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Xerox M20/M20i manual Customer Support

Models: M20/M20i

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Customer Support

If you need assistance during or after product installation, please visit the Xerox website for online solutions and support:

http://www.xerox.com

If you require further assistance, call our experts at the Xerox Welcome Center, or contact your local representative. When telephoning please quote the machine serial number. Use the space below to make a note of the machine serial number:

# ____________________________________________

To access the serial number open the side cover using the release latch and then open the front door. The serial number is located on the panel above the Toner Cartridge.

The Xerox Welcome Center or local representative telephone number is provided when the machine is installed. For convenience and future reference, please record the telephone number in the space below:

Xerox Welcome Center or local representative telephone number:

# ____________________________________________

Xerox US Welcome Center:1-800-821-2797

Xerox Canada Welcome Center:1-800-93-XEROX (1-800-939-3769)

Welcome

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide

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Xerox M20/M20i manual Customer Support

Contents

CopyCentre C20 WorkCentre M20/M20i User Guide By Xerox Corporation. All rights reserved Table of Contents Paper and Other Media Maintenance 10-1 Page Welcome Xerox WorkCentre M20i IntroductionXerox CopyCentre C20 Xerox WorkCentre M20Bracket Text Typeface Specification NoteAbout This Guide Italic TypefaceInformation available for the products consists Related Information SourcesCustomer Support Safety Welcome Safety Standards England Telephone Number +44 0 1707 Regulatory InformationRegulations Laser SafetyAt his own expense Question Electricity at Work Regulations UK onlyMy premises AL7 1HE France IrelandPortugal Finland Italy Spain Regulations EuropeData Coupler Information Regulations USAFax Send Header Requirements Welcome Regulations Canada Energy Star Environmental ComplianceGetting Started Scanner Module UnpackingTape WorkCentre M20 and M20i only AC Power CordDocumentation Starter Toner CartridgeCopyCentre C20 WorkCentre M20 WorkCentre M20i Machine OverviewModels and Options Control Panel Document Paper Guides Output Tray Bypass Tray Component LocationGuides Document Feeder Document Input Rear View Control Panel Overview Speed Dial Job StatusManual Group OnlyConfirmation Use to activate a jobUse to stop an operation at any time Upward until it locks into place Installing Drum and Toner CartridgesSide cover Left of the slot, until it locks into place Its bag and slide it intoMachine firmly until it locks into place Telephone Line WorkCentre M20i only Making ConnectionsDocument Feeder WorkCentre M20 and M20i only USB or Parallel Port CableMachine displays ’Warming Up Please Wait...’ Powering On the MachineOn I position Guide Loading PaperRear Max Fill Line Corner SnubbersDo not fill above the Maximum Fill Line Getting Started Menu/Exit Enter Help ListHelp List Printing... displays Enter Machine Status Machine SetupPress Enter to save your selections 15 / 30 / 60 Machine Setup OptionsLTR / A4 / LGL / Folio OffFinnish, Norwegian CommEnglish, French German, Italian Spanish, PortugueseToner Save Clock ModeIf the Fax Setup option Auto Reduction is set to HourTest Print or Scan Installing SoftwareWorkstation Setup Driver Installation Selection will be confirmed Reboot the WorkstationProperties window will be displayed Workstation SetupYou will need to configure the printer drivers Printers and Faxes window will be displayedClick on the Ports tab Test Scan Test Print or ScanTest Print Copy Select the Paper Supply Copying ProcedureSelect Copy Mode Current Reduction Number of Copies Enlarge SettingRemove all staples and paper clips prior to loading Load the OriginalsDocument Feeder Navigation Keys EnterLower the Document Feeder Select the Copy FeaturesDocument Glass Align with the registration arrow in the rear left cornerKeys Enter the QuantityPress Start Numeric Keypad Clear/Clear All25 400% Basic Copy FeaturesFeature Description Contrast SettingsLong CloneAuto Fit SidedPhoto TextMixed Bypass Tray Paper SupplyMap BypassID Card Copy Special Copy FeaturesMenu/Exit Enter Navigation Keys Border BinderHoles BookBack BothFront Create Booklet TransparenciesSelect Interrupt Using InterruptMode. Press the Copy key to Activate Copy mode Interrupt feature and the InterruptSelect the Interrupt Job Features Interrupt Start If another urgent job is required repeat the procedureResume Current Job Numeric KeypadFeature Compatible FeaturesCopy Paper and Other Media Paper Tray Using the Paper TraysPreparing Paper for Loading Loading the Paper TraysRear Max Fill Line Corner Snubbers Ensure that the paper isStatus Map Using the Bypass TrayPaper Supply key until Required tray is lit on the Status MapPaper Support Bypass Tray Unfold the Paper SupportEnter Paper Supply Bypass tray is lit on the StatusMap Selection Setting the Paper SizeDisplay shows Tray 1 Size on the bottom line Press Enter Envelopes Media SpecificationsMedia Sizes and Types Paper Tray Bypass Tray Plain paperMedia Guidelines Paper and Other Media Paper and Other Media Mail Sending an E-mail Original Type E-mail key Sided Color Resolution Select the E-Mail Key and FeaturesAlphabet Keyboard Using the Numeric KeypadEnter the Sender’s Name Enter the Recipient’s E-mail AddressReview Addresses Entering Multiple RecipientsSend to Myself Mail Subject displays Using the Navigation Keys select Yes. Then press EnterEnter a Mail Subject Select a File TypeOriginal Type Sided Color Original Resolution Basic E-mail FeaturesResolution New Special E-mail FeaturesGroup Mail Send EditUse to delete an existing Yes and press EnterLocal Address Book Group Print AddressIndividual BookCan enter is Using the Global Address BookMail Fax Guides to the size required Faxing ProcedureFax Key Fax mode Fax key remains illuminated When selectedSelect the Fax key Press the Fax key to activateEnter the Fax Number Lighten/Darken Original Type Sided Color ResolutionJob Status Enter Navigation Keys Job StatusGroup Dialing Dialing MethodsKeypad Dialing Speed DialingRedial Manual group dialingManual Dialing Sided Required and press Enter Basic Fax FeaturesPress Fax Select if your original is Press FaxSuper Fine Super Fine resolutionFine Toll Save Special Fax FeaturesMemory Fax Delay FaxTX Poll Priority FaxPolling Batch TX PollStoring Documents in a Mailbox MailboxPrinting Mailbox Contents Deleting Mailbox Contents Enter the passcode for the mailbox and press Enter Polling from a MailboxMailbox Send Mailbox No Sending to a MailboxStarting on page 6-20 customize Fax Setup OptionsChanging the Fax Setup Options Using the Fax Setup OptionsFax Setup Options Speed Dials On-Err Group DialsMSG Confirm Off Print Up to 5 digitsLow HighTone Pulse Dial ModeSelects the default dial mode Print Requiring printing Select Print or Print Setup from the File menuPrinting a Document Windows NT Printer SettingsAccessing Printer Settings Windows 95/98/MeWindows XP PCL Driver Layout Tab Paper Tab Image Quality Print Quality ModeToner Save Mode Image Options TabCollate Output Options TabPrint Order Use Print FontsFont Attributes Add, Update and DeleteWatermark Tab Current WatermarksAbout Tab PostScript Driver Order Rotated LandscapeFlip on Long Edge Flip on Short EdgePaper Source Paper / Quality TabScan Twain Scanner Program Open the Image Editing Application Scanning ProcedureSelect the Scan Features Preview Select PreviewSelect Scan Save the ImageScan Machine Administration Options starting on Using the Machine SetupBottom edge of each To be printed on each page of each receivedTransmission. The information is printed on Whether the machine uses a 12 or 24 hour Use to set the USB speed. Fast is the defaultUse to enter the fax number and name Actual size. Margins can be set between 30mm Reports Available ReportsReport is processed and printed Printing ReportsUse the following instructions to print a report ControlCentre screen displays Installing ControlCentreControlCentre Running ControlCentrePCL Using ControlCentreAdvanced Tab Settings TabPhonebook Tab Number of prints Firmware Update TabUsing Information TabClick on the PCL tab to set options for PCL printing Click on the Printer tab to set default print optionsPrinter Tab PCL TabPostScript Tab Flash Font and Macro TabCreating Departments Enter the Master Access CodeDepartment Codes Keys and press Enter Printing Department DataSelect the required report and press Enter System Admin Tools Department PrintNavigation Keys and press Select Department usingSelect Management using Managing DepartmentsTo remove a Department Code, select Code and press Enter To enable Department Mode, select On and press EnterChanging the Master Code To change the Master Code To enter the new passcode Enable Passcode ProtectionPasscode Protection Press the Machine Status keyEnter Enter the existing passcode and press Enter Change the PasscodeClearing the Memory Clear MemoryCheck the Serial Number Maintenance ToolsMaintenance Serial Number Notify Toner Low Machine New DrumButton Clean DrumXerox WorkCentre M20 or M20i will print a special cleaning Select the required Counter and press Enter Billing CountersSystem Admin Tools Auxiliary Access Enabling or Disabling Auxiliary AccessMachine Administration Maintenance Close the Document Feeder CleaningOpen the Document Feeder CVT GlassOutside Areas of the Machine Control Panel and LCDDrum Cartridge Ordering SuppliesEurope USA and Canada Toner CartridgeExpected Cartridge Life Toner Save ModeCustomer Replaceable Units Toner CartridgeMachine returns to standby To Re-distribute the TonerSetting the Product to Send Toner Low Information Replacing the Drum Cartridge Drum CartridgeMaintenance Reinstall the toner cartridge, then Troubleshooting General Cover Fault ClearanceDocument Jams Input MisfeedClose the Document Feeder top cover Exit MisfeedFeeder Close the Document Feeder and reload the documents Roller MisfeedLever to open the side cover When pulled, pull the releasePaper Jams Paper Feed AreaOpen the front cover Pull down on the Fuser Lever Paper Exit AreaClose the cover Close the front cover and side cover Turn the Jam Remove Lever back to the original positionPaper out of the machine Sided JamBypass Tray Jam Remove the jammed paperCustomer Support LCD Error Messages Non-Xerox Toner Cart Line ErrorLSU Error Polling ErrorRX Tray Full Power FailureNo. Not Assigned No PaperCopying Problems Problem and Solutions ChartsPrinting Problems Black staining Half of the page is blankPrinting is too slow Irregular faded patchesMail Problems Failure Smtp DNS Domain ErrorSmtp Server Conn Invalid Server or PortFaxing Problems Solution Chart Received original is printed Originals cannot be receivedEven if Start is pressed Paper is not collatedSpecifications Specifications Emulation Printer SpecificationsFax Specifications Scanner and Copier Specifications General Specifications Paper Type L mm L Inch Paper typesPlain paper, OHP film, Label, Envelope, Card, Postcard AvailableSource Media Types Sizes Thickness Folio 16lb ~ 24lbInput Source Numerics IndexIndex Test Scan Paper Specification 10-7 Canada 1-5,11-10