Xerox M20/M20i manual Problem and Solutions Charts, Copying Problems

Troubleshooting

Problem and Solutions Charts

The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, please call for service.

Copying Problems

CONDITION	SUGGESTED SOLUTION
The LCD does not turn on	Check that the product is plugged into an electrical receptacle and
	ensure that there is power to the receptacle.
	Ensure the ON/OFF switch is in the ON position.
Copies are too light or too dark	If the original is light, use the Lighten/Darken key to darken the
	image.
	If the original is dark, use the Lighten/Darken key to lighten the
	image.
Smears, lines, marks, or spots	If defects are on the original, press the Lighten/Darken key to
on copies	adjust the image.
	If no defects are on the original, clean the Document Glass and
	underside of the Document Feeder.
	If a line is present when using the Document Feeder and not when
	using the Document Glass, clean the CVT glass. For stubborn
	spots use a crumpled up piece of paper or a credit card. Refer to
	“Cleaning the Document Glass and Constant Velocity Transport
	(CVT) Glass” on page 10-2.
	If the problem still persists, clean the Drum Cartridge. Refer to
	“Maintenance Tools” on page 9-25 for instructions.
Copy image is skewed	Ensure that original is positioned correctly on the Document
	Glass.
	Check that copy paper is loaded correctly.
Blank copies	Ensure that the original is face down on the Document Glass or
	face up in the Document Feeder.
Image rubs off the copy easily	Replace the paper in the tray with paper from a new package.
	In high humidity areas do not leave paper in the product for
	extended periods of time.

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