Customer Support | Xerox M20/M20i instruction

Customer Support

If you need assistance during or after product installation, please visit the Xerox website for online solutions and support:

http://www.xerox.com

If you require further assistance, call our experts at the Xerox Welcome Center, or contact your local representative. When telephoning please quote the machine serial number. Use the space below to make a note of the machine serial number:

# ____________________________________________

To access the serial number open the side cover using the release latch and then open the front door. The serial number is located on the panel above the Toner Cartridge.

The Xerox Welcome Center or local representative telephone number is provided when the machine is installed. For convenience and future reference, please record the telephone number in the space below:

Xerox Welcome Center or local representative telephone number:

# ____________________________________________

Xerox US Welcome Center:1-800-821-2797

Xerox Canada Welcome Center:1-800-93-XEROX (1-800-939-3769)

Welcome

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide

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Xerox M20/M20i manual Customer Support

Contents

CopyCentre C20 WorkCentre M20/M20i User Guide By Xerox Corporation. All rights reserved Table of Contents Paper and Other Media Maintenance 10-1 Page Welcome Xerox WorkCentre M20i IntroductionXerox CopyCentre C20 Xerox WorkCentre M20 Bracket Text Typeface Specification NoteAbout This Guide Italic Typeface Information available for the products consists Related Information Sources Customer Support Safety Welcome Safety Standards England Telephone Number +44 0 1707 Regulatory Information Regulations Laser SafetyAt his own expense Question Electricity at Work Regulations UK only My premises AL7 1HE France IrelandPortugal Finland Italy Spain Regulations Europe Data Coupler Information Regulations USAFax Send Header Requirements Welcome Regulations Canada Energy Star Environmental Compliance Getting Started Scanner Module UnpackingTape WorkCentre M20 and M20i only AC Power CordDocumentation Starter Toner Cartridge CopyCentre C20 WorkCentre M20 WorkCentre M20i Machine OverviewModels and Options Control Panel Document Paper Guides Output Tray Bypass Tray Component LocationGuides Document Feeder Document Input Rear View Control Panel Overview Speed Dial Job StatusManual Group Only Confirmation Use to activate a jobUse to stop an operation at any time Upward until it locks into place Installing Drum and Toner CartridgesSide cover Left of the slot, until it locks into place Its bag and slide it intoMachine firmly until it locks into place Telephone Line WorkCentre M20i only Making ConnectionsDocument Feeder WorkCentre M20 and M20i only USB or Parallel Port Cable Machine displays ’Warming Up Please Wait...’ Powering On the MachineOn I position Guide Loading PaperRear Max Fill Line Corner SnubbersDo not fill above the Maximum Fill Line Getting Started Menu/Exit Enter Help ListHelp List Printing... displays Enter Machine Status Machine SetupPress Enter to save your selections 15 / 30 / 60 Machine Setup OptionsLTR / A4 / LGL / Folio Off Finnish, Norwegian CommEnglish, French German, Italian Spanish, Portuguese Toner Save Clock ModeIf the Fax Setup option Auto Reduction is set to Hour Test Print or Scan Installing SoftwareWorkstation Setup Driver Installation Selection will be confirmed Reboot the Workstation Properties window will be displayed Workstation SetupYou will need to configure the printer drivers Printers and Faxes window will be displayed Click on the Ports tab Test Scan Test Print or ScanTest Print Copy Select the Paper Supply Copying ProcedureSelect Copy Mode Current Reduction Number of Copies Enlarge Setting Remove all staples and paper clips prior to loading Load the OriginalsDocument Feeder Navigation Keys Enter Lower the Document Feeder Select the Copy FeaturesDocument Glass Align with the registration arrow in the rear left corner Keys Enter the QuantityPress Start Numeric Keypad Clear/Clear All 25 400% Basic Copy FeaturesFeature Description Contrast Settings Long CloneAuto Fit Sided Photo TextMixed Bypass Tray Paper SupplyMap Bypass ID Card Copy Special Copy FeaturesMenu/Exit Enter Navigation Keys Border BinderHoles Book Back BothFront Create Booklet Transparencies Select Interrupt Using InterruptMode. Press the Copy key to Activate Copy mode Interrupt feature and the Interrupt Select the Interrupt Job Features Interrupt Start If another urgent job is required repeat the procedureResume Current Job Numeric Keypad Feature Compatible Features Copy Paper and Other Media Paper Tray Using the Paper TraysPreparing Paper for Loading Loading the Paper Trays Rear Max Fill Line Corner Snubbers Ensure that the paper is Status Map Using the Bypass TrayPaper Supply key until Required tray is lit on the Status Map Paper Support Bypass Tray Unfold the Paper Support Enter Paper Supply Bypass tray is lit on the StatusMap Selection Setting the Paper SizeDisplay shows Tray 1 Size on the bottom line Press Enter Envelopes Media SpecificationsMedia Sizes and Types Paper Tray Bypass Tray Plain paper Media Guidelines Paper and Other Media Paper and Other Media Mail Sending an E-mail Original Type E-mail key Sided Color Resolution Select the E-Mail Key and Features Alphabet Keyboard Using the Numeric KeypadEnter the Sender’s Name Enter the Recipient’s E-mail Address Review Addresses Entering Multiple RecipientsSend to Myself Mail Subject displays Using the Navigation Keys select Yes. Then press EnterEnter a Mail Subject Select a File Type Original Type Sided Color Original Resolution Basic E-mail Features Resolution New Special E-mail FeaturesGroup Mail Send EditUse to delete an existing Yes and press Enter Local Address Book Group Print AddressIndividual Book Can enter is Using the Global Address Book Mail Fax Guides to the size required Faxing Procedure Fax Key Fax mode Fax key remains illuminated When selectedSelect the Fax key Press the Fax key to activate Enter the Fax Number Lighten/Darken Original Type Sided Color Resolution Job Status Enter Navigation Keys Job Status Group Dialing Dialing MethodsKeypad Dialing Speed Dialing Redial Manual group dialingManual Dialing Sided Required and press Enter Basic Fax FeaturesPress Fax Select if your original is Press Fax Super Fine Super Fine resolutionFine Toll Save Special Fax Features Memory Fax Delay Fax TX Poll Priority FaxPolling Batch TX Poll Storing Documents in a Mailbox Mailbox Printing Mailbox Contents Deleting Mailbox Contents Enter the passcode for the mailbox and press Enter Polling from a Mailbox Mailbox Send Mailbox No Sending to a Mailbox Starting on page 6-20 customize Fax Setup OptionsChanging the Fax Setup Options Using the Fax Setup Options Fax Setup Options Speed Dials On-Err Group DialsMSG Confirm Off Print Up to 5 digitsLow High Tone Pulse Dial ModeSelects the default dial mode Print Requiring printing Select Print or Print Setup from the File menuPrinting a Document Windows NT Printer SettingsAccessing Printer Settings Windows 95/98/Me Windows XP PCL Driver Layout Tab Paper Tab Image Quality Print Quality ModeToner Save Mode Image Options Tab Collate Output Options TabPrint Order Use Print Fonts Font Attributes Add, Update and DeleteWatermark Tab Current Watermarks About Tab PostScript Driver Order Rotated LandscapeFlip on Long Edge Flip on Short Edge Paper Source Paper / Quality Tab Scan Twain Scanner Program Open the Image Editing Application Scanning Procedure Select the Scan Features Preview Select PreviewSelect Scan Save the Image Scan Machine Administration Options starting on Using the Machine Setup Bottom edge of each To be printed on each page of each receivedTransmission. The information is printed on Whether the machine uses a 12 or 24 hour Use to set the USB speed. Fast is the defaultUse to enter the fax number and name Actual size. Margins can be set between 30mm Reports Available Reports Report is processed and printed Printing ReportsUse the following instructions to print a report ControlCentre screen displays Installing ControlCentreControlCentre Running ControlCentre PCL Using ControlCentre Advanced Tab Settings Tab Phonebook Tab Number of prints Firmware Update TabUsing Information Tab Click on the PCL tab to set options for PCL printing Click on the Printer tab to set default print optionsPrinter Tab PCL Tab PostScript Tab Flash Font and Macro Tab Creating Departments Enter the Master Access CodeDepartment Codes Keys and press Enter Printing Department Data Select the required report and press Enter System Admin Tools Department Print Navigation Keys and press Select Department usingSelect Management using Managing Departments To remove a Department Code, select Code and press Enter To enable Department Mode, select On and press Enter Changing the Master Code To change the Master Code To enter the new passcode Enable Passcode ProtectionPasscode Protection Press the Machine Status key Enter Enter the existing passcode and press Enter Change the Passcode Clearing the Memory Clear Memory Check the Serial Number Maintenance Tools Maintenance Serial Number Notify Toner Low Machine New Drum Button Clean DrumXerox WorkCentre M20 or M20i will print a special cleaning Select the required Counter and press Enter Billing Counters System Admin Tools Auxiliary Access Enabling or Disabling Auxiliary Access Machine Administration Maintenance Close the Document Feeder CleaningOpen the Document Feeder CVT Glass Outside Areas of the Machine Control Panel and LCD Drum Cartridge Ordering SuppliesEurope USA and Canada Toner Cartridge Expected Cartridge Life Toner Save ModeCustomer Replaceable Units Toner Cartridge Machine returns to standby To Re-distribute the Toner Setting the Product to Send Toner Low Information Replacing the Drum Cartridge Drum Cartridge Maintenance Reinstall the toner cartridge, then Troubleshooting General Cover Fault ClearanceDocument Jams Input Misfeed Close the Document Feeder top cover Exit MisfeedFeeder Close the Document Feeder and reload the documents Roller Misfeed Lever to open the side cover When pulled, pull the releasePaper Jams Paper Feed Area Open the front cover Pull down on the Fuser Lever Paper Exit AreaClose the cover Close the front cover and side cover Turn the Jam Remove Lever back to the original position Paper out of the machine Sided JamBypass Tray Jam Remove the jammed paper Customer Support LCD Error Messages Non-Xerox Toner Cart Line ErrorLSU Error Polling Error RX Tray Full Power FailureNo. Not Assigned No Paper Copying Problems Problem and Solutions Charts Printing Problems Black staining Half of the page is blankPrinting is too slow Irregular faded patches Mail Problems Failure Smtp DNS Domain ErrorSmtp Server Conn Invalid Server or Port Faxing Problems Solution Chart Received original is printed Originals cannot be receivedEven if Start is pressed Paper is not collated Specifications Specifications Emulation Printer Specifications Fax Specifications Scanner and Copier Specifications General Specifications Paper Type L mm L Inch Paper typesPlain paper, OHP film, Label, Envelope, Card, Postcard Available Source Media Types Sizes Thickness Folio 16lb ~ 24lbInput Source Numerics Index Index Test Scan Paper Specification 10-7 Canada 1-5,11-10