his own expense
Regulations
 Electricity at Work Regulations UK only
Question
 My premises
 AL7 1HE
 Regulations Europe
France IrelandPortugal Finland Italy Spain
 Regulations USA
Fax Send Header Requirements
Data Coupler Information
 Welcome
 Regulations Canada
 Environmental Compliance
Energy Star
 Getting Started
 Unpacking
Tape
Scanner Module
 AC Power Cord
Documentation
Starter Toner Cartridge
WorkCentre M20 and M20i only
 Machine Overview
Models and Options
CopyCentre C20 WorkCentre M20 WorkCentre M20i
 Component Location
Guides Document Feeder Document Input
Control Panel Document Paper Guides Output Tray Bypass Tray
 Rear View
 Control Panel Overview
 Job Status
Manual Group
Only
Speed Dial
 Use to activate a job
Use to stop an operation at any time
Confirmation
 Installing Drum and Toner Cartridges
Side cover
Upward until it locks into place
 Its bag and slide it into
Machine firmly until it locks into place
Left of the slot, until it locks into place
 Making Connections
Document Feeder
Telephone Line WorkCentre M20i only
 USB or Parallel Port Cable
WorkCentre M20 and M20i only
 Powering On the Machine
On I position
Machine displays ’Warming Up Please Wait...’
 Loading Paper
Rear
Guide
 Corner Snubbers
Do not fill above the Maximum Fill Line
Max Fill Line
 Getting Started
 Help List
Help List Printing... displays
Menu/Exit Enter
 Machine Setup
Press Enter to save your selections
Enter Machine Status
 Machine Setup Options
LTR / A4 / LGL / Folio
Off
15 / 30 / 60
 Comm
English, French
German, Italian Spanish, Portuguese
Finnish, Norwegian
 Clock Mode
If the Fax Setup option Auto Reduction is set to
Hour
Toner Save
 Installing Software
Workstation Setup
Test Print or Scan
 Driver Installation
 Reboot the Workstation
Selection will be confirmed
 Workstation Setup
You will need to configure the printer drivers
Printers and Faxes window will be displayed
Properties window will be displayed
 Click on the Ports tab
 Test Print or Scan
Test Print
Test Scan
 Copy
 Copying Procedure
Select Copy Mode
Current Reduction Number of Copies Enlarge Setting
Select the Paper Supply
 Load the Originals
Document Feeder
Navigation Keys Enter
Remove all staples and paper clips prior to loading
 Select the Copy Features
Document Glass
Align with the registration arrow in the rear left corner
Lower the Document Feeder
 Enter the Quantity
Press Start
Numeric Keypad Clear/Clear All
Keys
 Basic Copy Features
Feature Description
Contrast Settings
25 400%
 Clone
Auto Fit
Sided
Long
 Text
Mixed
Photo
 Paper Supply
Map
Bypass
Bypass Tray
 Special Copy Features
Menu/Exit Enter Navigation Keys
ID Card Copy
 Binder
Holes
Book
Border
 Both
Front
Back
 Transparencies
Create Booklet
 Using Interrupt
Mode. Press the Copy key to Activate Copy mode
Interrupt feature and the Interrupt
Select Interrupt
 Select the Interrupt Job Features
 If another urgent job is required repeat the procedure
Resume Current Job
Numeric Keypad
Interrupt Start
 Compatible Features
Feature
 Copy
 Paper and Other Media
 Using the Paper Trays
Preparing Paper for Loading
Loading the Paper Trays
Paper Tray
 Rear
 Ensure that the paper is
Max Fill Line Corner Snubbers
 Using the Bypass Tray
Paper Supply key until
Required tray is lit on the Status Map
Status Map
 Unfold the Paper Support
Paper Support Bypass Tray
 Bypass tray is lit on the Status
Map
Enter Paper Supply
 Setting the Paper Size
Display shows Tray 1 Size on the bottom line Press Enter
Selection
 Media Specifications
Media Sizes and Types
Paper Tray Bypass Tray Plain paper
Envelopes
 Media Guidelines
 Paper and Other Media
 Paper and Other Media
 Mail
 Sending an E-mail
 Select the E-Mail Key and Features
Original Type E-mail key Sided Color Resolution
 Using the Numeric Keypad
Enter the Sender’s Name
Enter the Recipient’s E-mail Address
Alphabet Keyboard
 Entering Multiple Recipients
Send to Myself
Review Addresses
 Using the Navigation Keys select Yes. Then press Enter
Enter a Mail Subject
Select a File Type
Mail Subject displays
 Basic E-mail Features
Original Type Sided Color Original Resolution
 Resolution
 Special E-mail Features
Group Mail
New
 Edit
Use to delete an existing
Yes and press Enter
Send
 Local Address Book
 Print Address
Individual
Book
Group
 Using the Global Address Book
Can enter is
 Mail
 Fax
 Faxing Procedure
Guides to the size required
 Fax mode Fax key remains illuminated When selected
Select the Fax key
Press the Fax key to activate
Fax Key
 Lighten/Darken Original Type Sided Color Resolution
Enter the Fax Number
 Job Status
Job Status Enter Navigation Keys
 Dialing Methods
Keypad Dialing
Speed Dialing
Group Dialing
 Manual group dialing
Manual Dialing
Redial
 Basic Fax Features
Press Fax
Select if your original is Press Fax
Sided Required and press Enter
 Super Fine resolution
Fine
Super Fine
 Special Fax Features
Toll Save
 Delay Fax
Memory Fax
 Priority Fax
Polling
TX Poll
 Poll
Batch TX
 Mailbox
Storing Documents in a Mailbox
 Printing Mailbox Contents
 Deleting Mailbox Contents
 Polling from a Mailbox
Enter the passcode for the mailbox and press Enter
 Sending to a Mailbox
Mailbox Send Mailbox No
 Fax Setup Options
Changing the Fax Setup Options
Using the Fax Setup Options
Starting on page 6-20 customize
 Fax Setup Options
 Speed Dials
 Group Dials
MSG Confirm
On-Err
 Up to 5 digits
Low
High
Off Print
 Dial Mode
Selects the default dial mode
Tone Pulse
 Print
 Select Print or Print Setup from the File menu
Printing a Document
Requiring printing
 Printer Settings
Accessing Printer Settings
Windows 95/98/Me
Windows NT
 Windows XP
 PCL Driver
 Layout Tab
 Paper Tab
 Print Quality Mode
Toner Save Mode
Image Options Tab
Image Quality
 Output Options Tab
Print Order
Use Print Fonts
Collate
 Add, Update and Delete
Watermark Tab
Current Watermarks
Font Attributes
 About Tab
 PostScript Driver
 Rotated Landscape
Flip on Long Edge
Flip on Short Edge
Order
 Paper / Quality Tab
Paper Source
 Scan
 Twain Scanner Program
 Scanning Procedure
Open the Image Editing Application
 Select the Scan Features
 Select Preview
Select Scan
Save the Image
Preview
 Scan
 Machine Administration
 Using the Machine Setup
Options starting on
 To be printed on each page of each received
Transmission. The information is printed on
Bottom edge of each
 Use to set the USB speed. Fast is the default
Use to enter the fax number and name
Whether the machine uses a 12 or 24 hour
 Actual size. Margins can be set between 30mm
 Reports
Reports Available
 Printing Reports
Use the following instructions to print a report
Report is processed and printed
 Installing ControlCentre
ControlCentre
Running ControlCentre
ControlCentre screen displays
 Using ControlCentre
PCL
 Settings Tab
Advanced Tab
 Phonebook Tab
 Firmware Update Tab
Using
Information Tab
Number of prints
 Click on the Printer tab to set default print options
Printer Tab
PCL Tab
Click on the PCL tab to set options for PCL printing
 Flash Font and Macro Tab
PostScript Tab
 Enter the Master Access Code
Department Codes
Creating Departments
 Printing Department Data
Keys and press Enter
 System Admin Tools Department Print
Select the required report and press Enter
 Select Department using
Select Management using
Managing Departments
Navigation Keys and press
 To enable Department Mode, select On and press Enter
To remove a Department Code, select Code and press Enter
 Changing the Master Code
 To change the Master Code
 Enable Passcode Protection
Passcode Protection
Press the Machine Status key
To enter the new passcode
 Change the Passcode
Enter Enter the existing passcode and press Enter
 Clear Memory
Clearing the Memory
 Maintenance Tools
Check the Serial Number
 Maintenance Serial Number
 Notify Toner Low
 New Drum
Machine
 Clean Drum
Xerox WorkCentre M20 or M20i will print a special cleaning
Button
 Billing Counters
Select the required Counter and press Enter
 Enabling or Disabling Auxiliary Access
System Admin Tools Auxiliary Access
 Machine Administration
 Maintenance
 Cleaning
Open the Document Feeder
CVT Glass
Close the Document Feeder
 Control Panel and LCD
Outside Areas of the Machine
 Ordering Supplies
Europe USA and Canada
Toner Cartridge
Drum Cartridge
 Toner Save Mode
Customer Replaceable Units
Toner Cartridge
Expected Cartridge Life
 To Re-distribute the Toner
Machine returns to standby
 Setting the Product to Send Toner Low Information
 Drum Cartridge
Replacing the Drum Cartridge
 Maintenance
 Reinstall the toner cartridge, then
 Troubleshooting
 General
 Fault Clearance
Document Jams
Input Misfeed
Cover
 Exit Misfeed
Feeder
Close the Document Feeder top cover
 Roller Misfeed
Close the Document Feeder and reload the documents
 When pulled, pull the release
Paper Jams
Paper Feed Area
Lever to open the side cover
 Paper Exit Area
Close the cover
Open the front cover Pull down on the Fuser Lever
 Turn the Jam Remove Lever back to the original position
Close the front cover and side cover
 Sided Jam
Bypass Tray Jam
Remove the jammed paper
Paper out of the machine
 Customer Support
 LCD Error Messages
 Line Error
LSU Error
Polling Error
Non-Xerox Toner Cart
 Power Failure
No. Not Assigned
No Paper
RX Tray Full
 Problem and Solutions Charts
Copying Problems
 Printing Problems
 Half of the page is blank
Printing is too slow
Irregular faded patches
Black staining
 Mail Problems
 Error
Smtp Server Conn
Invalid Server or Port
Failure Smtp DNS Domain
 Faxing Problems Solution Chart
 Originals cannot be received
Even if Start is pressed
Paper is not collated
Received original is printed
 Specifications
 Specifications
 Printer Specifications
Emulation
 Fax Specifications
 Scanner and Copier Specifications
 General Specifications
 Paper types
Plain paper, OHP film, Label, Envelope, Card, Postcard
Available
Paper Type L mm L Inch
 Folio 16lb ~ 24lb
Input Source
Source Media Types Sizes Thickness
 Index
Numerics
 Index
 Test Scan Paper Specification
 10-7
 Canada 1-5,11-10