Saeco Coffee Makers 15000567, SUP018M manual Problems Causes Solutions

Problems - Causes - Solutions

29

Problems	Causes	Solutions
The machine does not	The machine is not connected to	Connect the machine to the power
turn on	the power supply.	supply.
	The service door is open.	Close the service door.
Coffee is not hot enough	The cups are cold.	Warm the cups.
No hot water or steam is	The hole of the steam spout is	Clean the hole of the steam spout
dispensed	clogged.	using a pin.

Coffee has little foam	The coffee blend is unsuitable,
	the coffee is not freshly roasted
	or the grind is too coarse.

Change coffee blend or adjust the grind (section 5). Increase the dose (section 6).

The machine takes a long	The machine’s circuit is	Descale the machine.
time to warm up or the	obstructed by limescale.
amount of water dispensed
from the spout is too little.
The Brew Group does not	The Brew Group is out of place.	Turn on the machine. Close the service
come out.		door. The Brew Group is automatically
		placed in the correct position.
	The grounds drawer is inserted.	Remove the grounds drawer before
		removing the Brew Group.
Coffee is not brewed	There is no water.	Fill the water tank and prime the circuit
		again (section 4.3).
	The Brew Group is dirty.	Clean the Brew Group (section 10.1).
	The dose setting is high.	Decrease the dose setting (section 6).
	The circuit is not primed.	Prime the circuit again (section 4.3).
Coffee is brewed slowly	The dose setting is high.	Decrease the dose setting (section 6).
	The coffee is too fine.	Change coffee blend or adjust the grind
		(section 5). Decrease the dose setting
		(section 6).
	The circuit is not primed.	Prime the circuit again (section 4.3).
	The Brew Group is dirty.	Clean the Brew Group (section 10.1).
Coffee leaks out of the	The dispensing spout is in a	Replace the dispensing spout in its
dispensing spout	wrong position.	correct position.
	The dispensing spout is clogged.	Clean the dispensing spout and its
		holes.

Please contact an Authorized Service Centre for any faults not covered in the above table or when the suggested solutions do not solve the problem.