Troubleshooting7 | Xerox Phaser 6280 guide

Troubleshooting7

This chapter includes:

•Paper Jams on page 116

•Problems With the Printer on page 131

•Control Panel Error Messages on page 135

•Getting Help on page 139

See also:

Troubleshooting video tutorials at www.xerox.com/office/6280supportPrint-Quality Problems on page 107

Phaser® 6280 Printer

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Image 114

Xerox Phaser 6280 manual Troubleshooting7

Contents

User Guide Page Contents Network Basics Using the Control Panel Menus Index Printer Information User Safety Electrical Safety Operational Safety Laser SafetyMaintenance Safety Printer Location Printer Clearance Operational Guidelines Printing Safety Guidelines Printer Supplies Moving the Printer Safety Symbols Marked on Product Printer Specifications Contents Regulatory Information United States FCC RegulationsCanada Regulations European Union Material Safety Data Sheet Product Recycling and Disposal Domestic/Household EnvironmentProfessional/Business Environment North America Other Countries Printer Features Main Components and Their Functions Front View Rear View Internal ViewFuser Duplex unit Resolutions dpi Printer ConfigurationFeatures 6280N 6280DN Letter Duplex Unit OptionsMemory Additional Trays Control Panel Control Panel LayoutDisplay Menu Map ConfigurationInformation Pages Demo Power Saver Mode Exiting the Power Saver Mode Checking in CentreWare Internet Services Checking Status of Print DataChecking in Windows Phaser 6280 Printer More Information ResourcesInformation Source Network Basics Overview of Network Setup and Configuration Connecting via Ethernet Recommended Choosing a Connection MethodNetwork Connection Connecting via USB USB Connection Configuring the Network Address TCP/IP and IP Addresses Dynamic Methods of Setting the Printer’s IP Address Using the Control PanelUsing CentreWare is Manually Setting the Printer’s IP Address Information Comments Changing or Modifying the IP Address Using CentreWare is Installing the Printer Drivers Available Drivers Windows 2000 or Later Macintosh OS X, Version 10.3 and Higher Macintosh OS X, Version LPR Connection Bonjour or USB Connection Click Print Using Phaser Printing Basics Supported Paper and Media Paper Usage Guidelines Paper That Can Damage Your Printer Paper Storage Guidelines Paper Tray Size Paper Type Weight About PaperUsable Paper Sided Printing Paper Types and Sizes Paper Size Paper TypeCustom Sizes Setting Paper Types and Sizes Setting Paper TraysSetting Paper Types Setting Paper Sizes Loading Paper Loading Paper in Tray 1 MPTLoading Paper in Tray 1 MPT 6280-018 Insert all media facedown and top edge first into Tray 1 MPT Loading Paper in Trays Loading Paper in Trays 6280-013 6280-015 Insert the tray into the printer, and push until it stops Selecting Printing Options Selecting Printing Preferences Windows Selecting Options for an Individual Job Windows Windows Server WindowsWindows XP, or 2003 Selecting Options for an Individual Job Macintosh PostScript Printing Options for Windows Operating Systems Layout Printer Features10.4 Paper Handling 10.3 Image Quality Printing on Both Sides of the Paper Automatic 2-Sided Printing Guidelines Binding Edge Options Selecting 2-Sided PrintingPortrait Landscape Printing on Specialty Media Printing TransparenciesGuidelines Loading Transparencies Printing on Transparencies Using the PCL Driver Printing Envelopes Loading Envelopes Printing on Envelopes From Paper Type, select Envelope Printing Labels Printing Labels from Tray 1 MPT Fan the labels to release sheets that are stuck together Printing Labels from Trays 6280-048 6280-016 Printing Glossy Paper Printing Glossy Paper from Tray 1 MPT 6280-015 Printing Glossy Paper from Trays Fan the paper to release sheets that are stuck together If necessary, press the paper guides inward to fit the paper Using the PCL Driver Printing Custom Size or Long PaperDefining Custom Paper Sizes Using the PostScript Driver Printing on Custom Size Paper From Paper Size, select Custom Page Size About Secure Print Configuring Secure PrintPrinting Confidential Documents Secure Print Printing from the Computer Printing from the Control Panel Configuring Proof Print Print After Checking Printing Result Proof PrintAbout Proof Print Printing from the Control Panel Using the Control Panel Menus Menu Configuration Menu ContentControl Panel Menus Changing Menu Settings Changing the Power Saver TimeInitializing Configured Values Description of Menu Items Tray SettingsCommon Settings for Tray 1 MPT, Tray 2, and Tray ItemDescription Settings Exclusive to Tray 1 MPT Panel Specified defaultDriverSpecified Printing Information Pages Reports Description Admin Menu Billing Meters Network Setup SMB NetBEUI USB Setup System SetupOff Bottom Left Top LeftTop Right Bottom Right Larger Size EnableMillimeter mm default Nearest Size Color Regi Chart Maintenance ModeAuto Adjust Enter Number Tray 1 MPT PCL SetupDefault is Flip Long Edge Binding Edge Add-CR PostScript SetupAdd-LF Color Control Panel Panel Lock Menu List Main operation and buttons on the control panel Print Quality Print-Quality Problems Symptom Reason/Action SymptomReason/Action Phaser 6280 Printer 109 Phaser 6280 Printer 110 Printing the Color Registration Correction Chart Automatic Color Registration AdjustmentManual Color Registration Adjustment Color Registration Determining Values Entering Values Enabling/Disabling Automatic Color Registration Run Black Troubleshooting7 Paper Jams Preventing and Clearing Paper Jams Paper Jams in Tray 1 MPT Phaser 6280 Printer 118 Phaser 6280 Printer 119 Paper Jams in the Paper Tray Phaser 6280 Printer 121 Phaser 6280 Printer 122 Paper Jams at the Fuser When Long Paper Jams Paper Jams at the Duplex Unit Phaser 6280 Printer 126 Paper Jams in the Optional Sheet Feeder Phaser 6280 Printer 128 Phaser 6280 Printer 129 Phaser 6280 Printer 130 Problems With the Printer Power outlet Problems With the Printer Cancel button Phaser 6280 Printer 133 Enabling Options PostScript DriverPCL Driver Control Panel Error Messages Messages About Supplies Messages About the Printer and Other Items Message Phaser 6280 Printer 137 An unsupported additional memory optional is installed Reinstall the Duplex UnitReinstall the additional memory Working correctly due to damage or malfunction PrintingScout Alerts Getting HelpControl Panel Messages Online Support Assistant Web Links Resource Link Maintenance8 Cleaning the Printer Cleaning the ExteriorCleaning the Interior Ordering Supplies Routine Maintenance ItemsWhen to Order Supplies Consumables Recycling Supplies Checking Printer Status with PrintingScout Managing the PrinterChecking/Managing the Printer with CentreWare is Starting CentreWare is Checking Printer Status Through E-mail Setting the E-mail EnvironmentItem to be configured Description Mail Alerts Port Status Item to be configured Description Protocol Settings Checking the Printer Status with E-mailMail Commands That Can Be Used in E-mail Text Command Parameter Description Checking Page Counts Moving the Printer Phaser 6280 Printer 151 Phaser 6280 Printer 152 Phaser 6280 Printer 153 Index Index Phaser 6280 Printer Index-156 Phaser 6280 Printer Index-157 Phaser 6280 Printer Index-158 Phaser 6280 Printer Index-159