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Xerox M20/M20i manual Customer Support

Models: M20/M20i

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Troubleshooting

Customer Support

If a fault cannot be resolved by following the LCD instructions, check the troubleshooting tables in the next section - they may help to solve the problem quickly.

If you need further assistance or information, please visit the Xerox website for online solutions and support:

http://www.xerox.com

If the problem persists, contact the Xerox Welcome Center or your local Xerox representative. The serial number of the machine will be required, together with any relevant error codes.

#For information on locating the serial number, please refer to “Customer Support” on page 1-5.

# ____________________________________________

To access the serial number open the side cover using the release latch and then open the front door. The serial number is located on the panel above the Toner Cartridge.

The Xerox Welcome Center or local representative telephone number is provided when the machine is installed. For convenience and future reference, please record the telephone number in the space below:

Xerox Welcome Center or local representative telephone number:

# ____________________________________________

Xerox US Welcome Center:1-800-821-2797

Xerox Canada Welcome Center:1-800-93-XEROX (1-800-939-3769)

Page 11-10

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide

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Xerox M20/M20i manual Customer Support

Contents

CopyCentre C20 WorkCentre M20/M20i User Guide By Xerox Corporation. All rights reserved Table of Contents Paper and Other Media Maintenance 10-1 Page Welcome Introduction Xerox CopyCentre C20Xerox WorkCentre M20 Xerox WorkCentre M20iSpecification Note About This GuideItalic Typeface Bracket Text TypefaceRelated Information Sources Information available for the products consistsCustomer Support Safety Welcome Safety Standards Regulatory Information England Telephone Number +44 0 1707Laser Safety At his own expenseRegulations Electricity at Work Regulations UK only QuestionMy premises AL7 1HE Regulations Europe France IrelandPortugal Finland Italy SpainRegulations USA Fax Send Header RequirementsData Coupler Information Welcome Regulations Canada Environmental Compliance Energy StarGetting Started Unpacking TapeScanner Module AC Power Cord DocumentationStarter Toner Cartridge WorkCentre M20 and M20i onlyMachine Overview Models and OptionsCopyCentre C20 WorkCentre M20 WorkCentre M20i Component Location Guides Document Feeder Document InputControl Panel Document Paper Guides Output Tray Bypass Tray Rear View Control Panel Overview Job Status Manual GroupOnly Speed DialUse to activate a job Use to stop an operation at any timeConfirmation Installing Drum and Toner Cartridges Side coverUpward until it locks into place Its bag and slide it into Machine firmly until it locks into placeLeft of the slot, until it locks into place Making Connections Document FeederTelephone Line WorkCentre M20i only USB or Parallel Port Cable WorkCentre M20 and M20i onlyPowering On the Machine On I positionMachine displays ’Warming Up Please Wait...’ Loading Paper RearGuide Corner Snubbers Do not fill above the Maximum Fill LineMax Fill Line Getting Started Help List Help List Printing... displaysMenu/Exit Enter Machine Setup Press Enter to save your selectionsEnter Machine Status Machine Setup Options LTR / A4 / LGL / FolioOff 15 / 30 / 60Comm English, FrenchGerman, Italian Spanish, Portuguese Finnish, NorwegianClock Mode If the Fax Setup option Auto Reduction is set toHour Toner SaveInstalling Software Workstation SetupTest Print or Scan Driver Installation Reboot the Workstation Selection will be confirmedWorkstation Setup You will need to configure the printer driversPrinters and Faxes window will be displayed Properties window will be displayedClick on the Ports tab Test Print or Scan Test PrintTest Scan Copy Copying Procedure Select Copy ModeCurrent Reduction Number of Copies Enlarge Setting Select the Paper SupplyLoad the Originals Document FeederNavigation Keys Enter Remove all staples and paper clips prior to loadingSelect the Copy Features Document GlassAlign with the registration arrow in the rear left corner Lower the Document FeederEnter the Quantity Press StartNumeric Keypad Clear/Clear All KeysBasic Copy Features Feature DescriptionContrast Settings 25 400%Clone Auto FitSided LongText MixedPhoto Paper Supply MapBypass Bypass TraySpecial Copy Features Menu/Exit Enter Navigation KeysID Card Copy Binder HolesBook BorderBoth FrontBack Transparencies Create BookletUsing Interrupt Mode. Press the Copy key to Activate Copy modeInterrupt feature and the Interrupt Select InterruptSelect the Interrupt Job Features If another urgent job is required repeat the procedure Resume Current JobNumeric Keypad Interrupt StartCompatible Features FeatureCopy Paper and Other Media Using the Paper Trays Preparing Paper for LoadingLoading the Paper Trays Paper TrayRear Ensure that the paper is Max Fill Line Corner SnubbersUsing the Bypass Tray Paper Supply key untilRequired tray is lit on the Status Map Status MapUnfold the Paper Support Paper Support Bypass TrayBypass tray is lit on the Status MapEnter Paper Supply Setting the Paper Size Display shows Tray 1 Size on the bottom line Press EnterSelection Media Specifications Media Sizes and TypesPaper Tray Bypass Tray Plain paper EnvelopesMedia Guidelines Paper and Other Media Paper and Other Media Mail Sending an E-mail Select the E-Mail Key and Features Original Type E-mail key Sided Color ResolutionUsing the Numeric Keypad Enter the Sender’s NameEnter the Recipient’s E-mail Address Alphabet KeyboardEntering Multiple Recipients Send to MyselfReview Addresses Using the Navigation Keys select Yes. Then press Enter Enter a Mail SubjectSelect a File Type Mail Subject displaysBasic E-mail Features Original Type Sided Color Original ResolutionResolution Special E-mail Features Group MailNew Edit Use to delete an existingYes and press Enter SendLocal Address Book Print Address IndividualBook GroupUsing the Global Address Book Can enter isMail Fax Faxing Procedure Guides to the size requiredFax mode Fax key remains illuminated When selected Select the Fax keyPress the Fax key to activate Fax KeyLighten/Darken Original Type Sided Color Resolution Enter the Fax NumberJob Status Job Status Enter Navigation KeysDialing Methods Keypad DialingSpeed Dialing Group DialingManual group dialing Manual DialingRedial Basic Fax Features Press FaxSelect if your original is Press Fax Sided Required and press EnterSuper Fine resolution FineSuper Fine Special Fax Features Toll SaveDelay Fax Memory FaxPriority Fax PollingTX Poll Poll Batch TXMailbox Storing Documents in a MailboxPrinting Mailbox Contents Deleting Mailbox Contents Polling from a Mailbox Enter the passcode for the mailbox and press EnterSending to a Mailbox Mailbox Send Mailbox NoFax Setup Options Changing the Fax Setup OptionsUsing the Fax Setup Options Starting on page 6-20 customizeFax Setup Options Speed Dials Group Dials MSG ConfirmOn-Err Up to 5 digits LowHigh Off PrintDial Mode Selects the default dial modeTone Pulse Print Select Print or Print Setup from the File menu Printing a DocumentRequiring printing Printer Settings Accessing Printer SettingsWindows 95/98/Me Windows NTWindows XP PCL Driver Layout Tab Paper Tab Print Quality Mode Toner Save ModeImage Options Tab Image QualityOutput Options Tab Print OrderUse Print Fonts CollateAdd, Update and Delete Watermark TabCurrent Watermarks Font AttributesAbout Tab PostScript Driver Rotated Landscape Flip on Long EdgeFlip on Short Edge OrderPaper / Quality Tab Paper SourceScan Twain Scanner Program Scanning Procedure Open the Image Editing ApplicationSelect the Scan Features Select Preview Select ScanSave the Image PreviewScan Machine Administration Using the Machine Setup Options starting onTo be printed on each page of each received Transmission. The information is printed onBottom edge of each Use to set the USB speed. Fast is the default Use to enter the fax number and nameWhether the machine uses a 12 or 24 hour Actual size. Margins can be set between 30mm Reports Reports AvailablePrinting Reports Use the following instructions to print a reportReport is processed and printed Installing ControlCentre ControlCentreRunning ControlCentre ControlCentre screen displaysUsing ControlCentre PCLSettings Tab Advanced TabPhonebook Tab Firmware Update Tab UsingInformation Tab Number of printsClick on the Printer tab to set default print options Printer TabPCL Tab Click on the PCL tab to set options for PCL printingFlash Font and Macro Tab PostScript TabEnter the Master Access Code Department CodesCreating Departments Printing Department Data Keys and press EnterSystem Admin Tools Department Print Select the required report and press EnterSelect Department using Select Management usingManaging Departments Navigation Keys and pressTo enable Department Mode, select On and press Enter To remove a Department Code, select Code and press EnterChanging the Master Code To change the Master Code Enable Passcode Protection Passcode ProtectionPress the Machine Status key To enter the new passcodeChange the Passcode Enter Enter the existing passcode and press EnterClear Memory Clearing the MemoryMaintenance Tools Check the Serial NumberMaintenance Serial Number Notify Toner Low New Drum MachineClean Drum Xerox WorkCentre M20 or M20i will print a special cleaningButton Billing Counters Select the required Counter and press EnterEnabling or Disabling Auxiliary Access System Admin Tools Auxiliary AccessMachine Administration Maintenance Cleaning Open the Document FeederCVT Glass Close the Document FeederControl Panel and LCD Outside Areas of the MachineOrdering Supplies Europe USA and CanadaToner Cartridge Drum CartridgeToner Save Mode Customer Replaceable UnitsToner Cartridge Expected Cartridge LifeTo Re-distribute the Toner Machine returns to standbySetting the Product to Send Toner Low Information Drum Cartridge Replacing the Drum CartridgeMaintenance Reinstall the toner cartridge, then Troubleshooting General Fault Clearance Document JamsInput Misfeed CoverExit Misfeed FeederClose the Document Feeder top cover Roller Misfeed Close the Document Feeder and reload the documentsWhen pulled, pull the release Paper JamsPaper Feed Area Lever to open the side coverPaper Exit Area Close the coverOpen the front cover Pull down on the Fuser Lever Turn the Jam Remove Lever back to the original position Close the front cover and side coverSided Jam Bypass Tray JamRemove the jammed paper Paper out of the machineCustomer Support LCD Error Messages Line Error LSU ErrorPolling Error Non-Xerox Toner CartPower Failure No. Not AssignedNo Paper RX Tray FullProblem and Solutions Charts Copying ProblemsPrinting Problems Half of the page is blank Printing is too slowIrregular faded patches Black stainingMail Problems Error Smtp Server ConnInvalid Server or Port Failure Smtp DNS DomainFaxing Problems Solution Chart Originals cannot be received Even if Start is pressedPaper is not collated Received original is printedSpecifications Specifications Printer Specifications EmulationFax Specifications Scanner and Copier Specifications General Specifications Paper types Plain paper, OHP film, Label, Envelope, Card, PostcardAvailable Paper Type L mm L InchFolio 16lb ~ 24lb Input SourceSource Media Types Sizes Thickness Index NumericsIndex Test Scan Paper Specification 10-7 Canada 1-5,11-10