Customer Support | Xerox M20/M20i specification

Troubleshooting

Customer Support

If a fault cannot be resolved by following the LCD instructions, check the troubleshooting tables in the next section - they may help to solve the problem quickly.

If you need further assistance or information, please visit the Xerox website for online solutions and support:

http://www.xerox.com

If the problem persists, contact the Xerox Welcome Center or your local Xerox representative. The serial number of the machine will be required, together with any relevant error codes.

#For information on locating the serial number, please refer to “Customer Support” on page 1-5.

# ____________________________________________

To access the serial number open the side cover using the release latch and then open the front door. The serial number is located on the panel above the Toner Cartridge.

The Xerox Welcome Center or local representative telephone number is provided when the machine is installed. For convenience and future reference, please record the telephone number in the space below:

Xerox Welcome Center or local representative telephone number:

# ____________________________________________

Xerox US Welcome Center:1-800-821-2797

Xerox Canada Welcome Center:1-800-93-XEROX (1-800-939-3769)

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Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide

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Xerox M20/M20i manual Customer Support

Contents

CopyCentre C20 WorkCentre M20/M20i User Guide By Xerox Corporation. All rights reserved Table of Contents Paper and Other Media Maintenance 10-1 Page Welcome Introduction Xerox CopyCentre C20Xerox WorkCentre M20 Xerox WorkCentre M20i Specification Note About This GuideItalic Typeface Bracket Text Typeface Related Information Sources Information available for the products consists Customer Support Safety Welcome Safety Standards Regulatory Information England Telephone Number +44 0 1707 Laser Safety At his own expenseRegulations Electricity at Work Regulations UK only Question My premises AL7 1HE Regulations Europe France IrelandPortugal Finland Italy Spain Regulations USA Fax Send Header RequirementsData Coupler Information Welcome Regulations Canada Environmental Compliance Energy Star Getting Started Unpacking TapeScanner Module AC Power Cord DocumentationStarter Toner Cartridge WorkCentre M20 and M20i only Machine Overview Models and OptionsCopyCentre C20 WorkCentre M20 WorkCentre M20i Component Location Guides Document Feeder Document InputControl Panel Document Paper Guides Output Tray Bypass Tray Rear View Control Panel Overview Job Status Manual GroupOnly Speed Dial Use to activate a job Use to stop an operation at any timeConfirmation Installing Drum and Toner Cartridges Side coverUpward until it locks into place Its bag and slide it into Machine firmly until it locks into placeLeft of the slot, until it locks into place Making Connections Document FeederTelephone Line WorkCentre M20i only USB or Parallel Port Cable WorkCentre M20 and M20i only Powering On the Machine On I positionMachine displays ’Warming Up Please Wait...’ Loading Paper RearGuide Corner Snubbers Do not fill above the Maximum Fill LineMax Fill Line Getting Started Help List Help List Printing... displaysMenu/Exit Enter Machine Setup Press Enter to save your selectionsEnter Machine Status Machine Setup Options LTR / A4 / LGL / FolioOff 15 / 30 / 60 Comm English, FrenchGerman, Italian Spanish, Portuguese Finnish, Norwegian Clock Mode If the Fax Setup option Auto Reduction is set toHour Toner Save Installing Software Workstation SetupTest Print or Scan Driver Installation Reboot the Workstation Selection will be confirmed Workstation Setup You will need to configure the printer driversPrinters and Faxes window will be displayed Properties window will be displayed Click on the Ports tab Test Print or Scan Test PrintTest Scan Copy Copying Procedure Select Copy ModeCurrent Reduction Number of Copies Enlarge Setting Select the Paper Supply Load the Originals Document FeederNavigation Keys Enter Remove all staples and paper clips prior to loading Select the Copy Features Document GlassAlign with the registration arrow in the rear left corner Lower the Document Feeder Enter the Quantity Press StartNumeric Keypad Clear/Clear All Keys Basic Copy Features Feature DescriptionContrast Settings 25 400% Clone Auto FitSided Long Text MixedPhoto Paper Supply MapBypass Bypass Tray Special Copy Features Menu/Exit Enter Navigation KeysID Card Copy Binder HolesBook Border Both FrontBack Transparencies Create Booklet Using Interrupt Mode. Press the Copy key to Activate Copy modeInterrupt feature and the Interrupt Select Interrupt Select the Interrupt Job Features If another urgent job is required repeat the procedure Resume Current JobNumeric Keypad Interrupt Start Compatible Features Feature Copy Paper and Other Media Using the Paper Trays Preparing Paper for LoadingLoading the Paper Trays Paper Tray Rear Ensure that the paper is Max Fill Line Corner Snubbers Using the Bypass Tray Paper Supply key untilRequired tray is lit on the Status Map Status Map Unfold the Paper Support Paper Support Bypass Tray Bypass tray is lit on the Status MapEnter Paper Supply Setting the Paper Size Display shows Tray 1 Size on the bottom line Press EnterSelection Media Specifications Media Sizes and TypesPaper Tray Bypass Tray Plain paper Envelopes Media Guidelines Paper and Other Media Paper and Other Media Mail Sending an E-mail Select the E-Mail Key and Features Original Type E-mail key Sided Color Resolution Using the Numeric Keypad Enter the Sender’s NameEnter the Recipient’s E-mail Address Alphabet Keyboard Entering Multiple Recipients Send to MyselfReview Addresses Using the Navigation Keys select Yes. Then press Enter Enter a Mail SubjectSelect a File Type Mail Subject displays Basic E-mail Features Original Type Sided Color Original Resolution Resolution Special E-mail Features Group MailNew Edit Use to delete an existingYes and press Enter Send Local Address Book Print Address IndividualBook Group Using the Global Address Book Can enter is Mail Fax Faxing Procedure Guides to the size required Fax mode Fax key remains illuminated When selected Select the Fax keyPress the Fax key to activate Fax Key Lighten/Darken Original Type Sided Color Resolution Enter the Fax Number Job Status Job Status Enter Navigation Keys Dialing Methods Keypad DialingSpeed Dialing Group Dialing Manual group dialing Manual DialingRedial Basic Fax Features Press FaxSelect if your original is Press Fax Sided Required and press Enter Super Fine resolution FineSuper Fine Special Fax Features Toll Save Delay Fax Memory Fax Priority Fax PollingTX Poll Poll Batch TX Mailbox Storing Documents in a Mailbox Printing Mailbox Contents Deleting Mailbox Contents Polling from a Mailbox Enter the passcode for the mailbox and press Enter Sending to a Mailbox Mailbox Send Mailbox No Fax Setup Options Changing the Fax Setup OptionsUsing the Fax Setup Options Starting on page 6-20 customize Fax Setup Options Speed Dials Group Dials MSG ConfirmOn-Err Up to 5 digits LowHigh Off Print Dial Mode Selects the default dial modeTone Pulse Print Select Print or Print Setup from the File menu Printing a DocumentRequiring printing Printer Settings Accessing Printer SettingsWindows 95/98/Me Windows NT Windows XP PCL Driver Layout Tab Paper Tab Print Quality Mode Toner Save ModeImage Options Tab Image Quality Output Options Tab Print OrderUse Print Fonts Collate Add, Update and Delete Watermark TabCurrent Watermarks Font Attributes About Tab PostScript Driver Rotated Landscape Flip on Long EdgeFlip on Short Edge Order Paper / Quality Tab Paper Source Scan Twain Scanner Program Scanning Procedure Open the Image Editing Application Select the Scan Features Select Preview Select ScanSave the Image Preview Scan Machine Administration Using the Machine Setup Options starting on To be printed on each page of each received Transmission. The information is printed onBottom edge of each Use to set the USB speed. Fast is the default Use to enter the fax number and nameWhether the machine uses a 12 or 24 hour Actual size. Margins can be set between 30mm Reports Reports Available Printing Reports Use the following instructions to print a reportReport is processed and printed Installing ControlCentre ControlCentreRunning ControlCentre ControlCentre screen displays Using ControlCentre PCL Settings Tab Advanced Tab Phonebook Tab Firmware Update Tab UsingInformation Tab Number of prints Click on the Printer tab to set default print options Printer TabPCL Tab Click on the PCL tab to set options for PCL printing Flash Font and Macro Tab PostScript Tab Enter the Master Access Code Department CodesCreating Departments Printing Department Data Keys and press Enter System Admin Tools Department Print Select the required report and press Enter Select Department using Select Management usingManaging Departments Navigation Keys and press To enable Department Mode, select On and press Enter To remove a Department Code, select Code and press Enter Changing the Master Code To change the Master Code Enable Passcode Protection Passcode ProtectionPress the Machine Status key To enter the new passcode Change the Passcode Enter Enter the existing passcode and press Enter Clear Memory Clearing the Memory Maintenance Tools Check the Serial Number Maintenance Serial Number Notify Toner Low New Drum Machine Clean Drum Xerox WorkCentre M20 or M20i will print a special cleaningButton Billing Counters Select the required Counter and press Enter Enabling or Disabling Auxiliary Access System Admin Tools Auxiliary Access Machine Administration Maintenance Cleaning Open the Document FeederCVT Glass Close the Document Feeder Control Panel and LCD Outside Areas of the Machine Ordering Supplies Europe USA and CanadaToner Cartridge Drum Cartridge Toner Save Mode Customer Replaceable UnitsToner Cartridge Expected Cartridge Life To Re-distribute the Toner Machine returns to standby Setting the Product to Send Toner Low Information Drum Cartridge Replacing the Drum Cartridge Maintenance Reinstall the toner cartridge, then Troubleshooting General Fault Clearance Document JamsInput Misfeed Cover Exit Misfeed FeederClose the Document Feeder top cover Roller Misfeed Close the Document Feeder and reload the documents When pulled, pull the release Paper JamsPaper Feed Area Lever to open the side cover Paper Exit Area Close the coverOpen the front cover Pull down on the Fuser Lever Turn the Jam Remove Lever back to the original position Close the front cover and side cover Sided Jam Bypass Tray JamRemove the jammed paper Paper out of the machine Customer Support LCD Error Messages Line Error LSU ErrorPolling Error Non-Xerox Toner Cart Power Failure No. Not AssignedNo Paper RX Tray Full Problem and Solutions Charts Copying Problems Printing Problems Half of the page is blank Printing is too slowIrregular faded patches Black staining Mail Problems Error Smtp Server ConnInvalid Server or Port Failure Smtp DNS Domain Faxing Problems Solution Chart Originals cannot be received Even if Start is pressedPaper is not collated Received original is printed Specifications Specifications Printer Specifications Emulation Fax Specifications Scanner and Copier Specifications General Specifications Paper types Plain paper, OHP film, Label, Envelope, Card, PostcardAvailable Paper Type L mm L Inch Folio 16lb ~ 24lb Input SourceSource Media Types Sizes Thickness Index Numerics Index Test Scan Paper Specification 10-7 Canada 1-5,11-10